Gp Assistant/Senior Administrator

Job description

Job responsibilities

To act as Team Leader for the administration team which includes care coordinators and administrators. Ensuring that the teams meet their responsibilities and KPIs; assisting the Practice Manager in checking holiday cover and monitoring sickness.

Monitor work within the admin department is carried out ensuring the KPIs are adhered to such as referrals, document management, private letters etc. and provide direction and guidance to the team where necessary.

Monitor problems and provide solutions with guidance from the Practice Manager.

To review processes to ensure that the most appropriate methods are carried out, adopting quality improvements where necessary.

To assist clinicians in the administrative tasks required for clinical care. To facilitate the admin process of gathering information from different services as required. Completing and submitting documents on behalf of the GP and other clinicians

To be a point of contact for fellow health professionals including nursing and residential homes, social services, ambulance, hospitals, CMHT, key workers and community services.

Communicate with patients via telephone, text messaging and letters.

To be a point of contact in the event of patient death. Liaising with the family, funeral directors and coroner, if required. To ensure paperwork is processed in a timely manner and families are supported through the process

To produce referrals for patients as appropriate.

Assist in the completion and submission of safeguarding paperwork

To administer fit notes where clinically appropriate

Checking blood pressure results submitted by patients, calculating averages and assessing against clinical guidelines alerting clinicians where readings are out of tolerance

Support clinicians in requesting laboratory tests to monitor ongoing conditions and medications

Action patient tasks and ensure prompt turnaround as per surgery protocol

Chase up hospital appointments, results and other queries as required by clinicians

Monitor and respond to Accurx enquiries, referring on to appropriate department or dealing with queries.

Deal with emails which arrive in the Practice generic email inboxes, either resolving them or directing them to appropriate internal persons

To undertake any other reasonable work when requested to do so by clinicians and the Practice Manager

To run monthly reports that capture patients on specific medication which requires monitoring of bloods or other measures

Facilitate the flow of work from the Practice Manager / clinicians to the care-coordinators and monitoring performance eg QOF and CQC quality standards work.

Ensure that patient recalls are being carried out monthly.

To participate in vaccination planning such as seasonal flu, covid and childrens immunisations.

Communicate effectively with other team members such as reception supervisor and dispensary manager.

Create standard operating procedures for workflow within the departments.

Ensure that staff members are trained in accordance with the SOPs and working to a standard expected for the practice.

Carry out 1-2-1s with the team and feedback performance issues to the Practice Manager.

Any other tasks as deemed necessary for the role.

Person Specification

Experience

Essential

• The successful candidate will be adaptable, quick thinking with high level of attention to detail. They will be happy to deal with challenging situations and feel confident to make decisions within set parameters.
• An excellent understanding of safeguarding is required

Desirable

• Experience working in a GP Practice

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

6 Eastgate North

Driffield

YO25 6EB

Employer's website

https://www.theparksurgerydriffield.nhs.uk/ (Opens in a new tab)