Jesmond Health Partnership

PCN Business Administrator

Information:

This job is now closed

Job summary

The post holder willprovide administrative support to the PCN Business Support Manager on a day-to-day basis, supporting current and future workstreams. The post holder will also provide administrative support to the Managing Director, Operations Manager, and PCN Clinical Directors when required. Working with general practices, the post holder will be the first point of contact for network practices, other partner and stakeholder organisations in relation to enquiries and raising issues concerning GJH service provision. This role involves providing high quality work, comprehensive and effective administration skills across a wide variation of work with some travel across Gosforth and Jesmond required.

Main duties of the job

Service administration and co-ordination

Diarising, administrating and attending relevant meetings, producing agendas and minutes

Co-ordinate PCN-wide training events

Ensuring actions log items are progressed

Supporting the induction of new members of enhanced hours staff

Assisting the Business Information Manager with data capture on a range of systems, where required

Ensuring distribution lists are kept up to date

Maintaining a staff rota for enhanced hours shifts

To include any other duties as required

About us

Gosforth Jesmond Health is a company set up by the Primary Care Networks (PCN) of North Gosforth and Jesmond and Lower Gosforth to manage and deliver PCN contracts and services. We are innovative in our approach and our working environment is dynamic and complex, as we endeavour to support the six GP practices of our two networks deliver high quality primary care services in challenging times.

Details

Date posted

27 June 2024

Pay scheme

Other

Salary

£25,147 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2301-24-0009

Job locations

The Surgery

200 Osborne Road

Newcastle Upon Tyne

NE2 3LD


Job description

Job responsibilities

Service Administration Enhanced Access ("EA")

Provide monthly to PCN GP practices itemised payment details relating to remittances issued to practices for work in delivering PCN services

Maintaining a staff rota for Enhanced access staff

Sending weekly communications to all EA staff relating to the availability of EA shifts, and maintaining an up to date and accurate MS Teams Shifts rota

Adding Monday to Saturday EA clinics to each practice system weekly; ensuring these match Shift allocations on Teams for GP, Nurse and HCA sessions Monday to Saturday

Ensuring and maintaining up to date staff handbooks and policies are in place for EA sites, including job role sheets for all staff members and FAQ sheets for new staff

Introduce new staff to EA

Ensuring all new EA staff are inducted properly during their first shift and set up correctly on all practice clinical systems, including ICE where needed

Liaising with Duty Managers to ensure evening cover through the week for phone calls from staff at EA sites with issues and be first point of contact for the bloods courier service

Liaising with Duty Managers to ensure 9am to 5 pm cover on Saturdays for EA sites

Collecting feedback from EA staff relating to issues and matters arising and forwarding to the appropriate members of GJH team to resolve including stock, IT and buildings

Collecting feedback from clinics relating to service access, utilisation and patients and forwarding to PCN GP practices; including incorrect bookings, patient feedback and complaints

Operational Responsibilities

Provide direct support to the PCN Business Support Manager and Clinical Directors

Organise meetings or events related to PCN activity

Support implementation of initiatives through timely and relevant administrative support

Attending relevant meetings, producing agendas and minutes with the support of the PCN Business Support Manager

Communications and Working Relationships

Contribute to the overall delivery of national and local Primary Care Network priorities and initiatives, by working closely with the PCN Business Support Manager, Clinical Directors, and the Primary Care Network team

Undertake distinct tasks and activities to support the delivery of project milestones

Liaise with third parties with regard to aspects of PCN work

Build and maintain good relationships with clinical staff involved in or associated with the network to maintain effective clinical engagement at all times

Job description

Job responsibilities

Service Administration Enhanced Access ("EA")

Provide monthly to PCN GP practices itemised payment details relating to remittances issued to practices for work in delivering PCN services

Maintaining a staff rota for Enhanced access staff

Sending weekly communications to all EA staff relating to the availability of EA shifts, and maintaining an up to date and accurate MS Teams Shifts rota

Adding Monday to Saturday EA clinics to each practice system weekly; ensuring these match Shift allocations on Teams for GP, Nurse and HCA sessions Monday to Saturday

Ensuring and maintaining up to date staff handbooks and policies are in place for EA sites, including job role sheets for all staff members and FAQ sheets for new staff

Introduce new staff to EA

Ensuring all new EA staff are inducted properly during their first shift and set up correctly on all practice clinical systems, including ICE where needed

Liaising with Duty Managers to ensure evening cover through the week for phone calls from staff at EA sites with issues and be first point of contact for the bloods courier service

Liaising with Duty Managers to ensure 9am to 5 pm cover on Saturdays for EA sites

Collecting feedback from EA staff relating to issues and matters arising and forwarding to the appropriate members of GJH team to resolve including stock, IT and buildings

Collecting feedback from clinics relating to service access, utilisation and patients and forwarding to PCN GP practices; including incorrect bookings, patient feedback and complaints

Operational Responsibilities

Provide direct support to the PCN Business Support Manager and Clinical Directors

Organise meetings or events related to PCN activity

Support implementation of initiatives through timely and relevant administrative support

Attending relevant meetings, producing agendas and minutes with the support of the PCN Business Support Manager

Communications and Working Relationships

Contribute to the overall delivery of national and local Primary Care Network priorities and initiatives, by working closely with the PCN Business Support Manager, Clinical Directors, and the Primary Care Network team

Undertake distinct tasks and activities to support the delivery of project milestones

Liaise with third parties with regard to aspects of PCN work

Build and maintain good relationships with clinical staff involved in or associated with the network to maintain effective clinical engagement at all times

Person Specification

Skills

Essential

  • Excellent organisational and time management skills
  • Good written and verbal communication skills
  • Good IT skills and familiar with MS office
  • Ability to work to policies and procedures

Experience

Essential

  • General administration experience

Desirable

  • Finance administration
  • Rota/shift administration

Qualifications

Essential

  • Good standard of general education
  • GCSE grade C/Level 5 or above in English Language and Mathematics or equivalent

Desirable

  • NVQ Level 3 Business Administration qualification or equivalent

Knowledge

Essential

  • Knowledge of business administration practices and processes

Desirable

  • Knowledge of General Practice and clinical systems
  • Knowledge of finance administration practices and processes
  • Knowledge of rota/shift management systems and processes
Person Specification

Skills

Essential

  • Excellent organisational and time management skills
  • Good written and verbal communication skills
  • Good IT skills and familiar with MS office
  • Ability to work to policies and procedures

Experience

Essential

  • General administration experience

Desirable

  • Finance administration
  • Rota/shift administration

Qualifications

Essential

  • Good standard of general education
  • GCSE grade C/Level 5 or above in English Language and Mathematics or equivalent

Desirable

  • NVQ Level 3 Business Administration qualification or equivalent

Knowledge

Essential

  • Knowledge of business administration practices and processes

Desirable

  • Knowledge of General Practice and clinical systems
  • Knowledge of finance administration practices and processes
  • Knowledge of rota/shift management systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jesmond Health Partnership

Address

The Surgery

200 Osborne Road

Newcastle Upon Tyne

NE2 3LD


Employer's website

https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)

Employer details

Employer name

Jesmond Health Partnership

Address

The Surgery

200 Osborne Road

Newcastle Upon Tyne

NE2 3LD


Employer's website

https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Business Support Manager

Sharon Young

sharon.young43@nhs.net

01912814777

Details

Date posted

27 June 2024

Pay scheme

Other

Salary

£25,147 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2301-24-0009

Job locations

The Surgery

200 Osborne Road

Newcastle Upon Tyne

NE2 3LD


Supporting documents

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