Job summary
Due to retirement of one of our long standing staff we are looking for a new member for our already fantastic team.
The practice has just over 12,300 patients and is a very fast paced environment.
The team all work across different areas of the practice.We deliver quality patient care, achieve excellent
QOF results and offer a number of enhanced services. We embrace new ways of
working to improve efficiency for staff and patient alike. We have strong links with the local GP
federation, ICB and PCN.
Main duties of the job
As the first point of contact for our patients it is essential that you have excellent communication skills plus a warm and friendly manner. You will need good organisational skills and have the ability to prioritise and work under pressure.
The
role of Receptionist will involve:
Answering phones
Booking appointments using
our computerised clinical system
Active Signposting on the
telephone and via eConsult
Liaising with patients in
a confidential manner
Updating clinical records
as appropriate
Scanning electronic
correspondence
Actioning clinician
administrative tasks
Recalls management of administrative tasks
Communication:
Recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients/carers and
peers
Recognize peoples needs for alternative methods
of communication and respond accordingly
About us
We are a friendly, forward-thinking GMS surgery
situated in the suburbs of Southport with
around 12,300 patients. We work from modern, extended premises and there are five
GP Partners, one Salaried GP, two Advanced Nurse Practitioners, a Practice Nurse,
three HCAs, a Clinical Pharmacist, Pharmacy Tech, and an experienced twenty
person management, administration and reception team.
You will be joining a fantastic close knit, hard working team.
You will be eligible for NHS pension scheme , as well as having access to the Employee Support Programme.
Job description
Job responsibilities
Shift pattern is set to cover the practice needs so please DO NOT apply if you cannot work the following hours ;
Monday 8-5.30pm
Tuesday 7.45-4.00pm
Wednesday 7.45-4.30pm
Thursday 7.45-4.30pm
Friday 1.15pm-5.30pm
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
Support the management team in promoting ED&I, SHEF, quality
and continuous improvement, confidentiality, collaborative working, service
delivery, learning and development and carry out other duties as directed by
the management team.
All
staff at this organisation have a duty to conform to the following:
Equality,
Diversity and Inclusion (ED&I)
A
good attitude and positive action towards Equality Diversity
& Inclusion creates
an environment where all individuals can achieve their full potential. Creating
such an environment is important for three reasons it improves operational
effectiveness, it is morally the right thing to do and it is required by law.
Patients
and their families have the right to be treated fairly and be routinely
involved in decisions about their treatment and care. They can expect to be
treated with dignity and respect and will not be discriminated against on any
grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation.
Patients
have a responsibility to treat other patients and our staff with dignity and
respect.
Staff
have the right to be treated fairly in recruitment and career progression.
Staff can expect to work in an environment where diversity is valued, and
equality of opportunity is promoted. Staff will not be discriminated against on
any grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Staff have a responsibility to ensure that they treat our patients
and their colleagues with dignity and respect.
Confidentiality
The
organisation is committed to maintaining an outstanding confidential service.
Patients entrust and permit us to collect and retain sensitive information
relating to their health and other matters pertaining to their care. They do so
in confidence and have a right to expect all staff will respect their privacy
and maintain confidentiality.
It
is essential that, if the legal requirements are to be met and the trust of our
patients is to be retained, all staff must protect patient information and
provide a confidential service.
Job description
Job responsibilities
Shift pattern is set to cover the practice needs so please DO NOT apply if you cannot work the following hours ;
Monday 8-5.30pm
Tuesday 7.45-4.00pm
Wednesday 7.45-4.30pm
Thursday 7.45-4.30pm
Friday 1.15pm-5.30pm
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
Support the management team in promoting ED&I, SHEF, quality
and continuous improvement, confidentiality, collaborative working, service
delivery, learning and development and carry out other duties as directed by
the management team.
All
staff at this organisation have a duty to conform to the following:
Equality,
Diversity and Inclusion (ED&I)
A
good attitude and positive action towards Equality Diversity
& Inclusion creates
an environment where all individuals can achieve their full potential. Creating
such an environment is important for three reasons it improves operational
effectiveness, it is morally the right thing to do and it is required by law.
Patients
and their families have the right to be treated fairly and be routinely
involved in decisions about their treatment and care. They can expect to be
treated with dignity and respect and will not be discriminated against on any
grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation.
Patients
have a responsibility to treat other patients and our staff with dignity and
respect.
Staff
have the right to be treated fairly in recruitment and career progression.
Staff can expect to work in an environment where diversity is valued, and
equality of opportunity is promoted. Staff will not be discriminated against on
any grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Staff have a responsibility to ensure that they treat our patients
and their colleagues with dignity and respect.
Confidentiality
The
organisation is committed to maintaining an outstanding confidential service.
Patients entrust and permit us to collect and retain sensitive information
relating to their health and other matters pertaining to their care. They do so
in confidence and have a right to expect all staff will respect their privacy
and maintain confidentiality.
It
is essential that, if the legal requirements are to be met and the trust of our
patients is to be retained, all staff must protect patient information and
provide a confidential service.
Person Specification
Qualifications
Essential
- CGSE Grace C or above in English
- Experience in a health care setting
- Experienced with all aspects of IT
Desirable
- Previous use of EMIS
- Customer services
Person Specification
Qualifications
Essential
- CGSE Grace C or above in English
- Experience in a health care setting
- Experienced with all aspects of IT
Desirable
- Previous use of EMIS
- Customer services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.