Job summary
Patient Care Navigator - Make a real difference every day!
Join our friendly GP practice team as a Patient Care Navigator, where you will play a vital role in supporting patients through their healthcare journey. You will be the first point of contact, actively signposting patients to the right services and resources both within and beyond the practice. From coordinating appointments to guiding patients to local support, you will ensure everyone gets the care they need quickly and confidently. If you are a great communicator, love helping people, and thrive in a busy, rewarding environment this is the role for you!
Main duties of the job
Main Duties of a Patient Care Navigator:
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Actively signpost patients to appropriate services and community resources to ensure they receive the right care.
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Handle general administrative tasks to support the smooth running of the GP practice.
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Process prescription requests accurately and efficiently.
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Answer telephone calls promptly, managing appointment bookings and patient enquiries with a friendly, helpful approach.
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About us
About Our Practice
We are a well-established GP practice in Newark, serving around 12,600 patients with care and dedication. Our unique, friendly team is committed not only to delivering high-quality, compassionate care to our patients but also to fostering a supportive and positive environment for all our staff. We believe that prioritizing the wellbeing of both patients and our team creates the best foundation for outstanding healthcare.
Job description
Job responsibilities
Key Responsibilities:
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Actively signpost patients to appropriate NHS and community services to ensure timely and effective care.
-
Handle general administrative duties to support daily practice operations.
-
Process prescription requests accurately and in line with practice protocols.
-
Answer telephone calls promptly and professionally, managing appointment bookings and patient enquiries.
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Provide clear, compassionate information and support to patients to help them make informed healthcare decisions.
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Work collaboratively with clinical and administrative staff to ensure seamless patient care.
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Maintain patient confidentiality and adhere to GDPR and practice policies.
Job description
Job responsibilities
Key Responsibilities:
-
Actively signpost patients to appropriate NHS and community services to ensure timely and effective care.
-
Handle general administrative duties to support daily practice operations.
-
Process prescription requests accurately and in line with practice protocols.
-
Answer telephone calls promptly and professionally, managing appointment bookings and patient enquiries.
-
Provide clear, compassionate information and support to patients to help them make informed healthcare decisions.
-
Work collaboratively with clinical and administrative staff to ensure seamless patient care.
-
Maintain patient confidentiality and adhere to GDPR and practice policies.
Person Specification
Qualifications
Essential
- Basic Qualifications:
- Minimum of GCSEs (or equivalent) in English and Maths.
- Strong communication skills, both verbal and written.
- Basic IT literacy, including familiarity with Microsoft Office (Word, Excel) and ability to learn new software.
Desirable
- Desirable Qualifications and Skills:
- Previous experience working in a healthcare setting, such as a GP practice, hospital, or community health service.
- Knowledge of NHS services and local community health resources.
- Experience using electronic patient record systems (e.g., EMIS, SystmOne).
- Customer service qualifications or training.
Experience
Essential
- Essential Experience:
- Proven experience in a customer-facing role, ideally involving direct interaction with the public or patients.
- Experience managing phone calls, including appointment scheduling and handling enquiries.
- Basic administrative experience, such as data entry, filing, or managing records.
- Experience working in a fast-paced environment, managing multiple tasks efficiently.
- Familiarity with maintaining confidentiality and handling sensitive information.
- Experience providing clear, empathetic communication to support and guide people.
Person Specification
Qualifications
Essential
- Basic Qualifications:
- Minimum of GCSEs (or equivalent) in English and Maths.
- Strong communication skills, both verbal and written.
- Basic IT literacy, including familiarity with Microsoft Office (Word, Excel) and ability to learn new software.
Desirable
- Desirable Qualifications and Skills:
- Previous experience working in a healthcare setting, such as a GP practice, hospital, or community health service.
- Knowledge of NHS services and local community health resources.
- Experience using electronic patient record systems (e.g., EMIS, SystmOne).
- Customer service qualifications or training.
Experience
Essential
- Essential Experience:
- Proven experience in a customer-facing role, ideally involving direct interaction with the public or patients.
- Experience managing phone calls, including appointment scheduling and handling enquiries.
- Basic administrative experience, such as data entry, filing, or managing records.
- Experience working in a fast-paced environment, managing multiple tasks efficiently.
- Familiarity with maintaining confidentiality and handling sensitive information.
- Experience providing clear, empathetic communication to support and guide people.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
