Medical Receptionist

Job description

Job responsibilities

The following are the key responsibilities of the Medical Receptionist. There may be on occasion a requirement to carry out other tasks but this will be dependent upon factors such as capability, workload and staffing levels:

Answer incoming calls and effectively deal with the callers request

Manage all requests for appointments for the doctors, nurses and other health professionals

Signpost patients to the correct service

Initiate contact with, and respond to, requests from patients, team members and external agencies

Read code data, when appropriate; e.g. when a test result has been communicated to a patient

Input data into the patients healthcare records as necessary

Process temporary or permanent registrations, as required, and in accordance with practice protocol

Support health promotion and assist in ensuring the promotional material, on allocated notice boards, is current

Provide support in the management of repeat prescriptions, ensuring they are processed accurately and within the agreed timeframe

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Provide support to all clinical staff with general requests

Ensure that tasks and queries are actioned, within a reasonable timeframe

Monitor and maintain the reception area

Adhere to the opening and closing procedures, in accordance with practice protocol

Attend essential practice meetings (even when they occur at a time when the employee is not working)

Person Specification

Qualifications

Desirable

• Medical receptionist experience
• NVQ level 2 in health & social care or equivalent

Experience

Essential

• working with the general public

Desirable

• experience of working in a GP practice
• experience of working in a health care setting

Knowledge & skills

Essential

• Clear, polite telephone manner
• Excellent, professional interpersonal skills
• Excellent organisation and time management skills
• Strong IT skills and a competent user of Microsoft Office and Outlook
• Excellent attention to detail and a commitment to producing high quality work
• Ability to use own judgement and resourcefulness
• Ability to work under pressure whilst maintaining a high level of accuracy
• Ability to work as part of a team and autonomously
• Is polite, confident and calm
• Is flexible, self-motivated and a good motivator of others
• Possesses a high level of integrity and loyalty
• Flexible and willing to cover annual and sick leave
• Disclosure and Barring Service (DBS) check
• Displays professional behaviour at all times and an appropriate personal appearance
• Is committed to patient care
• To complete all mandatory training implemented by the practice
• Actively participate in annual performance reviews

Desirable

• Knowledge of clinical software packages; e.g. EMIS, Docman10, AccuRx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gade Surgery

Address

Gade House

99b Uxbridge Road

Rickmansworth

Herts

WD3 7DJ

Employer's website

https://www.gadesurgery.co.uk/ (Opens in a new tab)