Prescription Clerk

Job description

Job responsibilities

- Provide a responsive repeat prescription service ensure all prescription requests are processed within a 72 hour time frame.

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- To add medication from Discharge Summaries, Clinical letters and Hospital prescriptions, and ensure GPs are aware of such letters and check and amend before signing.

- Generate request for medication on behalf of patients for non-repeat items.

- Delivering the technical aspects prescription preparation to ensure the safe prescribing of medicines.

- Delivering an efficient prescription service and ensuring service targets are met.

- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.

- Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.

- Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face to face and maintain precise records of the communications.

- Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.

- Respond to all relative correspondence as appropriate, and ensure a response is produced in a timely manner, and is recorded in the Patient record.

- Ensure you are keeping Patient Information updated and that Patient information is secure/kept confidential at all times.

- Maintain accurate Patient records promptly and quickly entering data in accordance with reporting requirements.

- Keep up to date with the Practices formulary and the Local National restricted drugs list.

- Bring any queries to the attention of the relevant doctor or clinical pharmacist, to include under and over usage.

- Issue nursing supplies eg. Dressings, catheters if advised by a suitably trained nurse.

- On the doctors or clinical pharmacists instruction, inactivate drugs that have never been issued or not been issued for a specified period of time.

- Liaise with external Pharmacy services and patients as necessary to resolve queries.

- Build good working relationships with local Pharmacies to help enable our prescription service.

- Check emails regularly and deal with them appropriately.

- Create tasks and assist clinical team in managing document workflow relating to prescriptions.

- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.

- Escalate any problems to your line manager that you need support with.

- Provide cover for members of the Prescription team during periods of sickness and annual leave.

- Undertake training as requested to support safe and effective services for the Practice.

- Carry out any other duties as may reasonably be requested by the GPs/Practice Manager/Line Manager.

Person Specification

Qualifications

Essential

• -Reliable, trustworthy and conscientious
• -Polite and good mannered.
• -Smart and well presented appearance
• -Enthusiastic and a self starter.
• -Excellent attention to detail
• -Excellent customer service skills
• -Excellent verbal and written communication skills.
• -Problem solving skills
• -Ability to work without direct supervision.
• -Ability to manage time and workload.
• -Manage multiple tasks and conflicting demands.
• -Ability to work under pressure and maintain a professional/effective approach.
• -Ability to work as part of an integrated multi-skilled team
• -Ability to concentrate for prolonged periods of time.
• -Ability to deal with matters in a confidential manner.
• -Willingness to work additional hours to cover the holiday/sick leave of other staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Green Valleys Health

Address

Leap Valley Medical Centre

Beaufort Road

Downend

Bristol

BS16 6UG

Employer's website

https://www.greenvalleyshealth.nhs.uk/ (Opens in a new tab)