PCN Digital and Transformation Lead

Job description

Job responsibilities

The objective of the PCN Digital and Transformation Lead is to support the PCN to deliver ongoing improvement to digital services to patients whilst ensuring high levels of patient satisfaction. The post holder will lead and develop a strategic plan to build a robust digital infrastructure for Rural West PCN and to implement this, which;

1. Is underpinned by a quality improvement methodology

2. Drives integrated working

3. Drives efficiency and reduces duplication

4. Reduces variation between Practices

5. Is underpinned with easy-to-understand data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience

6. Builds staff skills and capabilities

7. Enhances patient access whilst protecting our workforce

8. Takes into consideration the digital maturity of the PCN

9. Takes into consideration the population's health needs and health inequalities within our community

10. Improves digital accessibility for our patients

Leadership and Management

1. To develop and maintain an in-depth understanding of the PCN digital infrastructure and business intelligence tools in conjunction with existing practice staff

2. To ensure all change is ultimately focused on improving services for all patient groups

3. To research digital tools for the PCN which is aligned to a framework of fundamental principles and seek to procure, in conjunction with Practices, in the most cost effective way, respecting that both Partnerships wish to remain separate

4. To proactively project manage all digital projects and also evaluate the effectiveness of the intervention

5. To ensure all initiatives are supported by a clinical champion and Practice management

6. To lead the development and implementation of digital transformation bids

7. To ensure all staff receive training on the digital tools available within the PCN

8. To ensure the induction of all new members of staff receive training and resources on tools available

9. To ensure all initiatives are fully scoped and underpinned by a quality improvement methodology

10. To remain up to date with the national and local PCN guidance

11. To be responsible for supporting the PCN to identify and make progress with digital transformational change, understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts

Communication, relationship building and presentation skills

1. To work in partnership with the PCN leadership and management team to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.

2. To develop and support delivery of transformational projects by engaging different stakeholders

3. To identify and develop relationships with practice staff, private providers, the local primary care team, neighbouring PCNs and other key partners to enable good working relationships and promote and share best practice

4. To deliver technical information in a non-technical and engaging way to a range of stakeholders

This job description is a summary of the main duties of the post and is, therefore, not exhaustive.

Person Specification

Qualifications

Essential

• Degree level education or management qualification or equivalent professional training/experience
• Demonstrable commitment to professional and personal development

Desirable

• Project management qualification, such as PRINCE or equivalent experience

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work calmly under pressure

Experience

Essential

• Experience in delivering IT projects through the entire project lifecycle across multiples sites and departments within a health or social care setting
• A track record of communicating and engaging with a wide range of staff and stakeholders, building excellent and trusted relationships
• Experience of interpreting national and/or system level policy and implementing this through local programmes of work
• Ability to understand, interpret and present complex and/or sensitive information
• Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders

Desirable

• Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes and procedures

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Access to own transport and ability to travel across the PCN on a regular basis

Desirable

• Flexibility to work outside of core office hours

Knowledge and Skills

Essential

• Managerial experience of managing change and major projects to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation
• Specialist knowledge of working in an administrative and business environment and its systems and practices, including projects and business planning and information management
• Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress, to allow learning to be integrated into delivery; using tools to measure the impact of services
• Excellent communication and interpersonal skills and an ability to engage successfully with a wide range of people at all levels within an organisation
• Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Strong IT skills including competency in the use of Office and Outlook
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion
• An ongoing commitment to improving NHS services for the benefit of patients

Desirable

• Quality improvement training/knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support this role
• EMIS (clinical system) user skills and an understanding of clinical coding
• Knowledge of how the NHS works, (including primary care and PCNs) with a good understanding of the Digital agenda within the NHS and Social Care or Care Sector
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tadley Medical Partnership

Address

Holmwood Health Centre

Franklin Avenue

Tadley

Hampshire

RG26 4ER

Employer's website

https://www.tadleymedical.co.uk/ (Opens in a new tab)