Job summary
An exciting opportunity has
become available for a receptionist to join our small, friendly, GP Practice in
St Helens. Newholme Surgery is looking for an enthusiastic, positive, and
dedicated Medical Receptionist for a full time, permanent position.
Main duties of the job
The main duties of the role will include assisting patients with enquires face to face and over the telephone and maintaining patient records.
About us
Newholme Surgery is a small, close-knit, friendly Practice.
Within the clinical team we have one GP, one Practice Nurse and one Healthcare Assistant.
Within the admin team we have one Practice Manager, one Finance Manager and three Medical Receptionists.
Our surgery is welcoming, modern and has a warm atmosphere.
We take pride in being a positive, hardworking team who go above and beyond for our patients and colleagues.
Job description
Job responsibilities
- Deal with all general enquiries efficiently and courteously
- Answering phones in a timely manner
- Booking appointments
- Opening post and filing/ allocating documents as per practice protocols and processes
- Dealing with prescriptions requests
- Raising referrals and typing referral letters
- Liaising with local hospitals, pharmacies and other health care professionals as required
- Take messages, ensuring accuracy of detail and prompt appropriate delivery
- Daily management of tasks and patient notes
- Chasing up results for patients and dealing with urgent results for the GPs
- Printing blood forms and completion of any other forms as necessary
- Chaperoning patients as and when required
- Safely handling / processing samples received from patients following practice protocols
- Attending mandatory training sessions
- Accept payment and issue receipts for relevant charges for private (non General Medical Services) services
- Provide support in achieving the Practice Targets such as QOF
- Maintaining full familiarity of the appointment system and request training where necessary
- Registering new patients
- Maintaining patient records and summarising new patient records
- Dealing with any queries from clinicians in a timely manner
- Attending Practice meetings
- Closing of the Practice at the end of the working day
- Any other duties considered appropriate to the post
Job description
Job responsibilities
- Deal with all general enquiries efficiently and courteously
- Answering phones in a timely manner
- Booking appointments
- Opening post and filing/ allocating documents as per practice protocols and processes
- Dealing with prescriptions requests
- Raising referrals and typing referral letters
- Liaising with local hospitals, pharmacies and other health care professionals as required
- Take messages, ensuring accuracy of detail and prompt appropriate delivery
- Daily management of tasks and patient notes
- Chasing up results for patients and dealing with urgent results for the GPs
- Printing blood forms and completion of any other forms as necessary
- Chaperoning patients as and when required
- Safely handling / processing samples received from patients following practice protocols
- Attending mandatory training sessions
- Accept payment and issue receipts for relevant charges for private (non General Medical Services) services
- Provide support in achieving the Practice Targets such as QOF
- Maintaining full familiarity of the appointment system and request training where necessary
- Registering new patients
- Maintaining patient records and summarising new patient records
- Dealing with any queries from clinicians in a timely manner
- Attending Practice meetings
- Closing of the Practice at the end of the working day
- Any other duties considered appropriate to the post
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Experience
Essential
- Experience of working within a GP surgery
Desirable
- Experience of working on EMIS Web
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Experience
Essential
- Experience of working within a GP surgery
Desirable
- Experience of working on EMIS Web
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
