Job summary
**This is a 15-hour part-time post (7.5 hours per day) worked Tuesday & Friday, between the hours of 8-6pm.**
**Interviews will take place week commencing 2 March 2026.**
To provide support to the Administration Team Lead through the personal provision of a range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records are checked and all third-party information is removed prior to being released.
Processing and coordinating of medical/insurance reports ensuring accuracy and completion to a high standard,identifying the requested data/information from the patient's medical record and allocating to the appropriate clinician where input/sign off is required.
Work closely with, and under the direction of, the Administration Team Lead to improve quality and performance standards across a range of Administration Team activities.
Main duties of the job
Provide support to the Administration Team Lead through the personal provision of a range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records are checked and all third-party information is removed prior to being released.
Processing and coordination of medical/insurance reports ensuring accuracy completed to a high standard,identifying the requested data/information from the patient's medical record and allocating to the appropriate clinician where input/sign off is required.
Liaise with and be for point of contact for queries from colleagues, patients and other agencies for SARs, insurance/medical reports and related work recording accurate and concise messages.
Processing of online access to medical records requesting reviewing medical records and hiding third party and sensitive data from the online record.
Ensure safe and secure transfer of medical records, reports, and other confidential data.
Stay up to date with developments/updates in healthcare laws and regulations, including GDPR, to ensure ongoing compliance.
To retrieve medical records as required to assist with completion of SARs and reports.
To have responsibility for invoicing for medical/insurance reports and other private work.
To provide cover for members of the team during periods of sickness and annual leave.
Assist the Team Leads and Managers to ensure and maintain compliance with CQC and Health & Safety standards.
About us
Jesmond Health Partnership is a friendly, innovative, and patient-focused GP practice in Newcastle-upon-Tyne.
JHP is a forward-thinking GP practice in Newcastle. We use a digital-first system that gives patients easy access and quick solutions.
Our experienced and enthusiastic teams work hard to provide high-quality care for patients.
Job description
Job responsibilities
Main Tasks/ Responsibilities:
Provide support to the Administration Team Lead through the personal provision of a
range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records
are checked and all third-party information is removed prior to being released.
Processing and coordination of medical/insurance reports ensuring accuracy completed to
a high standard, identifying the requested data/information from the patient's medical
record and allocating to the appropriate clinician where input/sign off is required.
Review and assess SARs and medical/insurance requests for accuracy and
completeness.
Liaise with and be for point of contact for queries from colleagues, patients and other
agencies for SARs, insurance/medical reports and related work recording accurate and
concise messages.
Liaising with clinicians and organising private medical appointments e.g. DVLA reports.
Processing of online access to medical records requesting reviewing medical records and
hiding third party and sensitive data from the online record.
Understanding of NHS App, SystmOne Online and other online services.
To ensure that all incoming and internal patient correspondence is stored in/on the
patients medical record and relevant information is coded as required.
Ensure safe and secure transfer of medical records, reports, and other confidential data.
To carry out clerical and administrative related tasks as delegated by the doctors and
other clinical practitioners.
Stay up to date with developments/updates in healthcare laws and regulations, including
GDPR, to ensure ongoing compliance.
To retrieve medical records as required to assist with completion of SARs and reports.
To have responsibility for invoicing for medical/insurance reports and other private work.
To assist with summarising of medical records.
To provide cover for members of the team during periods of sickness and annual leave.
To maintain the clinical system (SystmOne) in an accurate and secure manner.
Report risks, significant problems and issues to the relevant person ensuring appropriate
reporting procedures are followed.
Assist the Team Leads and Managers to ensure and maintain compliance with CQC and
Health & Safety standards.
Promote Equality and Diversity and Health and Safety of self and others.
Assist with the development of systems and protocols to ensure administration areas run
effectively and efficiently.
Identify areas for continual improvement within areas of responsibility and proactively
assist with implementing change, as required.
Comply with any internal or external audits where required.
Any other reasonable duties that may be required from time-to-time
General Responsibilities:
- Promote and support the vision and mission of the Partners in the day-to-day
undertaking of the Administrator role.
- Ensure and comply with confidentiality requirements associated with all aspects
of the role; correspondence, reports, meetings, and verbal communications.
