Medical Secretary

Job description

Job responsibilities

Job Title: Medical Secretary

The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GPs and teams within the practice

To communicate effectively with patients / carers regarding appointment and treatment related matters

The post-holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team within the practice.

Job Responsibilities:

To provide secretarial support within the practice

To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner

To attend meetings and take minutes as required

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries

To assist with the gathering of statistics and information when required

Monitor daily tasks and complete tasks as required

To type correspondence or other documents on behalf of the clinicians and managers

To provide cover for members of the secretarial team during periods of sickness and annual leave

To liaise with external agencies including hospitals and service providers and provide reports/results where appropriate

To liaise with other services (clinical and administrative) and practices and take action where appropriate

Deal with telephone queries from Patients, General Practitioners, Consultants and Hospitals, as well as general Departmental matters.

To undertake referral processing for Patients attending the practice.

Information Management

Use IT templates and mail merge as required in order to generate letters.

Person Specification

Qualifications

Essential

• NVQ level 3-4.
• Previous Medical Secretarial or PA experience.
• IT literate.
• Excellent oral and written communication skills.
• Experience of Microsoft Office software.
• An understanding and adherence to strict confidentiality.
• Ability to work without direct supervision.
• Ability to work as part of an integrated multi-disciplinary team.
• Pleasant and articulate.
• Able to work under pressure.
• Ability to prioritise work to meet tight deadlines.
• Appreciation of equal opportunities issues i.e. minority groups.

Desirable

• Formal Customer Service.
• Experience of SystmOne.
• Experience of working in NHS general practice/NHS.
• Experience of dealing with the public/patients.
• Knowledge of medical terminology.
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
• Digital dictation experience.
• Professional Telephone Etiquette.
• Audio Typing.
• Ability to input and retrieve data accurately on a computerised system.
• Ability to manage difficult situations.
• Ability to work unsupervised and use own initiative values and behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eastwood Primary Care Centre

Address

Church Walk

Eastwood

Nottingham

NG16 3BH

Employer's website

https://www.eastwoodprimarycarecentre.nhs.uk/ (Opens in a new tab)