Casual Receptionist

Job summary

An opportunity has arisen for enthusiastic and reliable Receptionists to join the team at Leylands Medical Centre on a zero-hours (casual) basis. This role is ideal for experienced receptionists seeking additional flexible work, as well as for individuals looking to begin their career within a supportive primary care environment.

As a Receptionist, you will be the first point of contact for our patients providing a welcoming and professional service both in person and over the phone, over our three branch sites. You will play a vital role in supporting the smooth day-to-day running of the practice.

Training

Please note, all new receptionists must complete a 4-week training programme before starting casual shifts. This is to ensure adequate training is given to enable you the confidence to do your job to the best of your ability. We can be flexible with the hours of training, howeverdaily commitment will be required.

Candidates must be available throughout February, as this is expected to be a busy period requiring additional cover.

Training will cover practice systems, confidentiality, patient interaction, safeguarding, and administrative processes.

Main duties of the job

Duties include but are not limited to:

• Providing a professional and friendly reception service to all patients and visitors

• Answering telephone and face-to-face enquiries efficiently and courteously

• Booking, amending, and managing patient appointments using our in-house clinical system (training will be provided)

• Processing prescription requests

• Maintaining confidentiality at all times

• Liaising with GPs, nurses, and other staff to support the effective running of the GP practice

• Performing general administrative duties as required

About us

We are a busy, well-established and forward-thinking GP practice based on Leylands Lane in Heaton, with branch surgeries located at Haworth Road, Heaton, and Wrose Medical Centre.

The practice provides care to a registered patient population of approximately 19,000.