Job summary
This is an exciting opportunity to join The E4 Primary Care Network Ltd.
You will be an integral part our team, working alongside our Clinical Director, PCN Manager and PCN Service Delivery Manager to provide efficient and proactive support to the developing services that we work with our practices to provide.
We are seeking a motivated and hard working individual to fulfuil the role of Network Coordinator who will have a key role in supporting delivery of the new Network Contract DES Service specifications, Supplementary Network Services, Impact and Investment Fund and the Enhanced Access Services.
Main duties of the job
The
role will be GP and other health and social care professionals facing, with the
core responsibility being excellent patient care and outcomes. The coordinator will be a
key point of contact within the E4 PCN and will be responsible for ensuring
effective communication, information sharing and coordination of care between
services, all groups of staff, patients and PCN practices.
The Co-ordinator
will be responsible
for ensuring that patients across the E4 PCN are identified as
appropriate, providing a single-point of access for staff & service users,
actively managing patients care delivery.
This will require liaison with stakeholders and management of a central
search systems.
The
Care Coordinator will work with the core PCN team to prepare for meetings
clarifying and recording actions agreed at meetings and ensuring the up-dates
on actions agreed are communicated to the team and accurately recorded and
followed up on clinical systems. This will include the monitoring and handling
of sensitive and complex personal information and data compliant with
information governance
About us
Our PCN has a population of around 53,000 people in Chingford, London.
The Primary Care Network includes Chingford Medical Centre, Churchill Medical Practice, The Old Church Surgery, The Ridgeway Surgery and Handsworth Medical Practice. The practices have a very strong relationship with one another.
We have an interesting and diverse population, ranging from the young to the elderly. We also support over 300 residents who are living in local Care Homes.
This role would involve working across with all practices and as part of our new and developing Enhanced Access Service.
Job description
Job responsibilities
Job
responsibilities
Proactive management of PCN service deliverables.
Facilitate and ensure the effective delivery of the SNS and DES
contracts monitoring progress and reporting outcomes, contributing to the KPIs
within appropriate time frames
2.
Explain the management of the Network IIF and SNS to clinical
staff, liaising between services and the practices.
3.
Work
closely with all relevant care agencies (primary care, secondary care,
community services, Mental Health, Social Services, Ambulance Service,
Voluntary services and other relevant service providers) to ensure a coordination
of services.
4.
Maintain accurate records and statistical returns as required by
the CCG, including providing patient-related information for entering into
Clinical Reporting Systems, within the required time frame.
5.
Timely process of referrals from the Enhanced Access Services to
onward providers of care such as Secondary and Community care providers.
6.
Ensure that appropriate coding is recorded into patient records.
7.
Collect data on patients/carers for recognised outcome measure and
document for service interpretation. Ensure all patient notes are updated to
reflect any changes, including details on plans
8.
Managing operational meeting processes, identifying areas for
discussion and working closely with clinicians and practice managers to define
and lead the meetings. Organise and attend relevant meetings when required.
9.
Ensure that meeting actions are recorded, disseminated and
followed up in a timely way; ensure relevant practitioners are aware of meeting
decisions and actions / outcomes, and chase for action resolution and update.
10. Network and
develop strong relationships with all levels of the NHSs key local players
including the CCG, GPs and other primary care contractors, Social Services,
Mental Health Trusts, Community Trusts, and other providers including the
voluntary sector
11. Be a
contact point for GPs / practices and establish systems and processes which
will ensure a timely and appropriate response to queries from clinicians and
other stakeholders
12. Reviewing
appointment books to ensure that accuracy is applied and maintained at all
times.
Other
duties
- Work
within the policies of the scheme and Practices.
- Promote
client involvement in the management of the service.
- Participate
in regular appraisals
- Attend
training and development activities as identified and participate in meetings
as required.
- Maintain
administration systems and workspace used in a clean and tidy condition.
- Maintain
a good working knowledge of Health and Safety and Information Governance procedures
and fire precautions, and operate the correct procedures and participate in
policy development and data collection where appropriate.
- Work
flexibly to meet the needs of patients and be able to adapt to change
- To
undertake any other duties appropriate to the grade and purpose of the job that is required from the PCN.
- Complete all mandatory training within specified requirement and time frame.
Patient
Services
- To provide
services to patients via clinics in the PCN, domiciliary visits and in
residential and nursing homes, and to deliver care plans that improve the
quality of patient care.
- To help plan,
develop and support the introduction of new working processes within the PCN to
optimise the patient uptake.
Communication
- The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members.
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Job description
Job responsibilities
Job
responsibilities
Proactive management of PCN service deliverables.
Facilitate and ensure the effective delivery of the SNS and DES
contracts monitoring progress and reporting outcomes, contributing to the KPIs
within appropriate time frames
2.
