Job summary
Our aim is to get patients to the right person or place to
help them, first time. As the first point of contact for many patients, the
reception team play a really important role.
You'll be responsible for welcoming patients in person and
on the phone and directing them to the right person or service.
This may include making sure that patients with urgent needs
and no scheduled appointment are seen in a sensible way.
The role also includes important administrative duties such
as booking appointments, dealing with samples and prescriptions, updating patient
records and other tasks that contribute to the smooth running of the practice.
Rewards and Benefits;
- 30 days paid holidays plus 8 bank holidays (pro rata)
- NHS pension
- Monday to Friday
- No Bank Holiday working
- Training and development opportunities
Main duties of the job
This is a role established to support the
practice in carrying out day-to-day activities and to provide general
assistance to the practice team projecting a positive and friendly image to
patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
The position is challenging and suitable for
someone who wishes to demonstrate initiative with a desire to develop their own
skills.
About us
Jesmond Health Partnership is a friendly, innovative, and
patient-focused GP practice in Newcastle-upon-Tyne.
JHP is a forward-thinking GP practice in Newcastle. We use a
digital-first system that gives patients easy access and quick solutions.
Our experienced and enthusiastic teams work hard to provide
high-quality care for patients.
You can read more about the practice, our background, and
our outcomes in our recruitment brochure.
Job description
Job responsibilities
Main Responsibilities of Role;
- Ensure an
effective and efficient reception service is provided to patients and any other
visitor. Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
- Using
your own judgment and communication skills, ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Undertake
a variety of administrative duties to assist in the smooth running of the
practice.
- Telephone
duties; making appointments, taking requests for prescriptions, taking home
visit requests, contacting other providers, take concise and accurate messages.
- Reception
duties; register new patients, handling prescriptions, deal with incoming
patient samples, collect payments for non-NHS services.
- Administrative
duties; open and process incoming mail, photocopying, deal with general queries
and complaints (where appropriate), retrieve patient records, update patient
records as required, assist outgoing mail from the practice.
- To have a
thorough knowledge of all procedures and to work in accordance with written
protocols.
- Report
risks, significant problems and issues to the relevant person ensuring
appropriate reporting procedures are followed.
- Any other
duties which may be required from time to time.
The above is not list is not exhaustive.
General Responsibilities
The Receptionist will be required to promote and support the
mission and vision of the service for which they are responsible. They will:
- Adapt to
and support any changes that are implemented to improve the service.
- Provide
cover for staff absence, whether this be sickness or annual leave.
- At all
times provide a caring service and to treat those with whom they come into
contact in a courteous and respectful manner.
- Demonstrate
their commitment by the efficient completion of all tasks allocated to them.
- Carry out
their duties and responsibilities in compliance with health and safety policy
and statutory regulations.
- Adhere to
equal opportunities policy throughout the course of their employment.
- Ensure
building security; have a thorough knowledge of doors/windows/alarm processes.
- Effectively
manage own time, workload and resources.
- Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance team performance.
Personal/Professional development
The post-holder will participate in any training programme
implemented by JHP as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
- Taking
responsibility for their own development, learning, and performance and
demonstrating skills and activities to others.
This role is considered to be a substantive position and the
jobholder will be expected to be proactive in developing their personal and
business skills.
Confidentiality
- In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
- In the
performance of the duties outlined in this job description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. All such information from any
source is to be regarded as strictly confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the policies and procedures relating to confidentiality and the
protection of personal and sensitive data.
Job description
Job responsibilities
Main Responsibilities of Role;
- Ensure an
effective and efficient reception service is provided to patients and any other
visitor. Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
- Using
your own judgment and communication skills, ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Undertake
a variety of administrative duties to assist in the smooth running of the
practice.
- Telephone
duties; making appointments, taking requests for prescriptions, taking home
visit requests, contacting other providers, take concise and accurate messages.
- Reception
duties; register new patients, handling prescriptions, deal with incoming
patient samples, collect payments for non-NHS services.
- Administrative
duties; open and process incoming mail, photocopying, deal with general queries
and complaints (where appropriate), retrieve patient records, update patient
records as required, assist outgoing mail from the practice.
- To have a
thorough knowledge of all procedures and to work in accordance with written
protocols.
- Report
risks, significant problems and issues to the relevant person ensuring
appropriate reporting procedures are followed.
- Any other
duties which may be required from time to time.
The above is not list is not exhaustive.
General Responsibilities
The Receptionist will be required to promote and support the
mission and vision of the service for which they are responsible. They will:
- Adapt to
and support any changes that are implemented to improve the service.
- Provide
cover for staff absence, whether this be sickness or annual leave.
