Bridgeside Surgery

Medical Secretary

The closing date is 31 July 2025

Job summary

We are looking for an enthusiastic and self-motivated Medical Secretary to join our friendly practice team. The candidate would have experience of using Emis (clinical System), good sound knowledge of medical terminology and have worked as a Medical Secretary within the NHS. The Candidate must be accurate, have good communication skills, be a team player and also be able to work flexibly in the absence of colleagues. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Salary it will be based on experience.

Main duties of the job

Key Responsibilities -

To provide an efficient copy typing and word processing service for GP's and Health Professionals as required. This includes the typing of letters, reports, patient referrals and notifications in an accurate and timely manner.
To make appointments and bookings as required using the E-Referral service pathway
To Maintain the Emis /Docman tasks in an accurate and secure manner
To check and ensure all two week wait referrals have been received by hospitals/third parties.
To provide covers for members of the secretarial team during periods of sickness and annual leave
To received and dispatch mail
To consult the internal communication portal on a daily basis
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with referral queries.
Confident audio typist

About us

Located in the Hailsham area, our GP practice is dedicated to providing high-quality healthcare services to our community. We currently care for 6,700 patients, offering a wide range of medical services tailored to meet the needs of individuals and families. Our team of experienced healthcare professionals is committed to delivering compassionate, patient-centered care in a welcoming environment.

We offer routine consultations, preventive care, chronic disease management, and a variety of other healthcare services. Our practice continually strives to improve and expand our services to better serve the diverse need of our patient population

Date posted

17 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2263-25-0002

Job locations

1 Western Road

Hailsham

East Sussex

BN27 3DG

Job description

Job responsibilities

Main purpose of job:

To provide efficient and confidential secretarial and administrative support to the GPs and clinical team, including handling referrals, typing correspondence, liaising with patients and external organisation, audio typing, and ensuring timely and accurate documentation

Responsible to:

This is an essential role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice clinical team. Providing a full secretarial service for all GPs and health professionals as required. This mainly includes sending referrals via eRS and email, using Ardens templates and formatting letters, reports, and any other correspondence in an accurate and timely manner. Dealing with hospital, clinical, patient and practice queries via phone and email regarding hospital appointments, correspondence and treatments. Following up GPs tasks requests for information. Managing advice & guidance provided.. Providing template letters/forms for use by the practice, as required. Maintaining the computer-based clinic system in an accurate and secure manner. Assisting with the gathering of statistics and information, when required. Maintaining an accurate referrals database.

Main tasks of job:

1) Provide secretarial support to GPs and healthcare professionals, including audio and copy typing of medical letters, reports, referrals, and correspondence.

2) Process e-Referrals (ERS) and paper referrals, ensuring all necessary information is included and deadlines are met.

3) Manage GP task lists and workflow task list related to referrals and patient letters Act as a point of contact for hospitals and other healthcare providers regarding referrals and patient care coordination.

4) Handle patient queries regarding referrals or letters with professionalism and sensitivity.

5) Maintain patient confidentiality and adhere to data protection regulations at all times.

6) Monitor and manage Emis Referral tasks/Docman Referral tasks/Accumail /Referral Email

7) Support the admin team with general office duties, including scanning, coding and document management.

8) Participate in meetings and training sessions as required by the practice.

9) Ensure all work is completed in a timely and accurate manner to support patient care.

10) To check and ensure all two week wait referrals have been received by hospitals/third parties.

11) To received and dispatch mail

12) To check and ensure all 2 weeks wait referrals have been received by hospitals/3rd parties.

13) To provide covers for members of the secretarial team during periods of sickness and annual leave.