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Apex Medical practice

Care Navigator (Receptionist) GP Practice

The closing date is 04 November 2025

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Job summary

We are looking for a full-time or possible job share Care Navigator to work 5 days per week, within a very busy two-partner GP surgery.

We are a friendly, all inclusive team that values all members of staff and passionately believe in providing excellent patient care

Main duties of the job

Duties: Engage with patients both via the telephone and in person. Book appointments and process prescriptions. Maintain accurate patient records using clinical systems like EMIS Web and Docman which includes scanning and raising referrals. Liaise with other healthcare professionals to ensure seamless care coordination. Direct patient enquiries to the appropriate healthcare professionals. Register new and temporary patients.

About us

Apex has a relatively flat structure with two GP partners, Clinical Pharmacists, Practice Manager, Assistant Practice Manager, a Nursing team and an admin team. Team work is critical to the culture of our surgery.

Details

Date posted

21 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A2248-25-0001

Job locations

Apex Medical Practice

Gun Lane

Strood

Rochester

Kent

ME2 4UW


Job description

Job responsibilities

As a Receptionist/Care Navigator you will be the first point of contact for patients, ensuring they receive the right care, in the right place at the right time. Working within a busy GP Practice you will support the clinical teams by managing patients enquiries, signposting to appropriate services, and performing key reception and administrative duties.

Greet patients in person, by phone and online

Book, amend and cancel appointments on clinical system (EMIS Web)

Assess the patients need and sign-post to the most appropriate healthcare professional

Manage registrations including new and temporary patients

Maintain patients Medical Records

Handle incoming and outgoing correspondence

Clerical support such as data entry, scanning, filing and raising referrals

Relay test results or information to patients when required

Ensure the the smooth running of the Practice by providing any clerical support as required

Job description

Job responsibilities

As a Receptionist/Care Navigator you will be the first point of contact for patients, ensuring they receive the right care, in the right place at the right time. Working within a busy GP Practice you will support the clinical teams by managing patients enquiries, signposting to appropriate services, and performing key reception and administrative duties.

Greet patients in person, by phone and online

Book, amend and cancel appointments on clinical system (EMIS Web)

Assess the patients need and sign-post to the most appropriate healthcare professional

Manage registrations including new and temporary patients

Maintain patients Medical Records

Handle incoming and outgoing correspondence

Clerical support such as data entry, scanning, filing and raising referrals

Relay test results or information to patients when required

Ensure the the smooth running of the Practice by providing any clerical support as required

Person Specification

Experience

Essential

  • Excellent communication skills
  • Compassionate and patient-centred
  • Ability to work under pressure
  • Good IT skills and accuracy

Desirable

  • Previous experience of working in a GP practice
  • Familiarity with clinical system such as EMIS Web and Docman

Qualifications

Essential

  • GCSE A to C in English and Maths.
  • Competent computer skills
  • Team player with a proactive attitude

Desirable

  • Experience within a GP surgery preferable but not essential.
  • Experience with EMIS Web
Person Specification

Experience

Essential

  • Excellent communication skills
  • Compassionate and patient-centred
  • Ability to work under pressure
  • Good IT skills and accuracy

Desirable

  • Previous experience of working in a GP practice
  • Familiarity with clinical system such as EMIS Web and Docman

Qualifications

Essential

  • GCSE A to C in English and Maths.
  • Competent computer skills
  • Team player with a proactive attitude

Desirable

  • Experience within a GP surgery preferable but not essential.
  • Experience with EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Apex Medical practice

Address

Apex Medical Practice

Gun Lane

Strood

Rochester

Kent

ME2 4UW


Employer's website

https://www.apexmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Apex Medical practice

Address

Apex Medical Practice

Gun Lane

Strood

Rochester

Kent

ME2 4UW


Employer's website

https://www.apexmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Ann Grant

apex.medical@nhs.net

01634720220

Details

Date posted

21 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A2248-25-0001

Job locations

Apex Medical Practice

Gun Lane

Strood

Rochester

Kent

ME2 4UW


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