Dispensary Assistant

Job description

Job responsibilities

Confidentiality

Patients entrust us with sensitive information regarding their health and personal circumstances. As a member of the dispensary team, the post-holder will:

• Treat all patient, carer, colleague, and practice information as strictly confidential

• Share information only with authorised persons, in line with practice policies and data protection regulations

• Respect patients privacy and handle sensitive information appropriately at all times

The post-holder is responsible for promoting and maintaining their own health and safety, as well as that of colleagues, by:

• Following personal security systems and practice safety guidelines

• Identifying risks in work activities and managing them safely

• Using appropriate infection control procedures

• Maintaining tidy, safe, and hazard-free work areas

• Reporting potential risks promptly

• Participating in relevant health and safety training

The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues by:

• Acting in a way that respects individuals rights in line with practice policies and current legislation

• Respecting the privacy, dignity, needs, and beliefs of others

• Demonstrating a welcoming, non-judgmental, and professional approach

The post-holder will:

• Participate in training programmes as required by the practice

• Engage in an annual performance review and maintain a record of personal and professional development

• Take responsibility for their own learning and development

• Share skills and knowledge with colleagues where appropriate

The post-holder will contribute to maintaining high-quality service by:

• Identifying and reporting issues of quality or risk

• Assessing own performance and taking accountability for actions

• Reflecting on team performance and suggesting improvements

• Working collaboratively with other agencies to meet patients needs

• Managing time, workload, and resources efficiently

The post-holder will:

• Communicate effectively with patients, carers, and colleagues

• Recognise when alternative methods of communication are required and respond appropriately

• Ensure clear and professional communication at all times

The post-holder will:

• Apply practice policies, standards, and guidelines in daily work

• Discuss how policies and procedures affect their role with the team

• Participate in audits and other quality improvement activities where appropriate

Person Specification

Qualifications

Essential

• Competency in spoken and written English and Numeracy at GCSE grade C or equivalent

Experience

Essential

• Experience of dealing with members of the public

Desirable

• Previous customer service experience

Misc

Essential

• Proactive in personal self-directed learning and development
• DBS check
• An understanding of the importance of following practice policies and procedures
• Adherence to strict rules on confidentiality
• Good communication skills, written and verbal, including confidence on the telephone
• Polite, confident and articulate
• Attention to detail and high standards of accuracy
• Ability to work as a team member with good interpersonal skills
• Interest in continuing personal learning and development

Desirable

• Some flexibility to work outside core hours on occasions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yalding Surgery

Address

Benover Road

Yalding

Maidstone

Kent

ME18 6ES

Employer's website

https://www.yaldingdoctors.nhs.uk/ (Opens in a new tab)