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Godiva Group Practice

Receptionist/Admin

The closing date is 31 May 2026

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Job summary

30 + hours needed. Experience of primary or secondary required.

Receptionist/Administration Role

To ensure that the reception area of the Practice runs

smoothly, provides a high level of service to patients, doctors,

Nurses and other members of the Practice team.

Main duties of the job

* Telephone Duties

* Reception Duties

* Filing

* Dealing with prescriptions orders and completion

*General office duties

* Administration (Dependant on experience)

About us

Our 4 single practices; Gosford Green Surgery, Holyhead Surgery, Stoney Stanton Medical Practice and Balliol Road Surgery merged together to form Godiva Group Practice. Our practices share a background of practicing high quality, patient-centred care supported by a hard-working and dedicated team. We were excited to have the opportunity of working together to become even stronger as a wider team.

Our patients have the option of attending any of our 4 sites situated in CV1, CV2 and CV6 areas of Coventry.

Details

Date posted

17 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2343-26-0005

Job locations

Holyhead Surgery

1 Chester Street

Coventry

CV1 4DH


Clay Lane Health Centre

5 Clay Lane

Coventry

CV2 4LJ


Stoney Stanton Medical Centre

475 Stoney Stanton Road

Coventry

CV6 5EA


Doctors Surgery

1 Balliol Road

Coventry

CV2 3DR


Job description

Job responsibilities

Duties and Responsibilities

Duties and Responsibilities

1. Making appointments

2. Taking requests for prescriptions

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries and complaints

7. Contacting other providers

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

16. Pulling Lloyd George envelopes when requested by doctors

17. Dealing with requests for repeat prescriptions

18. Handing out Prescriptions

19. Dealing with queries relating to repeat prescriptions

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Make refreshments for doctors and other team members, participate in washing

Up

24. Clean and replenish GP surgery rooms

25. Any other reasonable duties as necessary

(dependant on experience)

26. Process Referrals

27. Extract and prepare GDPR requests

Job description

Job responsibilities

Duties and Responsibilities

Duties and Responsibilities

1. Making appointments

2. Taking requests for prescriptions

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries and complaints

7. Contacting other providers

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

16. Pulling Lloyd George envelopes when requested by doctors

17. Dealing with requests for repeat prescriptions

18. Handing out Prescriptions

19. Dealing with queries relating to repeat prescriptions

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Make refreshments for doctors and other team members, participate in washing

Up

24. Clean and replenish GP surgery rooms

25. Any other reasonable duties as necessary

(dependant on experience)

26. Process Referrals

27. Extract and prepare GDPR requests

Person Specification

Experience

Essential

  • Office experience essential

Desirable

  • Previous GP Practice/Hospital Experience preferred
Person Specification

Experience

Essential

  • Office experience essential

Desirable

  • Previous GP Practice/Hospital Experience preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Godiva Group Practice

Address

Holyhead Surgery

1 Chester Street

Coventry

CV1 4DH


Employer's website

https://www.godivagrouppractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Godiva Group Practice

Address

Holyhead Surgery

1 Chester Street

Coventry

CV1 4DH


Employer's website

https://www.godivagrouppractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Site Manager

nerys bawden

n.bawden@nhs.net

02475096629

Details

Date posted

17 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2343-26-0005

Job locations

Holyhead Surgery

1 Chester Street

Coventry

CV1 4DH


Clay Lane Health Centre

5 Clay Lane

Coventry

CV2 4LJ


Stoney Stanton Medical Centre

475 Stoney Stanton Road

Coventry

CV6 5EA


Doctors Surgery

1 Balliol Road

Coventry

CV2 3DR


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