Medical Administrator

Job description

Job responsibilities

To greet patients in a friendly and courteous manner at all times.

To answer telephone calls in a polite and professional manner.

To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system

To ensure that surgeries and clinics run on time, making sure that the doctors and other clinicians are aware of their schedules.

To take prescription orders over the phone assisting patients with queries over new medication, drug names and generic products.

Answering patient queries regarding various Practice policies and initiatives.

To open the post, and distribute accordingly.

To arrange new patient registrations, explaining the surgery policies.

To listen to patient complaints, making sure that they are addressed and dealt with appropriately.

To book outpatient appointments using the choose and book system

To retrieve patients medical records for various clinics and surgeries.

To file patients records in the correct manner.

To check and update patients addresses, telephone numbers etc, on both manual and computerised records.

To scan all hospital correspondence accurately.

To create new patients medical records.

Culling & tagging of all new medical records

Path Links daily management of pathology results system.

To provide secretarial cover in the absence of the practice secretary.

Monitor and action all patients DNAs according to Practice policy.

Note summarising -entering patient histories from new medical records

Entering relevant information from Out of Hours doctor reports onto clinical system

Maintain and update patient priority lists.

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays.

Chaperone GP if required.

To ensure that the surgery in which you are working is left secure after use at all times during your work hours and ensuring Practice premises and perimeters are left secure at the end of the day.

Shared responsibility for reception, waiting rooms and consultation rooms upkeep and tidiness including leaflets and posters

To ensure that strict confidentiality protocols are adhered to.

Attending and contributing to practice meetings.

To attend training sessions on behalf of the practice as required.

To comply with health & safety procedures and report any areas of concern to the Practice Manager.

Opening and securing of premises when required

To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.

Person Specification

Experience

Essential

• Excellent verbal and written communicator, confidentiality, computer literacy, good telephone skills, flexible approach to work,
• holiday cover, show sensitivity, tact and diplomacy.

Desirable

• Experience of working in an environment with direct contact with the public. Secretarial typing skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Poplars Medical Practice

Address

202 Partington Lane

Swinton

Salford

Greater Manchester

M27 0NA

Employer's website

https://www.thepoplarsmedicalcentre.co.uk/ (Opens in a new tab)