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Parkside Family Practice

Receptionist

The closing date is 29 May 2025

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Job summary

We are looking to recruit a new receptionist to join our team. The role is an extremely busy one and always interesting. No two days or patients are ever the same and dealing with the challenges this brings is very rewarding. You will be joining an established team of experienced receptionists who are always happy to help you learn your new role and settle in.

Main duties of the job

The main duties are dealing with any enquiries from our patients either face to face at the reception desk or on the telephone, including booking appointments for our clinical team, dealing with any post and keeping on top of the daily task list sent by the clinicians. You will also be dealing with repeat medication requests on our web site or the internal email system.

About us

We have 17,000 patients on our list and over 50 members of staff including GP's, Nurses, HAC's, Physician Associate, Paramedic, Physio, reception and administration. We are always patient focused and strive as a team to make this a friendly place to work.

We are based at two sites and all staff work across both these sites. We provide a uniform and five weeks annual leave and bank holidays.

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2252-25-0002

Job locations

224 Wokingham Road

Reading

RG6 1JS


Parkside Family Practice

6 Headley Road

Woodley

Reading

RG5 4JA


Job description

Job responsibilities

The role is varied and never boring, the main duties are dealing with our patients and helping them access the right clinician for them. You will be answering the phones and also dealing with the reception desk. You will be processing repeat medication requests and helping with the daily task list sent to reception by the clinical team. We have our web site where patients can ask questions and also an internal email system and you will be responding to items on these sent by patients for the reception team.

Job description

Job responsibilities

The role is varied and never boring, the main duties are dealing with our patients and helping them access the right clinician for them. You will be answering the phones and also dealing with the reception desk. You will be processing repeat medication requests and helping with the daily task list sent to reception by the clinical team. We have our web site where patients can ask questions and also an internal email system and you will be responding to items on these sent by patients for the reception team.

Person Specification

Qualifications

Essential

  • A good standard of education is desirable and any experience within customer facing roles is desirable but not essential.

Desirable

  • Any previous experience within General Practice would be desirable.
  • Having a basic knowledge of computers is desirable but you will be trained to use the systems in the surgery.
  • A willingness to be a team player at all times and be able to work under pressure and remain professional is essential to this role.
Person Specification

Qualifications

Essential

  • A good standard of education is desirable and any experience within customer facing roles is desirable but not essential.

Desirable

  • Any previous experience within General Practice would be desirable.
  • Having a basic knowledge of computers is desirable but you will be trained to use the systems in the surgery.
  • A willingness to be a team player at all times and be able to work under pressure and remain professional is essential to this role.

Employer details

Employer name

Parkside Family Practice

Address

224 Wokingham Road

Reading

RG6 1JS


Employer's website

https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Parkside Family Practice

Address

224 Wokingham Road

Reading

RG6 1JS


Employer's website

https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Administrator

Tina Hudson

tina.hudson1@nhs.net

01182371353

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2252-25-0002

Job locations

224 Wokingham Road

Reading

RG6 1JS


Parkside Family Practice

6 Headley Road

Woodley

Reading

RG5 4JA


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