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Tower Hill Partnership Medical Practice

Medical Receptionist

Information:

This job is now closed

Job summary

We have a vacancy for a part time Medical Receptionist.

List size 18,500 patients. Clinical system - EMIS Web.

Hours per week approx. 16 @ £11.54 per hour.

Surgery opens at 8.00 am and closes at 6.30 pm Wed and Fri and

8 pm Mon, Tues and Thursday

Main duties of the job

Main duties of the job

Main duties of the role include greeting patients either face to face or via telephone.To support the practice clinical team by signposting patients to the appropriatehealthcare professional or service, working as part of the practicesmultidisciplinary team.Processing prescription requests. Dealing with queries. New patient registrations. Use of EMIS Web clinical software.

About us

Busy GP surgery with a list size of over 18,000.

We have a large team of Receptionists led by our Patient Experience Manager. We require an enthusiastic candidate with exceptional customer care skills who will strive to promote a positive and helpful service for our patients.

Details

Date posted

05 February 2025

Pay scheme

Other

Salary

£11.54 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2231-25-0000

Job locations

433 Walsall Road

Perry Barr

Birmingham

B42 1BT


Job description

Job responsibilities

The Medical Receptionist/Care Navigator plays a crucial role in supporting patients by guiding them through the healthcare system, ensuring they receive the appropriate care and services. This position involves working closely with patients, GPs, and other healthcare professionals to coordinate care and improve patient outcomes.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquires for the clinical team and external agencies such as secondary care and community service providers.

Job description

Job responsibilities

The Medical Receptionist/Care Navigator plays a crucial role in supporting patients by guiding them through the healthcare system, ensuring they receive the appropriate care and services. This position involves working closely with patients, GPs, and other healthcare professionals to coordinate care and improve patient outcomes.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquires for the clinical team and external agencies such as secondary care and community service providers.

Person Specification

Experience

Desirable

  • Experience of working in primary care

Qualifications

Essential

  • GCSE in English and Maths

Desirable

  • Excellent communication and interpersonal skills
  • Strong organisational and time-management abilities
  • Ability to work effectively as a team
  • Empathy and understanding towards patients and their needs
  • Familiarity with healthcare systems and services is desirable
  • Proficiency in using computer systems and software for scheduling and record-keeping.
Person Specification

Experience

Desirable

  • Experience of working in primary care

Qualifications

Essential

  • GCSE in English and Maths

Desirable

  • Excellent communication and interpersonal skills
  • Strong organisational and time-management abilities
  • Ability to work effectively as a team
  • Empathy and understanding towards patients and their needs
  • Familiarity with healthcare systems and services is desirable
  • Proficiency in using computer systems and software for scheduling and record-keeping.

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT


Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT


Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Experience Manager

Debbie Wykes

debra.wykes@nhs.net

01214110487

Details

Date posted

05 February 2025

Pay scheme

Other

Salary

£11.54 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2231-25-0000

Job locations

433 Walsall Road

Perry Barr

Birmingham

B42 1BT


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