Job responsibilities
The Practice Business Manager will provide strategic, operational and financial leadership to Poplars Medical Centre, ensuring the delivery of safe, effective, high-quality and financially sustainable primary care services. The post-holder will lead on business development, workforce planning, governance, compliance and transformation in line with current NHS England, Integrated Care Board (ICB), Primary Care Network (PCN) and Care Quality Commission (CQC) requirements.
Working closely with the Partners, Practice Operations Manager and PCN colleagues, the role will support continuous improvement, digital transformation and the implementation of national and local NHS priorities, including population health management, access improvement and workforce resilience.
Job Responsibilities
1. Strategic Leadership and Transformation
- Lead the development and delivery of the practices strategic and business plans, aligned to NHS England, ICB, PCN and local commissioning priorities.
- Maintain awareness of national policy, contractual changes and best practice within primary care.
- Support service redesign, digital innovation and new models of care, including enhanced access, multidisciplinary working and population health initiatives.
- Identify risks and opportunities, proposing innovative solutions to improve efficiency, quality and sustainability.
2. Patient Services, Quality and Governance
- Lead continuous improvement of patient services, ensuring care is patient-centred, equitable and accessible.
- Act as the Practice lead for Clinical Governance, Quality Improvement and Risk Management.
- Oversee significant event analysis, complaints management and learning from incidents in line with NHS and CQC expectations.
- Coordinate and support clinical and organisational audits, quality improvement projects and compliance with national frameworks.
- Monitor patient experience, access and satisfaction, ensuring timely and effective responses to feedback.
3. Regulatory Compliance and CQC
- Act as the Registered Manager for regulated CQC activities.
- Lead preparation for and facilitation of CQC inspections and other external assurance processes.
- Ensure policies, procedures and evidence demonstrate ongoing compliance with the CQCs Key Lines of Enquiry.
- Maintain and regularly review the Business Continuity and Emergency Preparedness Plans.
4. Financial Management and Sustainability
- Provide strategic financial leadership, ensuring robust financial planning, budgeting and forecasting.
- Oversee practice accounts, payroll, NHS Pension Scheme compliance and financial reporting.
- Maximise practice income through effective contract management, performance monitoring and optimisation of enhanced services and incentive schemes.
- Ensure timely submission and reconciliation of claims and payments.
- Monitor income and expenditure, providing regular, clear financial reports to the Partners.
- Support decision-making through high-quality financial analysis and risk assessment.
5. Workforce and People Management
- Lead on workforce planning, recruitment, retention and succession planning.
- Ensure compliance with employment legislation, NHS terms and conditions and best practice HR standards.
- Oversee staff induction, appraisal, performance management, training and development.
- Promote staff wellbeing, engagement and a positive organisational culture.
- Manage disciplinary, grievance and capability processes in line with policy and legislation.
- Ensure professional registration and mandatory training compliance for all relevant staff groups.
6. Premises, Estates and Health & Safety
- Act as the Practice lead for Health & Safety, Fire Safety and Estates management.
- Ensure compliance with statutory requirements, risk assessments and incident reporting.
- Oversee maintenance of premises, equipment and security arrangements.
- Manage contracts with external suppliers and contractors, ensuring value for money and compliance.
- Oversee procurement and stock control of clinical and non-clinical supplies.
7. Digital, Information Governance and IT
- Lead on digital transformation and optimisation of clinical and business systems.
- Act as the Practice Information Governance Lead, ensuring compliance with UK GDPR, Data Protection Act and NHS Data Security and Protection Toolkit.
- Ensure robust data quality, cybersecurity awareness and information governance practices.
- Support staff training and effective use of IT systems.
- Oversee telephony and communication systems to ensure reliable, accessible services.
8. Communication, Partnerships and Representation
- Develop and maintain effective internal communication structures, including chairing and supporting management and partnership meetings.
- Represent the practice at PCN, ICB and wider system meetings.
- Lead engagement with neighbourhood teams, PCN initiatives and collaborative working.
- Ensure effective communication with patients, stakeholders and partner organisations.