- At all
times provide a caring service and to treat those with whom they come into
contact in a courteous and respectful manner.
- Demonstrate
their commitment by the efficient completion of all tasks allocated to them.
- Carry out
their duties and responsibilities in compliance with health and safety policy
and statutory regulations.
- Adhere to
equal opportunities policy throughout the course of their employment.
- Ensure
building security; have a thorough knowledge of doors/windows/alarm processes.
- Effectively
manage own time, workload and resources.
- Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance team performance.
Personal/Professional development
The post-holder will participate in any training programme
implemented by JHP as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
- Taking
responsibility for their own development, learning, and performance and
demonstrating skills and activities to others.
This role is considered to be a substantive position and the
jobholder will be expected to be proactive in developing their personal and
business skills.
Confidentiality
- In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
- In the
performance of the duties outlined in this job description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. All such information from any
source is to be regarded as strictly confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the policies and procedures relating to confidentiality and the
protection of personal and sensitive data.
Person Specification
Experience
Essential
- Good English language, numeracy and communication skills.
- Pleasant disposition, helpful and effective telephone manner.
- IT literate with Microsoft Office Word & Excel.
- Ability to work unsupervised.
- Professional approach to appearance and conduct.
- Awareness and maintenance of confidentiality.
- Accurate and methodical in completing tasks.
- Proactive and flexible with good time management.
- Ability to listen, to discuss and inform clearly.
- Able to prioritise effectively.
- Ability to use own initiative but seek help and support when needed.
- Reliable.
- Positive can do attitude.
- Able to work in a team.
- Ability to record in writing both clearly and accurately.
- Able to provide cross cover at both sites, at short notice.
Desirable
- Experience of GP reception role.
- Working knowledge of SystmOne.
- Previous experience of working in primary care.
- Full driving licence.
Qualifications
Essential
- 3 GCSEs/O levels including English and Maths at grade C minimum (or equivalent).
- Good English language, numeracy and communication skills.
- IT literate with Microsoft Office Word & Excel.
Experience
Essential
- Good English language, numeracy and communication skills.
- Pleasant disposition, helpful and effective telephone manner.
- IT literate with Microsoft Office Word & Excel.
- Ability to work unsupervised.
- Professional approach to appearance and conduct.
- Awareness and maintenance of confidentiality.
- Accurate and methodical in completing tasks.
- Proactive and flexible with good time management.
- Ability to listen, to discuss and inform clearly.
- Able to prioritise effectively.
- Ability to use own initiative but seek help and support when needed.
- Reliable.
- Positive can do attitude.
- Able to work in a team.
- Ability to record in writing both clearly and accurately.
- Able to provide cross cover at both sites, at short notice.
Desirable
- Experience of GP reception role.
- Working knowledge of SystmOne.
- Previous experience of working in primary care.
- Full driving licence.
Person Specification
Experience
Essential
- Good English language, numeracy and communication skills.
- Pleasant disposition, helpful and effective telephone manner.
- IT literate with Microsoft Office Word & Excel.
- Ability to work unsupervised.
- Professional approach to appearance and conduct.
- Awareness and maintenance of confidentiality.
- Accurate and methodical in completing tasks.
- Proactive and flexible with good time management.
- Ability to listen, to discuss and inform clearly.
- Able to prioritise effectively.
- Ability to use own initiative but seek help and support when needed.
- Reliable.
- Positive can do attitude.
- Able to work in a team.
- Ability to record in writing both clearly and accurately.
- Able to provide cross cover at both sites, at short notice.
Desirable
- Experience of GP reception role.
- Working knowledge of SystmOne.
- Previous experience of working in primary care.
- Full driving licence.
Qualifications
Essential
- 3 GCSEs/O levels including English and Maths at grade C minimum (or equivalent).
- Good English language, numeracy and communication skills.
- IT literate with Microsoft Office Word & Excel.
Experience
Essential
- Good English language, numeracy and communication skills.
- Pleasant disposition, helpful and effective telephone manner.
- IT literate with Microsoft Office Word & Excel.
- Ability to work unsupervised.
- Professional approach to appearance and conduct.
- Awareness and maintenance of confidentiality.
- Accurate and methodical in completing tasks.
- Proactive and flexible with good time management.
- Ability to listen, to discuss and inform clearly.
- Able to prioritise effectively.
- Ability to use own initiative but seek help and support when needed.
- Reliable.
- Positive can do attitude.
- Able to work in a team.
- Ability to record in writing both clearly and accurately.
- Able to provide cross cover at both sites, at short notice.
Desirable
- Experience of GP reception role.
- Working knowledge of SystmOne.
- Previous experience of working in primary care.
- Full driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
