Medical Receptionist

Job description

Job responsibilities

REPORTS TO: RECEPTION MANAGER

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception

• Answering telephone calls and dealing with face to face enquiries.
• Politely greeting patients and visitors to the surgery.
• Scheduling appointments for patients.
• Checking patients in.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Registering new patients at the surgery.
• Explaining the practice procedures to new patients.
• Accurately collecting information and personal details about patients.
• Updating the surgeries computer system with appointments and personal details.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Chasing up appointments for patients with hospitals or with other healthcare professionals.
• Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
• Arranging prescriptions for patients.
• Maintaining a clean reception and waiting area to show a professional image.
• Opening post, scanning and forwarding it onto the relevant parties.
• Writing letters and correspondence on behalf of the surgery and medical staff.
• Opening and locking up the surgery.
• Covering colleagues during times of annual leave.

• Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• 2nd Language

Experience

Essential

• Excellent communication skills
• Excellent IT Skills
• Customer service experience

Desirable

• Emis Web knowledge
• Previous GP reception experience

Employer details

Employer name

Springfield Medical Centre

Address

110 Union Road

London

SW8 2SH

Employer's website

https://www.springfieldmedicalcentre.co.uk/ (Opens in a new tab)