Explain the management of the Network IIF and SNS to clinical
staff, liaising between services and the practices.
3.
Work
closely with all relevant care agencies (primary care, secondary care,
community services, Mental Health, Social Services, Ambulance Service,
Voluntary services and other relevant service providers) to ensure a coordination
of services.
4.
Maintain accurate records and statistical returns as required by
the CCG, including providing patient-related information for entering into
Clinical Reporting Systems, within the required time frame.
5.
Timely process of referrals from the Enhanced Access Services to
onward providers of care such as Secondary and Community care providers.
6.
Ensure that appropriate coding is recorded into patient records.
7.
Collect data on patients/carers for recognised outcome measure and
document for service interpretation. Ensure all patient notes are updated to
reflect any changes, including details on plans
8.
Managing operational meeting processes, identifying areas for
discussion and working closely with clinicians and practice managers to define
and lead the meetings. Organise and attend relevant meetings when required.
9.
Ensure that meeting actions are recorded, disseminated and
followed up in a timely way; ensure relevant practitioners are aware of meeting
decisions and actions / outcomes, and chase for action resolution and update.
10. Network and
develop strong relationships with all levels of the NHSs key local players
including the CCG, GPs and other primary care contractors, Social Services,
Mental Health Trusts, Community Trusts, and other providers including the
voluntary sector
11. Be a
contact point for GPs / practices and establish systems and processes which
will ensure a timely and appropriate response to queries from clinicians and
other stakeholders
12. Reviewing
appointment books to ensure that accuracy is applied and maintained at all
times.
Other
duties
- Work
within the policies of the scheme and Practices.
- Promote
client involvement in the management of the service.
- Participate
in regular appraisals
- Attend
training and development activities as identified and participate in meetings
as required.
- Maintain
administration systems and workspace used in a clean and tidy condition.
- Maintain
a good working knowledge of Health and Safety and Information Governance procedures
and fire precautions, and operate the correct procedures and participate in
policy development and data collection where appropriate.
- Work
flexibly to meet the needs of patients and be able to adapt to change
- To
undertake any other duties appropriate to the grade and purpose of the job that is required from the PCN.
- Complete all mandatory training within specified requirement and time frame.
Patient
Services
- To provide
services to patients via clinics in the PCN, domiciliary visits and in
residential and nursing homes, and to deliver care plans that improve the
quality of patient care.
- To help plan,
develop and support the introduction of new working processes within the PCN to
optimise the patient uptake.
Communication
- The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members.
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
- Qualified to NVQ Level 3 or above
- Evidence of consistent pattern of learning from education, training and experience
Desirable
- Relevant degree or equivalent level of training and experience
- Qualification in health or social care allied profession
Experience
Essential
- Working within a healthcare environment
- Experience of working with patients
Desirable
- Experience of working in primary care
Skills & Knowledge
Essential
- Proven ability to recognise and manage risk
- Understanding of basic health and social care terminology
- Good interpersonal skills
- Ability to communicate confidently with staff of all seniority levels
- Ability to work well across teams
- Good time management and prioritisations skills, ability to work to strict deadlines
- Ability to work on own initiative without direct supervision, understanding where clinical input is needed
- IT skills and experience in the use of Microsoft Excel
- Coordination of services from a variety of organisations
- Communication and relationship building
- Experience of developing relationships with a wide variety of people
- Familiarity with IT systems such a EMIS and SystmOne.
- Highly reliable
- An understanding of the importance of confidentiality
- Ability to take responsibility for own actions
Desirable
- Experience of health and social care assessments
- Demonstrated successful outcomes delivery within determined timeframes
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
- Qualified to NVQ Level 3 or above
- Evidence of consistent pattern of learning from education, training and experience
Desirable
- Relevant degree or equivalent level of training and experience
- Qualification in health or social care allied profession
Experience
Essential
- Working within a healthcare environment
- Experience of working with patients
Desirable
- Experience of working in primary care
Skills & Knowledge
Essential
- Proven ability to recognise and manage risk
- Understanding of basic health and social care terminology
- Good interpersonal skills
- Ability to communicate confidently with staff of all seniority levels
- Ability to work well across teams
- Good time management and prioritisations skills, ability to work to strict deadlines
- Ability to work on own initiative without direct supervision, understanding where clinical input is needed
- IT skills and experience in the use of Microsoft Excel
- Coordination of services from a variety of organisations
- Communication and relationship building
- Experience of developing relationships with a wide variety of people
- Familiarity with IT systems such a EMIS and SystmOne.
- Highly reliable
- An understanding of the importance of confidentiality
- Ability to take responsibility for own actions
Desirable
- Experience of health and social care assessments
- Demonstrated successful outcomes delivery within determined timeframes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.