Receptionist

Job summary

As the first point of contact for this busy GP Practice you will be expected to be professional and efficient and be able to work under pressure at all times, welcoming patients and visitors to the practice in a friendly and professional manner. Working as part of a large reception team, you will be required to deal with patients both face to face and over the telephone ensuring a high level of patient care is maintained at all times.

Working pattern is a 2 week rolling rota: 30hrs per week over 3 days (3 x 8am-6.30pm 2 x day off)

likely working days: week 1 tues, thurs & fri - week 2 mon, wed & thurs

Main duties of the job

To be professional at all times to patients and visitors to the surgery and deal with their requests efficiently.

To schedule appointments and deal with requests for home visits, dealing with general enquiries.

Processing requests for prescriptions, handling repeat medication requests, issuing prescriptions as required.

Updating and maintaining patient records, protecting patients rights by maintaining confidentiality at all times.

Help to manage and monitor the Telephone Triage and Duty Doctor Call back list, making sure the patient is aware of other sources of medical assistance available to them.

Ensuring that patients are fully aware of the services available to them and that personal health management is promoted at all times.

Maintaining operations by following the practice policies and procedures, reporting incidents in a timely manner to the appropriate member of staff.

Attend and participate in practice and reception meetings and training.

Working pattern is a 2 week rolling rota: 30hrs per week over 3 days(3 x 8am-6.30pm 2 x day off)

likely working days: week 1 tues, thurs & fri - week 2 mon, wed & thurs

About us

We are a large surgery based at Leylands Lane, Heaton with branch surgeries at Haworth Rd, Heaton and Wrose Medical Centre.

Patient population of 19,000