Job summary
**This is a 15-hour part-time post (7.5 hours per day) worked Tuesday & Friday, between the hours of 8-6pm.**
**Interviews will take place week commencing 2 March 2026.**
**Please see the attached Job Description for additional information*
To provide support to the Administration Team Lead through the personal provision of a range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records are checked and all third-party information is removed prior to being released.
Processing and coordinating of medical/insurance reports ensuring accuracy and completion to a high standard,identifying the requested data/information from the patient's medical record and allocating to the appropriate clinician where input/sign off is required.
Work closely with, and under the direction of, the Administration Team Lead to improve quality and performance standards across a range of Administration Team activities.
Main duties of the job
Provide support to the Administration Team Lead through the personal provision of a range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records are checked and all third-party information is removed prior to being released.
Processing and coordination of medical/insurance reports ensuring accuracy completed to a high standard,identifying the requested data/information from the patient's medical record and allocating to the appropriate clinician where input/sign off is required.
Liaise with and be for point of contact for queries from colleagues, patients and other agencies for SARs, insurance/medical reports and related work recording accurate and concise messages.
Processing of online access to medical records requesting reviewing medical records and hiding third party and sensitive data from the online record.
Ensure safe and secure transfer of medical records, reports, and other confidential data.
Stay up to date with developments/updates in healthcare laws and regulations, including GDPR, to ensure ongoing compliance.
To retrieve medical records as required to assist with completion of SARs and reports.
To have responsibility for invoicing for medical/insurance reports and other private work.
To provide cover for members of the team during periods of sickness and annual leave.
Assist the Team Leads and Managers to ensure and maintain compliance with CQC and Health & Safety standards.
About us
Jesmond Health Partnership is a friendly, innovative, and patient-focused GP practice in Newcastle-upon-Tyne.
JHP is a forward-thinking GP practice in Newcastle. We use a digital-first system that gives patients easy access and quick solutions.
Our experienced and enthusiastic teams work hard to provide high-quality care for patients.
Job description
Job responsibilities
Provide support to the Administration Team Leadthrough the personal provision of a range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records are checked and all third-party information is removed prior to being released.
Processing and coordination of medical/insurance reports ensuringaccuracy completed to a high standard,identifyingthe requested data/information from the patient's medicalrecordandallocatingto theappropriate clinicianwhere input/sign off isrequired.
Review and assess SARs and medical/insurance requests for accuracy and completeness.
Liaise with and be for point of contact for queries from colleagues, patients and other agencies for SARs, insurance/medical reportsand related workrecordingaccurateand concise messages.
Liaising with clinicians and organising private medical appointments e.g. DVLAreports.
Processingof onlineaccess to medical records requesting reviewing medical records and hiding third party and sensitive data from the online record.
Understanding of NHS App,SystmOneOnline and other online services.
To ensure that all incoming andinternalpatient correspondence is stored in/on the patients medical record and relevant information is coded asrequired.
Ensure safe and secure transfer of medical records, reports, and other confidential data.
Tocarry outclerical andadministrative related tasks as delegated by the doctors and other clinical practitioners.
Stay up to datewithdevelopments/updates in healthcare laws and regulations, including GDPR, to ensure ongoing compliance.
To retrievemedical recordsasrequiredtoassistwith completion of SARs and reports.
To have responsibility for invoicing formedical/insurancereportsand otherprivate work.
Toassistwithsummarisingofmedical records.
To provide cover for members of the team during periods of sickness and annual leave.
Tomaintainthe clinical system (SystmOne) inan accurateand secure manner.
Report risks, significant problems and issues to the relevant person ensuringappropriate reportingprocedures are followed.
Assist the Team Leads and Managers to ensure andmaintaincompliance with CQC and Health & Safety standards.
Promote Equality and Diversity and Health and Safety of self and others.
Assistwith the development of systems and protocols to ensure administration areas run effectively and efficiently.
Identifyareas for continual improvement within areas of responsibility and proactivelyassistwith implementing change, asrequired.
Comply withanyinternalor external audits whererequired.
