Job summary
An exciting opportunity has arisen for an accomplished and highly motivated Practice Manager / Operations manager to join our established and respected medical practice.
We are looking for a Manager to work 32 hours per week. We can be flexible on the hours.
The successful candidate will have excellent leadership and management skills. Candidates must be conscientious, empathetic and pragmatic. We are looking for a manager with a good knowledge of General Practice, management and HR. You will work closely with and be supported by our GP Partner's and current managment team (Business Manager, Deputy Operations Manger) and clinical and administrative teams providing robust management to ensure the smooth day to day running of the Practice and have the vision and willingness to adapt and lead the practice with the ever changing challenges of providing health care. We are a very friendly practice, team work is important to us so you will be well supported.
This post has arisen due to unforseen circumstances. This role is for the operational side of the Practice, it will not involve finance. We are looking for a Manager to join our team for medium to long term duration for stability.
Main duties of the job
To manage all aspects of the daily Practice functions to ensure its smooth and efficient running. To support the delivery of excellent patient care and patient experience, HR, Health and Safety and governance frameworks.
Take the lead on the day to day operational delivery and performance of the Practice with a clear focus on efficiency. Be responsible for the estates management to ensure we maintain a safe and pleasant environment for our staff and our patients. Co-ordinate QOF with the practice team.
Patient liaison is an important part of the role, dealing with verbal and written patient queries.
Provide visible leadership to motivate, develop and manage the Practice staff.
Ensure the Practice is fully compliant with its responsibilities relating to all appropriate frameworks including equality and diversity, NHS GP Practice guidelines, employment law, CQC and governance requirements. Ensuring the Practice staff are always aware of local and national policy and service updates and opportunities.
To nurture a trusting and professional working relationship with the Partner and management team in the practice. Encourage a supportive culture of best practice, openness and transparency.
To work collaboratively with local primary care partners, other organisations, ICB and our local Primary Care Network.
If you are a positive, forward thinking, confident person with a flexible 'can do' attitude, then this role within a fast paced and developing environment could be the one for you.
About us
Tri-Links Medical Practice is a practice that takes pride in their good reputation of providing safe, compassionate and personalised care to an increasing list of 7100 patients. Our practice is committed to the delivery of high quality care, is CQC rated good and has consistently high Quality Outcomes Framework (QOF) achievement.
We have a clinical team of 2 GP Partner's, 3 salaried GP's, 1 Advanced Clinical Practitioners, 2 Clinical Pharmacist's and 2 practice nurses.
We have two sites in Tamworth, we are a training practice, involved in the training of GP's, foundation Doctors and undergraduate medical students.
Tri-Links Medical Practice works collaboratively as part of the Mercian Primary Care Network (PCN).
Job description
Job responsibilities
Manage and improve Patient Services within the practice.
- Enhance the provision of patient services
- Analyse and review service level targets and achievements
- Monitor patient satisfaction
- Support clinical governance through maintaining and reviewing the policies and protocols
- Represent the team at external meetings.
Manage Practice Staff
- Encourage and support staff to meet their personal training plans
- Manage staff performance through staff appraisals
- Develop staff to their maximum potential through support and training
- Select and recruit staff to meet the practice resourcing requirements. Ensure new staff are compliant with the required skills, qualifications, training and health requirements.
- Supervise training, welfare, discipline and grievance procedures where necessary
Compliance
- Review and update compliance with CQC requirements
- Manage the practice complaints with the support of the patient liaison lead and GP Partner
- Ensure policies and procedures are in place and are regularly reviewed and updated
- Ensure systems are in place to meet legal obligations, including but not limited to health & safety, GDPR
- Keep premises maintained and fully insured. Ensure all equipment is maintained and in working order.
- Ensure a robust Business Continuity plan is in place and reviewed and updated.
IT and Communications
- Ensure data security is maintained and adequate staff training is in place
- Maintain asset register for all IT equipmement
- Develop effective internal communication and reporting systems
- Participate in and chair practice meetings
- Ensure effective policies are in place and staff are aware of these.
Confidentiality
The Practice Manager will have access to confidential information relating to patients, their carers and relatives. They may also have access to information to the practice as a business. All such information from any source must be treated as strictly confidential. Information relating to patients, their carers and relatives will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act, ensuring that personal and sensitive patient identifiable information data is protected.
Job description
Job responsibilities
Manage and improve Patient Services within the practice.
- Enhance the provision of patient services
- Analyse and review service level targets and achievements
- Monitor patient satisfaction
- Support clinical governance through maintaining and reviewing the policies and protocols
- Represent the team at external meetings.
Manage Practice Staff
- Encourage and support staff to meet their personal training plans
- Manage staff performance through staff appraisals
- Develop staff to their maximum potential through support and training
- Select and recruit staff to meet the practice resourcing requirements. Ensure new staff are compliant with the required skills, qualifications, training and health requirements.
- Supervise training, welfare, discipline and grievance procedures where necessary
Compliance
- Review and update compliance with CQC requirements
- Manage the practice complaints with the support of the patient liaison lead and GP Partner
- Ensure policies and procedures are in place and are regularly reviewed and updated
- Ensure systems are in place to meet legal obligations, including but not limited to health & safety, GDPR
- Keep premises maintained and fully insured. Ensure all equipment is maintained and in working order.
- Ensure a robust Business Continuity plan is in place and reviewed and updated.
IT and Communications
- Ensure data security is maintained and adequate staff training is in place
- Maintain asset register for all IT equipmement
- Develop effective internal communication and reporting systems
- Participate in and chair practice meetings
- Ensure effective policies are in place and staff are aware of these.
Confidentiality
The Practice Manager will have access to confidential information relating to patients, their carers and relatives. They may also have access to information to the practice as a business. All such information from any source must be treated as strictly confidential. Information relating to patients, their carers and relatives will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act, ensuring that personal and sensitive patient identifiable information data is protected.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of change management
- Experienced in chairing effective meetings
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, producing business cases and/or bids
- Experience of workforce planning, forecasting and development
- Relevant health and safety experience
Desirable
- Experience of working in Primary Care
- Experience of EMIS clinical system and DOCMAN
Qualifications
Essential
- Educated to a high standard with excellent literacy and numeracy skills.
- Experience of working in the NHS with primary care experience
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of change management
- Experienced in chairing effective meetings
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, producing business cases and/or bids
- Experience of workforce planning, forecasting and development
- Relevant health and safety experience
Desirable
- Experience of working in Primary Care
- Experience of EMIS clinical system and DOCMAN
Qualifications
Essential
- Educated to a high standard with excellent literacy and numeracy skills.
- Experience of working in the NHS with primary care experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.