Compliance Manager

Job description

Job responsibilities

HR

HR functions for all employed staff, including recruitment, employment checks, performance management, retirement, leave entitlement, appraisals etc.

Issuing of offer letters and contracts for staff under the direction of the Business Manager

Ensure HR records are maintained for all staff, including DBS checks, contracts, absenteeism and training records

Implement mandatory and personal development training

Implement induction training for new staff

Arrange and conduct where appropriate appraisals for all admin and clinical staff

Support and mentor staff, both as individuals and as team members

Keep abreast of changes in employment legislation

Maintain up-to-date HR documentation (including job descriptions, employment contracts, DBS checks and employment policies)

Ensure Teamnet staff records including HR Checks, immunisations and staff training are up to date

Organisational

Maintain Clarity Teamnet with agreed process (complaints, significant events etc).

Manage the complaints process

Manage the significant event process

Management of Non-Clinical CAS Alerts

Ensure clinical CAS alerts are processed in a timely manner

Liaise with the PPG in conjunction with the Operations Manager

Management of NHS.uk, Google reviews and any other review platform.

Organise staff and patient surveys and review GPPS results

Ensure all mandatory declarations are completed and submitted on time (eDEC, annual complaints return, NWRS, etc)

Manage and process communications from NHSE, the ICB and other stakeholders.

Production of best practice admin audits

CQC

Ensure compliance with all aspects of CQC

Liaise with team members ensuring departmental responsibilities with regards to CQC are completed (prescribing, IPC, etc).

Ensure CQC searches are run regularly and acted on.

Keep up to date with CQC assessment criteria and any other regulatory requirements

Person Specification

Qualifications

Essential

• Good standard of education and English language, written and verbal.

Experience

Essential

• Experience of dealing with compliance and mandatory regulations
• Experience of dealing with CQC regulations and standards
• Experience and knowledge of HR functions

Desirable

• Experience of working in general practice, NHS or healthcare setting
• Experience of using Teamnet or an employee intranet/database

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prince of Wales Medical Centre

Address

52 Prince Of Wales Road

London

NW5 3LN

Employer's website

https://www.princeofwalesgrouppractice.nhs.uk/ (Opens in a new tab)