Job summary
St Johns House Medical Centre is looking for an experienced
and proactive Practice Manager to lead our well-established city GP practice.
This is an exciting opportunity to manage a dedicated team
and ensure the smooth and efficient running of our surgery, giving both
patients and staff the best possible experience.
You will provide leadership and management skills to enable
the practice to meet its agreed aims and objectives within a supportive,
efficient, safe, effective and profitable working environment. Through
innovative ways of working, lead the team in promoting continuous improvement,
collaborative working, service delivery, learning and development, and ensure
the practice complies with contractual requirements and CQC regulations.
If you would like an informal discussion about the roles,
please contact Practice Manager Charlotte on 01905 740001.
Please be available for interview on Tuesday 11th
March 2025.
Main duties of the job
Providing strong leadership and strategic direction to
maintain a well-functioning, motivated, and efficient team.
Day to day running of the business.
Ensuring the smooth running of all practice operations, from
patient services to workforce planning, keeping abreast of current affairs and
identifying potential threats and opportunities including changes to the GMS
contract and Primary Care Network DES.
Overseeing recruitment, staff training, performance
management, and HR processes to create a supportive and effective working
environment.
Ensuring adherence to CQC standards, health and safety
regulations, GDPR, and other legal requirements.
Overseeing the effective use of clinical systems, patient
record management, and digital innovations to enhance service delivery.
Engaging with the wider Primary Care Network (Worcester City PCN) to
develop and implement shared initiatives for improved patient care.
About us
We are a large, friendly, forward-thinking team. Our
clinical team is made up of doctors, pharmacists, advanced clinical
practitioners, practice nurses, and health care assistants.
Our administrative team is made up of an assistant practice
manager, two reception managers, a nurse manager, secretaries, receptionists, administrators
and practice medicine coordinators.
Job description
Job responsibilities
Key Responsibilities include:
Providing strong leadership and strategic direction to
maintain a well-functioning, motivated, and efficient team.
Day to day running of the business.
Ensuring the smooth running of all practice operations, from
patient services to workforce planning, keeping abreast of current affairs and
identifying potential threats and opportunities including changes to the GMS
contract and Primary Care Network DES.
Overseeing recruitment, staff training, performance
management, and HR processes to create a supportive and effective working
environment.
Ensuring adherence to CQC standards, health and safety
regulations, GDPR, and other legal requirements.
Overseeing the effective use of clinical systems, patient
record management, and digital innovations to enhance service delivery.
Engaging with the wider Primary Care Network (PCN) to
develop and implement shared initiatives for improved patient care.
Job description
Job responsibilities
Key Responsibilities include:
Providing strong leadership and strategic direction to
maintain a well-functioning, motivated, and efficient team.
Day to day running of the business.
Ensuring the smooth running of all practice operations, from
patient services to workforce planning, keeping abreast of current affairs and
identifying potential threats and opportunities including changes to the GMS
contract and Primary Care Network DES.
Overseeing recruitment, staff training, performance
management, and HR processes to create a supportive and effective working
environment.
Ensuring adherence to CQC standards, health and safety
regulations, GDPR, and other legal requirements.
Overseeing the effective use of clinical systems, patient
record management, and digital innovations to enhance service delivery.
Engaging with the wider Primary Care Network (PCN) to
develop and implement shared initiatives for improved patient care.
Person Specification
Skills
Essential
- A good understanding of the General Practice environment and the wider issues facing the NHS
- A high level of communication skills - both written and oral, and the ability to present ideas in a clear, concise way
- Excellent interpersonal skills
- Ability to listen and empathise
- Good time management and prioritisation skills
- Networking - liaising with external agencies
- Managing conflict
- HR skills - motivation and performance management
Desirable
- Detailed knowledge of the GMS contract and Primary Care Network DES
- Working knowledge of clinical systems
Qualifications
Essential
- Good standard of general education
- Relevant management qualification, or equivalent experience
Desirable
- Educated to Degree or Level 7
- AMSPAR qualification or equivalent
- Financial qualification or equivalent
Additional
Essential
- Self-motivating
- Adaptable, innovative and able to multi-task
- Gains respect by example and leadership
- Honest, caring and sympathetic
- Strategic thinking with vision
- Good sense of humour, approachable and personable
- Hard working, reliable and resourceful
- Willing to work flexible hours as necessary
- Diplomatic and tactfull
- Car driver / clean licence
- Disclosure and Barring Service Check
Experience
Essential
- Experience in management
- Experience in business administration
- Experience of successfully managing teams
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Financial management experience including understanding of spreadsheets
- Experience as a business/senior manager, with knowledge of employment law, leadership and small business accounts
- Management experience in the NHS or in primary care
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Desirable
- Experience of working within a healthcare setting
- Experience of working within a primary care setting
- Working knowledge of IT/Business infrastructure/EMIS and MS office
Person Specification
Skills
Essential
- A good understanding of the General Practice environment and the wider issues facing the NHS
- A high level of communication skills - both written and oral, and the ability to present ideas in a clear, concise way
- Excellent interpersonal skills
- Ability to listen and empathise
- Good time management and prioritisation skills
- Networking - liaising with external agencies
- Managing conflict
- HR skills - motivation and performance management
Desirable
- Detailed knowledge of the GMS contract and Primary Care Network DES
- Working knowledge of clinical systems
Qualifications
Essential
- Good standard of general education
- Relevant management qualification, or equivalent experience
Desirable
- Educated to Degree or Level 7
- AMSPAR qualification or equivalent
- Financial qualification or equivalent
Additional
Essential
- Self-motivating
- Adaptable, innovative and able to multi-task
- Gains respect by example and leadership
- Honest, caring and sympathetic
- Strategic thinking with vision
- Good sense of humour, approachable and personable
- Hard working, reliable and resourceful
- Willing to work flexible hours as necessary
- Diplomatic and tactfull
- Car driver / clean licence
- Disclosure and Barring Service Check
Experience
Essential
- Experience in management
- Experience in business administration
- Experience of successfully managing teams
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Financial management experience including understanding of spreadsheets
- Experience as a business/senior manager, with knowledge of employment law, leadership and small business accounts
- Management experience in the NHS or in primary care
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Desirable
- Experience of working within a healthcare setting
- Experience of working within a primary care setting
- Working knowledge of IT/Business infrastructure/EMIS and MS office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
