Job summary
We are the one of, if not the leading practice in the local area for patient care and delivery. We have a fantastic friendly team and are looking for another member for the secretarial team.
Helping patients and supporting the team in delivering healthcare is an extremely satisfying and rewarding opportunity.
We offer great support and additional benefits to our staff. We are ideally looking for an experienced secretary to add to our wonderful team.
Main duties of the job
Your main duties will include dealing with patients, booking appointments, typing referrals, helping with administration, answering the telephone, handling and solving all patient queries, entering data accurately, taking messages appropriately and relaying to appropriate member of the team, general clerical and administration work etc. You must be computer literate and possess good communication skills.
About us
Our rural practices are situated in beautiful villages with picturesque views. Our main surgery site is situated next to a field with horses and and herd of rare sheep. The practice provides excellent levels of patient care. We have GPs, GP Registrars, ANPs, Prescribing Nurses, Nurses, Pharmacists, HCAs, a Musculoskeletal Practitioner, Social Prescriber, Pharmacy Technicians, Dispensers and Mental Health Practitioner.
Job description
Job responsibilities
For the full Job description please see the attached document.
Main
Responsibilities
- To provide an efficient audio, copy typing
and word processing service for GPs and health professionals as required.
This includes the typing of letters, reports, patient referrals, minutes,
memorandums, etc. in an accurate and quality manner.
- To assist the managers with all clerical and
administrative duties.
- To make appointments, bookings and admissions
as required.
- Supporting with the COVID Vaccine booking and
administration.
- To liaise and arrange meetings (to include
the booking of rooms) as required and to attend meetings and take minutes.
- Support the surgical services work and team.
- To establish and maintain filing and
administrative systems so that written or computer information is easily
accessible and secure.
- To retrieve medical records and assist the
completion of medical/insurance records.
- File patient records and correspondence in
patient medical records.
- To receive incoming and initiate outgoing
telephone calls in order to facilitate timely and appropriate
communications with others, taking messages and dealing with appropriate
queries.
- To maintain the computer clinic system in an
accurate and secure manner.
- To assist with the gathering of statistics
and information when required, including supporting in audit work for
managers and healthcare staff.
- Carry out audits as directed by managers and
healthcare staff.
- To provide cover for members of the
secretarial team during periods of sickness and annual leave.
- In liaison with the clerk responsible,
maintain adequate supplies of office stationery in order to perform
secretarial duties.
- To receive and dispatch mail and maintain a
pending system.
- Other reasonable roles associated with
clerical or administrative work of a secretary.
- Help manage and facilitate Influenza vaccine
programmes.
- Provide support to and where needed work with
the any team, including the reception and admin teams to cover gaps in
rotas or staffing in times of need to ensure a smooth running of the
businesses and practice.
Job description
Job responsibilities
For the full Job description please see the attached document.
Main
Responsibilities
- To provide an efficient audio, copy typing
and word processing service for GPs and health professionals as required.
This includes the typing of letters, reports, patient referrals, minutes,
memorandums, etc. in an accurate and quality manner.
- To assist the managers with all clerical and
administrative duties.
- To make appointments, bookings and admissions
as required.
- Supporting with the COVID Vaccine booking and
administration.
- To liaise and arrange meetings (to include
the booking of rooms) as required and to attend meetings and take minutes.
- Support the surgical services work and team.
- To establish and maintain filing and
administrative systems so that written or computer information is easily
accessible and secure.
- To retrieve medical records and assist the
completion of medical/insurance records.
- File patient records and correspondence in
patient medical records.
- To receive incoming and initiate outgoing
telephone calls in order to facilitate timely and appropriate
communications with others, taking messages and dealing with appropriate
queries.
- To maintain the computer clinic system in an
accurate and secure manner.
- To assist with the gathering of statistics
and information when required, including supporting in audit work for
managers and healthcare staff.
- Carry out audits as directed by managers and
healthcare staff.
- To provide cover for members of the
secretarial team during periods of sickness and annual leave.
- In liaison with the clerk responsible,
maintain adequate supplies of office stationery in order to perform
secretarial duties.
- To receive and dispatch mail and maintain a
pending system.
- Other reasonable roles associated with
clerical or administrative work of a secretary.
- Help manage and facilitate Influenza vaccine
programmes.
- Provide support to and where needed work with
the any team, including the reception and admin teams to cover gaps in
rotas or staffing in times of need to ensure a smooth running of the
businesses and practice.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Maths and English (C or above)
Desirable
- Secretarial/word processing/medical terminology qualifications
Experience
Essential
- Audio typing
- Good typing skills 60+ WPM
- Experience of working with the general public
- Experience of administrative duties
- Good command of English
- High standard of grammar and spelling
- Ability to work on their own and as part of a team
- Reliable
- Clear and respectful telephone style
- Strong IT skills
- Effective time management
- Ability to maintain confidentiality
Desirable
- Experience of working in a health care setting and/or General Practice
- Medical terminology
Personal Attributes
Essential
- Commit to a DBS Check
- UK Driving Licence with own transport
Desirable
- Ability to work flexibly to meet Practice demands
- Sensitive and shows empathy in difficult situations
- Ability to communicate effectively with colleagues, patients, relatives, nurses, other staff and agencies
- Caring attitude to patients
- Must value and appreciate the worth of others
- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues
- Progressive, forward-thinking attitude
- Commitment to continuing education and professional development
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Maths and English (C or above)
Desirable
- Secretarial/word processing/medical terminology qualifications
Experience
Essential
- Audio typing
- Good typing skills 60+ WPM
- Experience of working with the general public
- Experience of administrative duties
- Good command of English
- High standard of grammar and spelling
- Ability to work on their own and as part of a team
- Reliable
- Clear and respectful telephone style
- Strong IT skills
- Effective time management
- Ability to maintain confidentiality
Desirable
- Experience of working in a health care setting and/or General Practice
- Medical terminology
Personal Attributes
Essential
- Commit to a DBS Check
- UK Driving Licence with own transport
Desirable
- Ability to work flexibly to meet Practice demands
- Sensitive and shows empathy in difficult situations
- Ability to communicate effectively with colleagues, patients, relatives, nurses, other staff and agencies
- Caring attitude to patients
- Must value and appreciate the worth of others
- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues
- Progressive, forward-thinking attitude
- Commitment to continuing education and professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.