Receptionist

The Park Surgery

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Job summary

The Park Surgery in Driffield is a general practice with approximately 15,000 patients. We are looking for a hardworking, flexible and detail orientated individual to join our lively team.

The role of a medical receptionist is very demanding. The successful candidate will be highly motivated with excellent communication and organisational skills and have the ability to multi-task. You will need to be of a calm demeanor and be able to work under pressure.

In return, we will offer you a friendly, supportive work environment with excellent opportunities for personal and professional development. You will also be entitled to join the NHS Pension scheme.

Main duties of the job

The successful candidate will be required to provide effective and efficient reception and administrative services for the practice in a professional and courteous manner. Experienced in delivering a high standard of customer service is valued but full training for this role will be provided.

The role is for 37 hours per week, Monday to Friday with some 8.00am starts and 6.30 pm finishes.

Also there is a need to be able to cover colleagues for sickness and holiday absence.

Please refer to the full job description.

About us

The Park Surgery is a practice of approximately 15,000 registered patients. We have 9 GPs and various other clinical staff, plus a back office team of approximately 30 people.

We are a training practice and are involved with HYMS, University of York and Coventry University in Scarborough. We are based in Driffield on the edge of the Yorkshire Wolds and we have a small branch site in Nafferton.

The Practice has its own dispensary and we currently prepare the prescriptions to over half of our registered patients.

Our reception area is a primary function within the practice and is the first point of contact for our patients. It is therefore important that patients and their carers are greeted in a friendly and caring way and dealt with appropriately and efficiently, whether the contact is by telephone or face-to-face.

We are an innovative and forward thinking practice which is also proud to be a total triage practice and an Ambassador for AccuRX total triage system.

Working directly within the reception team, you will be the primary interface between patients and the clinical staff (doctors and nurses). Almost all practice correspondence, either verbal or written, is directed through our reception area. As a receptionist, you will need to be very industrious, the reception department is extremely busy; the work carried out in a GP Reception is diverse. We pride ourselves on our quality standards regardless of how busy we are.

Date posted

31 December 2024

Pay scheme

Other

Salary

£11.44 to £11.68 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2222-24-0008

Job locations

The Park Surgery

6 Eastgate North

Driffield

YO25 6EB

Job description

Job responsibilities

Main Duties for the Role.

Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.

Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.

Explain practice systems i.e. how to book an appointment / make an enquiry etc. to new patients and those seeking temporary cover.

Respond to all queries and requests for assistance from patients and other visitors.

Participate in Care Navigation, which involves signposting patient to more appropriate health care services, example Pharmacy First or UTC.

Organise requests for ambulance transportation appropriately (including emergencies).

Keep reception and waiting areas clean, neat and tidy. Report any cleaning needs to the external cleaners for action. Report any maintenance issues to the caretaker.

Take and process new patient registrations.

Safely take samples from patients as per the Sample Handing protocol.

Take subject access requests from patients.

Handle payments

Set up online user accounts.

Help patients with disabilities access our services.

Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments.

Book appointments for long term condition recalls as per the patients needs.

Be aware of the call board and ensure that phone calls are deal with in a timely manner.

Retrieve and refile paper records as and when necessary, ensuring that filing procedures are adhered to.

Process patient information such as notifications of deaths as per practice protocols.

Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient.

Ensure that the telephone and clinical systems are operational at the start of the working day.

Complete the online AccuRX forms on behalf of patients with no digital access.

Appropriate use of the AccuRX system to communicate with internal staff and patients. Where not appropriate, telephoning patients to pass on information from the clinicians.

Ensure that close down procedures are completed at the end of a working day, ensuring that security procedures are carried out.

To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes.

The record and inform patients of their anticoagulant blood test results in a time sensitive manner.

To retrieve and advise patients of their tests results.

To read, understand and perform duties from any operational protocols as deemed necessary for the role.

Ensure staff refreshment area is kept clean and replenished.

Ensure clinical waste is stored and collected as per regulations.

To provide holiday and sickness cover for colleagues as required.

To participate in weekend or evening rotas if and when required. (such as flu clinics or extended access)

This list is not exhaustive and other duties relative to the role may apply.