Job summary
Eastwood Primary Care Centre is a well-established practice operating across two sites, serving a diverse patient population.
We are looking to recruit an enthusiastic and dedicated receptionist to complement our friendly and dynamic team. If you are hardworking and passionate about providing a high standard of care to our patients, we would like to hear from you.
This role has some flexibility in working hours' availability (but 2-3 evenings/week are essential). This is an opportunity to contribute to the smooth running of a busy, patient-focused GP practice. The successful candidate will be the first point of contact for our patients and play a vital role in delivering outstanding service.
Main duties of the job
Welcoming and assisting patients and visitors
Booking, amending and cancelling appointments
Handling general enquiries
Signposting patients to the appropriate service or clinician
Providing administrative support to the wider team
Ensuring accurate documentation in patient records
Liaising with patients, pharmacies, hospitals, and other healthcare professionals
Maintaining a calm, confidential and professional manner in a busy environment
About us
Our multi-disciplinary team includes GPs, Pharmacists, Nurses, Healthcare Assistants (HCAs), and Phlebotomists, all supported by a strong admin team.
We offer a wide range of services and are actively involved in training. Teamwork, mutual respect, and a shared commitment to excellent patient care are at the heart of everything we do.
We work collaboratively with local health and care partners and embrace innovation to improve outcomes and access for our patients.
Job description
Job responsibilities
Greet, assist and direct patients and visitors courteously and efficiently
Manage patient enquiries in person and over the phone, signposting appropriately to clinical or administrative services
Handle appointment bookings, cancellations, and prescription requests
Input and retrieve information using clinical systems (SystemOne experience desirable)
Maintain confidentiality and patient dignity at all times
Provide general administrative support to the practice team
Liaise with GPs, practice staff, patients, local pharmacies and other healthcare professionals
Support the co-ordination of services and contribute to the effective running of the reception area
Job description
Job responsibilities
Greet, assist and direct patients and visitors courteously and efficiently
Manage patient enquiries in person and over the phone, signposting appropriately to clinical or administrative services
Handle appointment bookings, cancellations, and prescription requests
Input and retrieve information using clinical systems (SystemOne experience desirable)
Maintain confidentiality and patient dignity at all times
Provide general administrative support to the practice team
Liaise with GPs, practice staff, patients, local pharmacies and other healthcare professionals
Support the co-ordination of services and contribute to the effective running of the reception area
Person Specification
Person Spec
Essential
- A warm, friendly and professional demeanour
- Excellent interpersonal and customer care skills
- Confident IT user, with the ability to quickly learn new systems
- Able to work well within a team and under pressure
- Reliable, flexible, and willing to adapt to changing needs of the practice
- Willingness to work until 7.00pm on 2-3 evenings per week and an occasional Saturday
- Strong organisational and multitasking abilities
- Respect for patient confidentiality and a commitment to providing equitable service
Qualifications
Essential
- GCSEs in English and Maths
Desirable
- Qualifications in administration/office environment/customer service
Experience
Essential
- Experience of working in an administrative and customer-based environment.
Person Specification
Person Spec
Essential
- A warm, friendly and professional demeanour
- Excellent interpersonal and customer care skills
- Confident IT user, with the ability to quickly learn new systems
- Able to work well within a team and under pressure
- Reliable, flexible, and willing to adapt to changing needs of the practice
- Willingness to work until 7.00pm on 2-3 evenings per week and an occasional Saturday
- Strong organisational and multitasking abilities
- Respect for patient confidentiality and a commitment to providing equitable service
Qualifications
Essential
- GCSEs in English and Maths
Desirable
- Qualifications in administration/office environment/customer service
Experience
Essential
- Experience of working in an administrative and customer-based environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
