Job summary
PREVIOUS APPLICANTS WILL NOT BE CONSIDERED
A fantastic opportunity has
arisen to join our large friendly GP Practice, to cover a period of maternity
leave. You will work 25-28 hours per week over 3 days (Mondays/Wednesday/ Fridays)
Our practice has approx 12,000 patients registered so we are very busy every day.
As the
first point of contact for our patients it is essential that you have
excellent communication skills plus a warm and friendly manner. You will need
good organisational skills and have the ability to prioritise and work under
pressure.
Previous
experience in a medical environment & with EMIS Web would be desirable
but not essential as full training will be given.
You
will be eligible for the NHS Pension Scheme. You will receive 4 weeks holiday
p/a plus bank holidays.
Main duties of the job
The role of Receptionist will involve:
- Answering phones
- Booking appointments using our computerised clinical system
- Active Signposting
- Liaising with patients in a confidential manner
- Updating clinical records as appropriate
- Scanning electronic correspondence
- Processing repeat prescriptions
- Communicating with secondary and community care
- Liaising with patients via email/text and telephone call
About us
We have a large well established team.
We host team building events, including a summer party when staff attend with their family.
You are eligible for the NHS Pension scheme during your employment, and have access to an Employee Wellbeing Support programme.
Job description
Job responsibilities
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Service. Acknowledge a patients arrival at the desk as soon as practicable. If the situation is unmanageable at the time due to the amount of patients waiting then advise the patients in the queue that you will be with them as soon as possible, and then call for assistance.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients. Never lose your temper with patients; contact the Practice Manager if you feel unable to help.
- Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and clinicians are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
- Explain Service arrangements and formal requirements to patients and ensure procedures are completed.
- Receive and make telephone calls as required. Phones must be answered within a maximum of six rings ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your line manager. Never shout or respond in a rude manner to the patient.
- Keep the working environment clean, tidy and free from clutter at all times.
- Participate on a daily basis in task management and ensure that tasks are kept up to date at all times.
Job description
Job responsibilities
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Service. Acknowledge a patients arrival at the desk as soon as practicable. If the situation is unmanageable at the time due to the amount of patients waiting then advise the patients in the queue that you will be with them as soon as possible, and then call for assistance.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients. Never lose your temper with patients; contact the Practice Manager if you feel unable to help.
- Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and clinicians are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
- Explain Service arrangements and formal requirements to patients and ensure procedures are completed.
- Receive and make telephone calls as required. Phones must be answered within a maximum of six rings ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your line manager. Never shout or respond in a rude manner to the patient.
- Keep the working environment clean, tidy and free from clutter at all times.
- Participate on a daily basis in task management and ensure that tasks are kept up to date at all times.
Person Specification
Qualifications
Essential
- GCSE Grade C or above in English
Experience
Essential
- Experience of working a person facing role
- Experience working in a team
Desirable
- Experience in Primary or secondary care
Person Specification
Qualifications
Essential
- GCSE Grade C or above in English
Experience
Essential
- Experience of working a person facing role
- Experience working in a team
Desirable
- Experience in Primary or secondary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.