MEDICAL RECEPTIONIST/ADMINISTRATOR

Job description

Job responsibilities

Ensuring confidentiality

Receiving and directing patients

Reception duties

Running appointment system, surgeries and clinics

Taking messages and details of visit requests

Dealing with patient queries e.g. test results

Register new patients following practice policy

Removal of patient records

Manage document management and online consultations

Monitor practice email daily

Accept and log deliveries

Follow daily reception rota

Generate repeat prescriptions

Familiar with EPS and online requests

Scanning of letters and patient correspondence

Use of computer as directed

Use of software packages e.g: Microsoft Word, Excel and PowerPoint

Liaise with hospitals; arrange ambulance transport for patients, scans or outpatients appointments

Open post and distribute> Leave private and confidential marked post in PM tray

Attend meetings

Attend courses as and when required by the Practice

Checking and maintain stocks of forms and stationary

Maintenance of beverages/washing up and general tidiness of the premises

Evening staff to ensure practice is fully vacated and all end of days checks carried out

Receiving and checking deadlines to meet practice targets

Photocopying, scanning and filing

Prepare and participate in CQC inspection in conjunction with other delegated practice staff

Admin duties including secretarial support including typing as and when required

Support admin team and practice manager

Ad hoc duties as and when required by the Practice

Person Specification

Qualifications

Essential

• Education to GCSE standard or Equivalent

Experience

Essential

• Reception or customer service experience Booking/Appointment management Administration and clerical experience Multiple clinic management Working in a busy, high pressure environment A proven track record of time management Good interpersonal skills at all levels Working in a team environment

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

Employer's website

https://wmp-gp.co.uk/ (Opens in a new tab)