Primary Care Network Manager - Totton PCN

Job responsibilities

The role of the Totton Primary Care Network Manager is to lead and manage all aspects of the PCN's business, including management of the ARRS staff, the PCN budget and contracts.

As part of the Totton PCN Team, you will be involved in supporting the practices to develop ideas, formulate plans and evaluate activities that meet the PCN's contractual requirements and improve care for our patients, working closely with colleagues from the ICB and other local PCNs and organisations.

To thrive in this role, you'll need to have experience in managing and leading a team, the ability to negotiate and influence and the determination to manage a number of relationships and competing priorities in a challenging and complex environment.

1. Service Delivery. To:

• lead and co-ordinate the PCN's implementation and delivery of all elements of the Network Contract DES and to ensure compliance with local and national service requirements.
• lead and coordinate the development of the PCN's organisational development plan.
• lead and co-ordinate the scoping, business case development and implementation of projects across the PCN.
• work with member GP practices to monitor progress and report delivery against key targets.
• work closely with the member GP practices, as well as the ICB, community and secondary care providers, local community services, care homes and PPGs.

2. Operational Management. To

• oversee the operation and day to day running of the PCN, reporting to the Clinical Director and the PCN Board.
• be the first point of contact for outside organisations.
• oversee delivery of seasonal programmes, such as Influenza and Covid 19 vaccinations, alongside the nominated clinical lead.

3. Workforce and recruitment. To

• oversee the recruitment and retention of all PCN employed staff by working with the Lead Practice to ensure all posts follow due process and employment checks are carried out.
• manage and monitor any sub-contracted workforce arrangements
• work closely with the Lead Practice and lead staff (clinical and non clinical) in the member practices to arrange appropriate staff induction, training, appraisals / reviews and, where required, clinical supervision, to support staff to undertake their roles to maximum effect.
• ensure all recruitment procedures are followed correctly and to submit details of recruited ARRS staff to the ICB for approval and funding.

4. Finance. To

• hold responsibility for monitoring and staying informed of PCN funding updates / changes
• work with the lead practice to ensure PCN invoices and any expenses are paid from the PCN's managed bank account
• ensure all PCN funding entitlements are claimed / received on a regular basis, including monthly ARRS salary claims or seasonal flu / Covid vaccine claims.
• prepare and submit bids for funding within given timescales.
• ensure payments are issued to the member GP practices in respect of services provided on behalf of the PCN.

5. Administrative Support. To:-

• manage, co-ordinate or undertake administration tasks in line with the day to day operational management of the PCN.
• lead the development of project management papers, bids for funding and organisational development documents.
• hold responsibility for submitting returns and routine reporting in a timely manner
• organise, attend and minute PCN Board meeting and other key meetings, such as Practice Partners meetings.
• represent the PCN at meetings as required, providing feedback to the Clinical Director and, if appropriate, the PCN Board.
• support the Clinical Director and member GP practices as required.

Qualifications

Essential

• Degree level education, management qualification or proven equivalent management experience.
• Evidence of continuing professional development
• Substantial worked experience in management and leadership roles

Desirable

• Project Management Qualification

Experience

Essential

• Experience of working in an administrative / business environment
• Experience of successfully managing multi-disciplinary teams, including welfare, performance and development
• Experience of using Microsoft applications
• Experience of project management, including creating project plans and reports
• Experience of delivering service development projects
• Experience of working with a range of busy professionals in a demanding and changing environment

Desirable

• Previous NHS experience
• Experience of working in primary care
• Experience of working in a GP practice
• Experience of using EMIS
• Previous experience of incorporating a Company or PCN and the associated liaison with all external bodies.
• Experience of governance and assurance in complex partnerships

Knowledge and Skills

Essential

• Knowledge of budget and financial management processes with evidence of successfully managing budgets effectively
• Ability to interpret information and analyse complex data
• A proven track record of adaptability and flexibility within and across the work environment
• Excellent verbal and written skills with evidence of problem solving, analytical and numeracy skills
• Ability to prioritise own workload and meet demanding deadlines
• Able to negotiate with and influence staff, non employed workers and partners irrespective of level of seniority and often without direct accountability of control.
• Ability to simultaneously manage a number of relationships and conflicting priorities across different work programmes.
• Ability to work under pressure and meet deadlines
• Able to make considered decisions and implement them consistently

Desirable

• Knowledge of the PCN system structures
• Knowledge of local Primary Care Structure and local arrangements
• Knowledge and understanding of the DES and IIF
• Understanding of PCN finances.

Personal attributes

Essential

• Demonstrates self-awareness, an understanding of own impact on others and an ability to manage self, achieve results and maintain professional conduct in difficult and challenging situations.
• Personally and professionally motivated to achieve the highest standards
• Demonstrates innovation and creativity in decision making by encouraging new ways of working and developing a culture of continual improvement.
• Is responsive and flexible, proactively searches for better ways of delivering services and sees change as an opportunity.
• Embodies the values of the organisations and demonstrates these through words, actions and behaviours.
• Recognises the limits of own skills and abilities and looks to others for expertise and support as necessary.
• Recognises the importance of individual contributions towards effective team performance and is consistently able to get the best of of their team and others they work with.
• Awareness of the national and regional strategic and policy environment and ability to keep up to date and translate this locally.

Other

Essential

• Independently mobile and able to travel across the Totton area
• Able to work flexibly to meet the needs of the business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).