Job responsibilities
PARKSIDE FAMILY PRACTICE
JOB
DESCRIPTION
Job Title: Receptionist/Telephonist
Accountable to: Reception Manager
Duties: Reception,
Appointments, Telephone
Site: Woodley and Wokingham road sites
To greet patients cheerfully and at all times maintain
a high practice image.
To answer telephone and deal with requests for
appointments and information as laid down in the practice guidelines clearing
the line for the use of others as quickly as possible.
To constantly be aware that callers may be stressed,
concerned or otherwise effected by their own condition or that of a dependant
or relative.
To take messages using the pads provided and ensuring
they are always completed in every respect. To relay messages to practice staff
via the EMIS web email message system or via NHS mail system.
All clinical messages are to be sent on a clinical
system Practice Note for audit trail purposes.
To provide support to the designated person
responsible for collating cover as required when colleagues may be absent for
reasons of sickness or holiday. (Reception Manager)
To ensure replacements are ordered when supplies of
forms/documents, used in reception or by GPs for the benefit of patients, are
low.
When opening the surgery to ensure that the waiting
room and consulting rooms are properly prepared.
To dispose of
confidential waste safely and securely at the end of each day. Adhering to GDPR
policy.
To record any monies in petty cash books, and adhering
to strict GDPR consent policy when handing over documents to patients.
To cheerfully carry out the daily tasks thus ensuring
a contribution to high morale in the practice team.
It is the duty of the Services Team Member who leaves
the premises last to ensure the practice is secure. All windows should be
tested to ensure they are latched and locked.
Press the enter key on all keyboards to ensure the last user has logged
off both EMIS Web and the Network, if not carry out a restart before switching
off the screen.
Other
duties
To provide support when other members of staff are
absent for reasons of sickness or holiday when requested.
To generally offer support to any member of the
practice who might need assistance.
To check new patients
and change of details forms are within the practice boundry.
Take all registration forms from patients and check
details before sending to Admin.
Photocopy relevant information for the purpose of
registering a patient or change of name.
To actively ask patients and to record data when it
becomes known; either by being asked verbally or via alerts on the EMIS Web system
i.e.
Phone numbers
Change of name
Change of address
Smoking status
It is the duty of each staff member to check alerts
for patients from the EMIS Web clinical system
To give test results as and when requested, providing the GP has recorded they have seen the result. If
the result is in but the GP has not written a comment then reception staff must
tell the patient that you are unable to interpret the result as you are not
clinical however the GP concerned will look at write a note for you to give the
patient. A PN can then be sent to the GP asking them to look at result for
comment.
SMART cards are issued to all reception staff and are
the property of the NHS. These cards are to be used at all times for keeping
records up to date via the spine
Do not let other use your smart card!
Daily stamp and take repeat medication request. Print
medication request and prepare for GP signature or EPS and File repeat
medication requests
All scripts are to be filled in alphabetical order. Any correspondence to be collected by patients
also needs to be added to the collection box in strict alphabetical order.
Prepare internal post for collection
Receive parcels, if they are relating to vaccinations
making sure you adhere to the cold chain policy
