Medical Receptionist

Job description

Job responsibilities

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required, providing administrative secretarial support. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Action incoming emails when necessary

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Administrative support provision for information requests i.e. SAR, insurance / solicitors letters and DVLA forms

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

• - Educated to GCSE level or equivalent

Desirable

• - AMSPAR Qualification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Experience

Essential

• - Experience of working with the general public
• - Experience of administrative duties

Desirable

• - Experience of working in a healthcare setting
• - Experience of EMIS user skills
• - Experience of using Docman

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashfields Primary Care Centre

Address

Middlewich Road

Sandbach

Cheshire

CW11 1EQ

Employer's website

https://www.sandbachgps.nhs.uk/ (Opens in a new tab)