- Adopt, implement, and support any changes that are introduced to improve the Practice.
- At all times treat others in a courteous and respectful manner in providing a caring service.
- Demonstrate competence and efficiency in the completion of all tasks allocated.
- Adhere to the statutory, regulatory and management policies of the Practice in the
day-to-day undertaking of the Administrator role.
Job description
Job responsibilities
Main Tasks/ Responsibilities:
Provide support to the Administration Team Lead through the personal provision of a
range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records
are checked and all third-party information is removed prior to being released.
Processing and coordination of medical/insurance reports ensuring accuracy completed to
a high standard, identifying the requested data/information from the patient's medical
record and allocating to the appropriate clinician where input/sign off is required.
Review and assess SARs and medical/insurance requests for accuracy and
completeness.
Liaise with and be for point of contact for queries from colleagues, patients and other
agencies for SARs, insurance/medical reports and related work recording accurate and
concise messages.
Liaising with clinicians and organising private medical appointments e.g. DVLA reports.
Processing of online access to medical records requesting reviewing medical records and
hiding third party and sensitive data from the online record.
Understanding of NHS App, SystmOne Online and other online services.
To ensure that all incoming and internal patient correspondence is stored in/on the
patients medical record and relevant information is coded as required.
Ensure safe and secure transfer of medical records, reports, and other confidential data.
To carry out clerical and administrative related tasks as delegated by the doctors and
other clinical practitioners.
Stay up to date with developments/updates in healthcare laws and regulations, including
GDPR, to ensure ongoing compliance.
To retrieve medical records as required to assist with completion of SARs and reports.
To have responsibility for invoicing for medical/insurance reports and other private work.
To assist with summarising of medical records.
To provide cover for members of the team during periods of sickness and annual leave.
To maintain the clinical system (SystmOne) in an accurate and secure manner.
Report risks, significant problems and issues to the relevant person ensuring appropriate
reporting procedures are followed.
Assist the Team Leads and Managers to ensure and maintain compliance with CQC and
Health & Safety standards.
Promote Equality and Diversity and Health and Safety of self and others.
Assist with the development of systems and protocols to ensure administration areas run
effectively and efficiently.
Identify areas for continual improvement within areas of responsibility and proactively
assist with implementing change, as required.
Comply with any internal or external audits where required.
Any other reasonable duties that may be required from time-to-time
General Responsibilities:
- Promote and support the vision and mission of the Partners in the day-to-day
undertaking of the Administrator role.
- Ensure and comply with confidentiality requirements associated with all aspects
of the role; correspondence, reports, meetings, and verbal communications.
- Adopt, implement, and support any changes that are introduced to improve the Practice.
- At all times treat others in a courteous and respectful manner in providing a caring service.
- Demonstrate competence and efficiency in the completion of all tasks allocated.
- Adhere to the statutory, regulatory and management policies of the Practice in the
day-to-day undertaking of the Administrator role.
Person Specification
Other
Essential
- Excellent organisation and time management
- Good written and verbal communication
- Ability to work unsupervised and in accordance with policies and procedures
- Ability to work accurately and methodically
Qualifications
Essential
- Good standard of general education
- GCSE grade C/Level 5 or above in English Language and Mathematics or equivalent
Desirable
- Business administration qualification or the equivalent
Experience
Essential
- Good IT skills and competent in use of MS office
Desirable
- Use of clinical systems, ideally SystmOne
- Experience of General Practice (GP) administration systems and processes
Knowledge
Desirable
- Knowledge of clinical systems, ideally SystmOne
- Knowledge of GDPR and information governance
Person Specification
Other
Essential
- Excellent organisation and time management
- Good written and verbal communication
- Ability to work unsupervised and in accordance with policies and procedures
- Ability to work accurately and methodically
Qualifications
Essential
- Good standard of general education
- GCSE grade C/Level 5 or above in English Language and Mathematics or equivalent
Desirable
- Business administration qualification or the equivalent
Experience
Essential
- Good IT skills and competent in use of MS office
Desirable
- Use of clinical systems, ideally SystmOne
- Experience of General Practice (GP) administration systems and processes
Knowledge
Desirable
- Knowledge of clinical systems, ideally SystmOne
- Knowledge of GDPR and information governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
