Receptionist/Care Navigator/Administrator

Job description

Job responsibilities

JOB DESCRIPTION

Receptionist/Care Navigator/Administrator

Job Title: Receptionist/Care Navigator/Administrator

Reports To: Practice Manager

We are looking for enthusiastic individuals to join the existing practice team, working in our reception areas. The practice is based at two sites, Cromwell Primary Care Centre and Laceby Village Surgery.

Location: Dr. A. Sinha Practice based at Cromwell Primary Care Centre and Laceby Village Surgery.

We are looking for approximately 17 hours per week with a shift pattern of Monday 8am to 3pm, Thursday 8am to 1pm and Friday 1pm to 6.30pm.

Job Purpose Statement:

To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.

Key Responsibilities:

Telephone Duties:

These will include:

• Making appointments
• Prescription requests
• Giving out results
• General enquiries
• Arranging home visits
• Contacting other providers
• Handling incoming mail

General Reception Duties:

These will include:

• Greeting and directing patients
• Greeting and directing visitors
• Generating prescriptions
• Making Appointments
• Responding to the needs of both Doctors and Nurses during surgery
• Health & Safety awareness (including handling samples)
• Fire Warden Duties as and when necessary
• Collecting monies from patients for non NHS Services
• Inputting and extracting information from the practice computer system
• General housekeeping e.g. keeping the waiting areas and reception tidy
• Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
• Mailing Post on a daily basis
• Open and close up the building as required

Filing/Scanning/Read coding:

• Scanning letters in patients records on a daily basis and adding the appropriate read codes.
• Summarising full patient records on receipt from the health authority
• Filing manual records when necessary and pulling manual records when necessary from Records Archive Room

Repeat Prescriptions:

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per the practice protocols
• Dealing with any queries relating to repeat prescriptions

General Administration Duties

• Completing and sending referral letters and proformas
• Actioning SystmOne tasks on a daily basis
• Handling Medical/Insurance Reports, ensuring all details completed, photocopy records and post.
• Registering new patients and managing patient deductions and sending of notes via the courier.

Skills and Qualifications:

• Friendly and approachable
• Computer skills
• Good face to face and telephone communication skills
• Ability to work under pressure and prioritise workload
• Common sense
• Flexible team player
• Ability to deal with violent and aggressive patients
• Ability to work alone efficiently

Training

• It is your responsibility to keep up with Mandatory Training

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. This list is not exhaustive. It lists the main aspects of the job description.

The Practice is open Monday to Friday 8.00am until 6.30pm, therefore you must be available to work within these hours. Thank you.

Person Specification

Knowledge and Skills

Essential

• Good interpersonal and communication skills.
• Basic IT skills including use of Microsoft Word and Email.

Desirable

• Experience of working in a health care or customer service centred environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr A Sinha

Address

Cromwell Primary Care Centre

Cromwell Road

Grimsby

North East Lincolnshire

DN31 2BH

Employer's website

https://www.sinhadegp.nhs.uk/ (Opens in a new tab)