Job summary
We are currently recruiting for General Medical Administrators to join our growing and enthusiastic team of administrators here at Ashfields Primary Care Centre in Sandbach. This is a dual role, where your working hours are split between working within the Summarising and Medical Secretary Team.
The hours for this role are:
30 hours:
Monday: Off
Tuesday: 09:00-15:30
Wednesday: 09:00-15:30
Thursday: 08:00-18:00
Friday: 08:00-17:00
Main duties of the job
You will support the larger administrative team in delivering excellent care to our 28500 patient base. This General Medical Administrator role will cover the Summariser and Medical Secretary Team.
Within the Summarising team your main duties will include summarising and coding relevant information from patients clinical records into the Practice Computer system (EMIS). This role requires high attention to detail and computer skills. The role will also include digitalising any paper patient notes as we move to a completely digital system.
As part of the secretarial team your main duties will include typing and sending referral letters to secondary care and community services, assisting with the coordination of insurance reports, PIP forms, DVLA forms and Firearms certificates, and liaising with secondary care with regards to patient referrals and appointments.
One of these roles also includes 4 hours of Social Prescribing, where you will receive specialty training in dealing with non-medical issues affecting patients. You will be available to speak to and offer advice and signpost to other organisations.
About us
Ashfields is a large GP Practice based in Sandbach looking after around 28500 patients. We have a cohesive Clinical and Administrative team to be able to provide a versatile and accessible service for all.
We are a progressive teaching practice and are highly involved in our local Primary Care Network. We encourage training and development, we strive to provide excellent patient care, and are happy to achieve high patient satisfaction scores.
Job description
Job responsibilities
The following are core responsibilities of a General Medical Administrator covering the Summariser and Medical Secretary role, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels.
- Cull and sort patient paper Health
Record and letters in preparation for summarising
- Scan and code relevant documents to
Electronic Health Record
- Producing an accurate summary of the
patients medical history in an efficient and timely manner
- Ensure that all patient information
is accurately input to the practice clinical system and clearly amend any
inaccuracies in accordance with Good Records Guidance
- Monitor the progress of summarising
against practice targets
- Filing and retrieving paperwork as
required
- Monitoring receipt of notes to the
computer workflow system
- Code workflow documents received
either electronically or by mail when needed to cover the any absence of the
Medical Records Data Administrator to keep their work up to date.
- Code patient records accurately and
liaise with the Management team and clinical staff in maximising QOF/PCN
targets.
- Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
- Carry
out system searches as requested
- Support
all clinical staff with general tasks as requested
- Deal with insurance and medical reports within specified
guidelines, and liaising with outside organisations and patients appropriately.
- Communicate verbally with patients, other agencies, other
members of the Primary and Secondary Healthcare Teams, and practice staff,
receiving and relaying messages in a courteous and efficient manner, deciding
upon the appropriate course of action.
- Maintain up to date skills and knowledge, and an awareness of
patient-led service issues.
- Plan and prioritise office workload, take appropriate steps to
manage incoming and outgoing requests according to agreed timescales and
deadlines.
- Listening to dictated referrals and completing medical referral
letters on behalf of clinicians.
Job description
Job responsibilities
The following are core responsibilities of a General Medical Administrator covering the Summariser and Medical Secretary role, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels.
- Cull and sort patient paper Health
Record and letters in preparation for summarising
- Scan and code relevant documents to
Electronic Health Record
- Producing an accurate summary of the
patients medical history in an efficient and timely manner
- Ensure that all patient information
is accurately input to the practice clinical system and clearly amend any
inaccuracies in accordance with Good Records Guidance
- Monitor the progress of summarising
against practice targets
- Filing and retrieving paperwork as
required
- Monitoring receipt of notes to the
computer workflow system
- Code workflow documents received
either electronically or by mail when needed to cover the any absence of the
Medical Records Data Administrator to keep their work up to date.
- Code patient records accurately and
liaise with the Management team and clinical staff in maximising QOF/PCN
targets.
- Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
- Carry
out system searches as requested
- Support
all clinical staff with general tasks as requested
- Deal with insurance and medical reports within specified
guidelines, and liaising with outside organisations and patients appropriately.
- Communicate verbally with patients, other agencies, other
members of the Primary and Secondary Healthcare Teams, and practice staff,
receiving and relaying messages in a courteous and efficient manner, deciding
upon the appropriate course of action.
- Maintain up to date skills and knowledge, and an awareness of
patient-led service issues.
- Plan and prioritise office workload, take appropriate steps to
manage incoming and outgoing requests according to agreed timescales and
deadlines.
- Listening to dictated referrals and completing medical referral
letters on behalf of clinicians.
Person Specification
Experience
Essential
- Experience of working with the General Public
- Experience of administrative duties
Desirable
- Experience of working within a healthcare setting
Qualifications
Essential
- Educated to GCSE level or Equivalent
- GCSE Mathematics and English grade C or above (or equivalent)
Desirable
- AMSPAR Receptionists Qualification
Skills
Essential
- Excellent communication skills both written and oral
- Strong IT skills - you must be confident in using word, outlook and excel and be able to learn new software
- Ability to work as part of a team and autonomously
- Ability to follow policy and procedure
- Problem solving and is able to use initiative
Desirable
Person Specification
Experience
Essential
- Experience of working with the General Public
- Experience of administrative duties
Desirable
- Experience of working within a healthcare setting
Qualifications
Essential
- Educated to GCSE level or Equivalent
- GCSE Mathematics and English grade C or above (or equivalent)
Desirable
- AMSPAR Receptionists Qualification
Skills
Essential
- Excellent communication skills both written and oral
- Strong IT skills - you must be confident in using word, outlook and excel and be able to learn new software
- Ability to work as part of a team and autonomously
- Ability to follow policy and procedure
- Problem solving and is able to use initiative
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
