Job summary
Job summary
Fountain Medical Centre is looking for a Patient Care Navigator who is motivated, hardworking, caring and with a good sense of humour to join our forward thinking practice team.
We are a large resilient and progressive practice based in the town of Newark on Trent, with a list size of 13000 patients and are active members of the Newark & Sherwood Primary Care Network.
Main duties of the job
The following are the core
responsibilities of the care navigator. There may be on occasion, a requirement
to carry out other tasks; this will be dependent upon factors such as workload
and staffing levels:
a.
Process telephone and face to face requests for appointments
following the Practice Active Signposting protocol.
b.
Answer incoming phone calls, transferring calls or dealing with the callers
request appropriately
c.
Signpost patients to the correct service
d.
Initiating contact with and responding to, requests from patients, team members
and external agencies
e.
Read code data on Systm1
f.
Photocopy documentation as required
g.
Data entry of new and temporary registrations and relevant patient information
as required
h.
Input data into the patients healthcare records as necessary
i.
Direct requests for information i.e. SAR, insurance / solicitors letters and
DVLA forms to the administrative team
j.
Manage all queries as necessary in an efficient manner
k.
Carry out system searches as requested
l.
Maintain a clean, tidy, effective working area at all times
m.
Monitor and maintain the reception area and notice boards
n.
Support all clinical staff with general tasks as requested
About us
Overview of your
organisation
Our practice team consists of 4 GP Partners, 3
salaried GP's, 1 Nurse Practitioner and 4 Practice Nurses and Phlebotomist.
We
have 7 patient care navigators, who are managed by our reception manager, a
medical secretary and four data entry administrators who provide support to the
practice team.
We are a supportive team who provide excellent care
to our 13000 patients.
Job description
Job responsibilities
The following are the core
responsibilities of the care navigator. There may be on occasion, a requirement
to carry out other tasks; this will be dependent upon factors such as workload
and staffing levels:
a.
Maintaining and monitoring the practice appointment system
b.
Process personal, telephone and face to face requests for appointments
following the Practice Active Signposting protocol.
c.
Answer incoming phone calls, transferring calls or dealing with the callers
request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests from patients, team members
and external agencies
f.
Read code data on Systm1
g.
Photocopy documentation as required
h.
Data entry of new and temporary registrations and relevant patient information
as required
i.
Input data into the patients healthcare records as necessary
j.
Direct requests for information i.e. SAR, insurance / solicitors letters and
DVLA forms to the administrative team
k.
Manage all queries as necessary in an efficient manner
l.
Carry out system searches as requested
m.
Maintain a clean, tidy, effective working area at all times
n.
Monitor and maintain the reception area and notice boards
o.
Support all clinical staff with general tasks as requested
Job description
Job responsibilities
The following are the core
responsibilities of the care navigator. There may be on occasion, a requirement
to carry out other tasks; this will be dependent upon factors such as workload
and staffing levels:
a.
Maintaining and monitoring the practice appointment system
b.
Process personal, telephone and face to face requests for appointments
following the Practice Active Signposting protocol.
c.
Answer incoming phone calls, transferring calls or dealing with the callers
request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests from patients, team members
and external agencies
f.
Read code data on Systm1
g.
Photocopy documentation as required
h.
Data entry of new and temporary registrations and relevant patient information
as required
i.
Input data into the patients healthcare records as necessary
j.
Direct requests for information i.e. SAR, insurance / solicitors letters and
DVLA forms to the administrative team
k.
Manage all queries as necessary in an efficient manner
l.
Carry out system searches as requested
m.
Maintain a clean, tidy, effective working area at all times
n.
Monitor and maintain the reception area and notice boards
o.
Support all clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
- Essential criteria
- Essential criteria Educated to GCSE level or equivalent.
Desirable
- Desirable criteria
- Desirable criteria GCSE Mathematics & English (C or above) IT skills.
Experience
Essential
- Essential criteria
- Essential criteria Good communicator, friendly approach with good IT knowledge and skills.
Desirable
- Desirable criteria
- Essential criteria Good communicator, friendly approach with good IT knowledge and skills. In house Active Signposting training will be provided to equip the successful candidate with the knowledge and skills required for the role
Person Specification
Qualifications
Essential
- Essential criteria
- Essential criteria Educated to GCSE level or equivalent.
Desirable
- Desirable criteria
- Desirable criteria GCSE Mathematics & English (C or above) IT skills.
Experience
Essential
- Essential criteria
- Essential criteria Good communicator, friendly approach with good IT knowledge and skills.
Desirable
- Desirable criteria
- Essential criteria Good communicator, friendly approach with good IT knowledge and skills. In house Active Signposting training will be provided to equip the successful candidate with the knowledge and skills required for the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
