The Robins Surgery

GP Receptionist/Administrator

The closing date is 10 March 2026

Job summary

4600 approx patient surgery in Harold Hill, Romford, requires a part time (18 hrs) Receptionist/ Administrator. Applicant will need to be flexible. Ideally applicants need a minimum of 1 year receptionist/admin experience in a NHS GP environment (but are willing to train the right candidate). Applicants with previous experience in using EMIS-Web would be an advantage. We are a friendly small practice in a purpose built building with excellent support structures and training. We are close to the A12/M25, have onsite parking facilities, and are close to large gym and close to shops (Lidl is across the road :)

Main duties of the job

· Booking and cancelling patient appointments

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

· Answering calls and dealing with enquiries and tasks on IT system

· Documenting, Scanning, issue repeat prescriptions, actioning emails

· Deal with all general enquiries, explain procedures and make new and follow-up appointments.

About us

We are a small practice looking for someone who is committed to working in the healthcare setting. We have a great work-life balance and would welcome new employees into the team. We work out of a multidisciplinary team building and have regular meetings. We are very organised and supportive. We welcome ongoing training and furthering of careers in the NHS. We have 2 full time equivalent doctors, 1 nurse and a small team of admin/reception staff. We expect new staff members to be able to work in both reception and admin as needed by the practice. We offer a stable work environment that is clean and modern.

Opening times 8am-6.30pm, we do not open on Weekends or do extended hours

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2249-22-5546

Job locations

Gooshays Drive

Romford

RM3 9SU


Job description

Job responsibilities

  • Multi-tasking, Flexible, Telephone skills, Computer skills, Time management
  • Answering and making calls.
  • Documenting in EMIS WEB
  • Dealing with all general enquiries, explain procedures and make new and follow-up appointments.
  • Checking and responding to practice email inbox
  • Actioning tasks in EMIS WEB
  • Action repeat prescription requests (mostly electronic)
  • Scanning documents / transferring documents from email into EMIS WEB
  • Acting as chaperone if needed
  • Actioning recall lists under direction of practice manager
  • Actioning any other tasks under direction of practice manager or partners

Job description

Job responsibilities

  • Multi-tasking, Flexible, Telephone skills, Computer skills, Time management
  • Answering and making calls.
  • Documenting in EMIS WEB
  • Dealing with all general enquiries, explain procedures and make new and follow-up appointments.
  • Checking and responding to practice email inbox
  • Actioning tasks in EMIS WEB
  • Action repeat prescription requests (mostly electronic)
  • Scanning documents / transferring documents from email into EMIS WEB
  • Acting as chaperone if needed
  • Actioning recall lists under direction of practice manager
  • Actioning any other tasks under direction of practice manager or partners

Person Specification

Qualifications

Essential

  • Essential
  • GCSE grade C minimum in English and Maths

Experience

Essential

  • Able to converse in English and be calm under pressure. Able to work as part of a larger team

Desirable

  • Experience of working in a GP practice (EMIS WEB experience preferable)
Person Specification

Qualifications

Essential

  • Essential
  • GCSE grade C minimum in English and Maths

Experience

Essential

  • Able to converse in English and be calm under pressure. Able to work as part of a larger team

Desirable

  • Experience of working in a GP practice (EMIS WEB experience preferable)

Employer details

Employer name

The Robins Surgery

Address

Gooshays Drive

Romford

RM3 9SU


Employer's website

https://www.therobinssurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Robins Surgery

Address

Gooshays Drive

Romford

RM3 9SU


Employer's website

https://www.therobinssurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Dilruba Bari

practice.managery00312@nhs.net

01708796960

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2249-22-5546

Job locations

Gooshays Drive

Romford

RM3 9SU


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