The Palms Medical Centre

Receptionist

This job is now closed

Job summary

We are looking to recruit a part time receptionist to join our GP practice team. Applicants should have any type of receptionist experience with knowledge of EMIS. GP receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professionals in efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt and to support annual leave cover and absences when required.

Main duties of the job

To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person.

To process online consultation forms on to the system in order to be triaged by the clinician.

To receive and direct patients and visitors to the practice promptly and courteously.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.

To book appointments and contact patients when required.

To complete patient-related tasks in a timely manner.

To register new patients, and process information such as change of address.

To be responsible for the opening and closing of the practice.

About us

We are a practice with a list size of around 7,500 patients. The practice is located in Newbury Park. We use the clinical system EMIS. Our team consists of 2 GP partners, 2 salaried GPs, Practice Nurse, Healthcare Assistant and admin staff. Everyone within the team is very friendly and approachable, hard working, competent and experienced.

Date posted

02 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A2253-23-0001

Job locations

97-101 Netley Road

Newbury Park

Ilford

Essex

IG2 7NW

Job description

Job responsibilities

General Duties

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.

To answer telephones promptly ensuring that all in-coming lines are covered at all times.

To comply with the practice protocol for the printing of prescription requests and queries.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary.

To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.

To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.

To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.

To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.

To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

To liaise with the Reception Manager and/or Practice Manager when required and follow instructions from them when necessary.

To act as receptionist to a named GP or nursing team.

To undertake any other duties as deemed appropriate by the Practice.

Health & Safety

To follow the health and safety policies and procedures of the practice and any national and local guidance and regulations.

To actively identify and report any health and safety hazards to the Practice Manager.

Equality and diversity

To act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

To respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

To behave in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings, priorities and rights.