Care Co-Ordinator

Job description

Job responsibilities

Job Description

Purpose of the role

Social Prescribers, Clinical Pharmacists and Physician Associates are a part of an exciting programme of transformation to develop a new model of care. Holistic outlooks and bridging the gap between healthcare and the community is supported by the additional roles scheme and funded by NHS England who believe that effective navigation is important to provide coordinated, person-centred care and support. Care navigation is an emerging idea in the UK, with a growing evidence demonstrating benefits for patients and carers. Care navigators can occupy many roles and play a crucial part in helping people get the right support, at the right time, to help manage a wide range of needs.

The post holder, as a member and representative of the organisation, will have direct contact with patients and will be instrumental in ensuring that plans for individual patients, and information that the organisation wishes to share with its patients, are enabled and enacted. The post holder will have excellent communication skills, to ensure that every contact counts, through a range of media (telephone; face-to-face;IT) and will demonstrate excellent customer care though commitment to follow-through of established plans to improve health outcomes. He/she will have sound knowledge of local services and providers; maintain an up to date database of this information and understand how to access these services. He/she will have knowledge of health promotion issues and current locality initiatives and be able to offer this information to patients. He /she will be able to deal with complex information, using knowledge of local services and pathways to signpost patients to appropriate agencies. Acting as the patients advocate, they will be able to make brief assessments of patient needs, and be able to recognise emergencies and urgent need, both for physical and mental health problems.

The post holder will be responsible for ensuring care plans are implemented, keeping accurate and relevant records and communicate progress or any problems with managerial or clinical staff, as appropriate. They will be competent in the use of computer databases; audit, and in the production of reports and updating of care plans. They will be able to organise and run meetings (one-to-one or groups), from administrative aspects to delivery and to evaluate outcomes, feeding back to senior members within the organisation.

Person Specification

Experience

Essential

• Previous experience in reception or administrative role with customer contact and evidence of ability to use initiative and work independently
• Confident in communication through a wide range of channels and competence in use of relevant IT databases

Desirable

• Current Adult and Child Safeguarding training level 3
• Basic life support training

Qualifications

Essential

• Minimum GCSE English and Maths or equivalent

Desirable

• Secretarial qualification or demonstrable experience at NVQ Admin level 3, RSA3 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT

Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)