Medical Receptionist

Park Lane Practice

The closing date is 09 May 2025

Job summary

We are looking for a highly motivated experienced Receptionist to join our Team at Park Lane Practice. Our Practice is made up of 4500 patients and a team of 2 x GPs, 2 x ANPs, 1 x Practice Nurses, 1 x Health Care Assistant, 1 x General Practice Assistant and Reception team.

This post is for 22.5 hours over three days with overtime.

Main duties of the job

Duties include:

Covering reception desk, answering telephone calls, booking appointments, deal with patient queries, order prescriptions, process admin duties for clinical staff, general administration such as filing and liaising with other health care providers in a professional manner, and processing clinical letters. The duties are variable, depending on what is required on the day.

Candidates must have strong communication skills, be friendly, reliable and willing to learn.

The applicant must have the ability to prioritise workload.

Applicants must have the ability to work within a team, have some experience in dealing with the public and basic IT skills.

About us

Park Lane Practice is a local well established family practice, located in Sunderland City Centre. We are committed to providing a high standard of care under the NHS. Our current CQC rating is "Good".

Date posted

28 April 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2251-25-0000

Job locations

1-6 City Green

Sunderland

Tyne & Wear

SR2 7BA

Job description

Job responsibilities

Main duties include:

Covering reception desk greeting patients and visitors with a professional and friendly manner.

Manage the booking system efficiently, signposting patients to the relevant services.

Answering incoming calls, respond to queries and manage email correspondence promptly.

Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.

Manage office supplies, handling incoming/outgoing post and perform general administrative duties.

Maintain accurate patient records and ensure confidentiality.

Candidates must have strong communication skills, be friendly, reliable and willing to learn and develop their skills. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

The post-holder will participate in any training programme implemented by the practice as part of this employment.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise needs of people for alternative methods of communication and respond accordingly.