Receptionist

Job description

Job responsibilities

JOB SUMMARY

To provide a point of contact for patient and act as a key point of communication between the patients and clinicians, as well as other staff members.

To provide an efficient and effective reception and administrative services for the practice in a professional and courteous manner.

Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.

Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.

Explain practice systems i.e. how to book an appointment / make an enquiry etc. to new patients and those seeking temporary cover.

Respond to all queries and requests for assistance from patients and other visitors.

Participate in Care Navigation, which involves signposting patient to more appropriate health care services, example Pharmacy First or UTC.

Organise requests for ambulance transportation appropriately - including emergencies

Keep reception and waiting areas clean, neat and tidy. Report any cleaning needs to the external cleaners for action. Report any maintenance issues to the caretaker

Take and process new patient registrations

Safely take samples from patients as per the Sample Handing protocol

Take subject access requests from patients

Handle payments

Set up online user accounts.

Help patients with disabilities access our services

Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments

Book appointments for long term condition recalls as per the patients needs

Appropriate use of the AccuRX system to communicate with internal staff and patients. Where not appropriate, telephoning patients to pass on information from the clinicians

Act as a chaperone during medical procedures -full training will be given

Be aware of the call board and ensure that phone calls are deal with in a timely manner

Retrieve and refile paper records as and when necessary, ensuring that filing procedures are adhered to

Process patient information such as notifications of deaths as per practice protocols

Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient

Ensure that the telephone and clinical systems are operational at the start of the working day

Complete the online Accurx forms on behalf of patients with no digital access

Ensure that close down procedures are completed at the end of a working day, ensuring that security procedures are carried out

To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes

The record and inform patients of their anticoagulant blood test results in a time sensitive manner

To retrieve and advise patients of their tests results

To read, understand and perform duties from any operational protocols as deemed necessary for the role.

Ensure staff refreshment area is kept clean and replenished

Ensure clinical waste is stored and collected as per regulations

To provide holiday and sickness cover for colleagues as required

To participate in weekend or evening rotas if and when required

This list is not exhaustive and other duties relative to the role may apply

Person Specification

Qualifications

Essential

• KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
• Educated to at least GCSE grades C+ or equivalent are essential.
• NVQ Level 2 in Customer Service is desirable.
• Previous experience of working in Primary or Secondary care or a clinical environment is desirable.
• Previous experience of working in an office based setting is desirable.
• Good communication skills, both written and verbal
• Competent use of IT
• Ability to deal confidently and courteously with people both in person and over the telephone.
• Ability to work flexibly as a team member
• Able to work on own initiative and prioritise workload
• Empathetic, honest, caring
• Diplomatic and considerate
• Able to work under pressure
• Willing to work flexible hours as necessary
• An understanding, acceptance and adherence to the need for strict confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

6 Eastgate North

Driffield

YO25 6EB

Employer's website

https://www.theparksurgerydriffield.nhs.uk/ (Opens in a new tab)