Any other reasonable duties that may berequiredfrom time-to-time
Job description
Job responsibilities
Provide support to the Administration Team Leadthrough the personal provision of a range of delegated clerical and administrative tasks.
Processing of Subject Access Requests in line with current legislation ensuring records are checked and all third-party information is removed prior to being released.
Processing and coordination of medical/insurance reports ensuringaccuracy completed to a high standard,identifyingthe requested data/information from the patient's medicalrecordandallocatingto theappropriate clinicianwhere input/sign off isrequired.
Review and assess SARs and medical/insurance requests for accuracy and completeness.
Liaise with and be for point of contact for queries from colleagues, patients and other agencies for SARs, insurance/medical reportsand related workrecordingaccurateand concise messages.
Liaising with clinicians and organising private medical appointments e.g. DVLAreports.
Processingof onlineaccess to medical records requesting reviewing medical records and hiding third party and sensitive data from the online record.
Understanding of NHS App,SystmOneOnline and other online services.
To ensure that all incoming andinternalpatient correspondence is stored in/on the patients medical record and relevant information is coded asrequired.
Ensure safe and secure transfer of medical records, reports, and other confidential data.
Tocarry outclerical andadministrative related tasks as delegated by the doctors and other clinical practitioners.
Stay up to datewithdevelopments/updates in healthcare laws and regulations, including GDPR, to ensure ongoing compliance.
To retrievemedical recordsasrequiredtoassistwith completion of SARs and reports.
To have responsibility for invoicing formedical/insurancereportsand otherprivate work.
Toassistwithsummarisingofmedical records.
To provide cover for members of the team during periods of sickness and annual leave.
Tomaintainthe clinical system (SystmOne) inan accurateand secure manner.
Report risks, significant problems and issues to the relevant person ensuringappropriate reportingprocedures are followed.
Assist the Team Leads and Managers to ensure andmaintaincompliance with CQC and Health & Safety standards.
Promote Equality and Diversity and Health and Safety of self and others.
Assistwith the development of systems and protocols to ensure administration areas run effectively and efficiently.
Identifyareas for continual improvement within areas of responsibility and proactivelyassistwith implementing change, asrequired.
Comply withanyinternalor external audits whererequired.
Any other reasonable duties that may berequiredfrom time-to-time
Person Specification
Other
Essential
- Excellent organisation and time management
- Good written and verbal communication
- Good IT skills and competent in use of MS office
- Ability to work unsupervised and in accordance with policies and procedures
- Ability to work accurately and methodically
Knowledge
Essential
- Excellent knowledge of clinical systems, ideally SystemOne
- Knowledge of General Practice (GP) administration systems and processes
- Working knowledge of NHS GP contractual obligations associated with Administration Team activities
Desirable
- Knowledge of healthcare laws and regulations
Qualifications
Essential
- Good standard of general education
- GCSE grade C/Level 5 or above in English Language and Mathematics or equivalent
Desirable
- Business administration qualification or the equivalent
Experience
Essential
- Minimum of 1 year in a General Practice reception or administration role
- Minimum of 1 year general/business administration
Desirable
- Experience of processing Subject Access Requests
-
- Experience of processing medical and insurance reports
Person Specification
Other
Essential
- Excellent organisation and time management
- Good written and verbal communication
- Good IT skills and competent in use of MS office
- Ability to work unsupervised and in accordance with policies and procedures
- Ability to work accurately and methodically
Knowledge
Essential
- Excellent knowledge of clinical systems, ideally SystemOne
- Knowledge of General Practice (GP) administration systems and processes
- Working knowledge of NHS GP contractual obligations associated with Administration Team activities
Desirable
- Knowledge of healthcare laws and regulations
Qualifications
Essential
- Good standard of general education
- GCSE grade C/Level 5 or above in English Language and Mathematics or equivalent
Desirable
- Business administration qualification or the equivalent
Experience
Essential
- Minimum of 1 year in a General Practice reception or administration role
- Minimum of 1 year general/business administration
Desirable
- Experience of processing Subject Access Requests
-
- Experience of processing medical and insurance reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
