The Park Surgery
This job is now closed
We are looking for an experienced enthusiastic Dispensary Manager to join our vibrant team. We are looking for a motivational manager to lead and develop the active dispensary, working alongside the Partners, Pharmacy and Practice Management Team.
The main role is to ensure the smooth running of the department with a keen eye on financial management and optimisation.
Staff wellbeing is important and so excellent skills in leadership, operational and organisational management are essential.
The role is full time and based on site.
Main duties of the job
As a Dispensary Manager you will be responsible for:
Managing a team of dispensers / prescription clerks, including rotas, 1-2-1's, appraisals, arranging cover, training and staff wellbeing.
Stock order and financial management.
Safe management of medicines including controlled drugs.
Ensuring CQC regulations and met and adhered to
Creating, updating and working within standard operating procedures.
Effective communication within the team and the Practice.
Quality and performance monitoring ensuring KPIs are met and preparing proactive action plans to ensure standards are high.
Reporting and audit work.
The Park Surgery is a semi rural practice in the heart of Driffield. We look after approximately 15000 patients, of which approximately half are dispensing patients at the practice.
The Park Surgery has a small branch surgery at Nafferton.
We are a team of GP Partners, GP's, ANP's, Nurses, HCA, MSK's who are all supported by a Management Team and back office support team of about 30 staff.
We are a training practice working in association with HYMS, and so frequently have trainee GP's and students at our practice.
The Practice is part of the Yorkshire Coast and Wolds PCN.
To provide leadership and direction to our Dispensary Team, ensuring that we deliver a safe, financially secure and efficient and patient-focused dispensing service
Ensure the smooth running of the dispensary function
As a member of the management team, offer leadership and support to the dispensary team
Develop and implement a dispensary work plan that contributes to achievement of the practices overall strategic objectives
Promote equality and diversity in all aspects of the role and ensure that the rights and needs of patients, carers and colleagues are recognised
Stay up to date with best practice and develop proposals for ongoing development and improvement of the dispensary service
Ensure the financial resilience of the dispensary through:
Effective stock management
Retention of dispensing patients
Maximising financial claims and income from incentive and medicines optimisation schemes
Liaising with wholesalers to ensure appropriate discounts and deals are obtained
Monitor staff costs and maximise productivity
Design and implement processes to ensure effective cash management within the dispensary
Organising prescriptions, reviewing endorsements, completing necessary forms, and submitting prescriptions monthly to the Prescription Pricing Authority (PPA).
Verify dispensary invoices against delivery notes
Compare credit notes with returns and follow up on outstanding credits.
Policies & Procedures
Working with the Pharmacy team to develop and implement robust policies and procedures to ensure errors are minimised and patient safety is maintained as a priority
Support the development Dispensary Standard Operating Procedures, ensuring they are current.
Ensure that dispensary teams operate at all times within Standard Operating Procedures
Comply with all relevant deadlines for reports and financial claims eg. End of Month PPA claims.
Maintain accurate stock levels in line with the formulary for the practice, ensuring accurate stock rotation.
Carry out all monitoring checks to ensure compliance with CQC regulations, including controlled drugs register.
Dispense items to patients effectively within the SOPS and Policies and Procedures of the practice.
Dispense accurately and safely to eligible patients
Participate in extended hours as required.
Ensure EMIS is fully utilised to support the smooth running of the dispensary
Preparing reports (e.g., annual DSQS)
Provide direct line management to Dispensary Team
Undertake staff supervision and appraisals
Work with the Practice Manager to ensure effective recruitment, induction and training of new staff within the dispensary team
Support the professional development of the dispensary team
Ensure all mandatory training is completed within the time frames
Promote teamwork and co-operation within the dispensary team and across the wider practice team
Oversee the management of dispensary team rotas, ensuring that the practice makes best use of available resources across all sites
Manage plan and approve absence leave, including sickness absence, holidays arranging cover when needed.
Ensure that all team members consistently check and respond appropriately to electronic communications such as tasks and emails.
Maintain a professional demeanour and uphold high service standards.
Ensure that a friendly, efficient, professional and consistent service is provided to patients at all sites
Establish effective communication methods to ensure those within the team and across the whole practice are kept informed of key issues relating to dispensary
Produce timely and effective communications for patients regarding dispensary services, including any changes to existing services
Develop effective working relationships within the practice including with the GP lead for dispensary, Lead Clinical Pharmacist and management team colleagues
Quality & Safety
Monitor performance across a range of indicators including dispensing timescales and take corrective action where required
Working in conjunction with colleagues in Quality department, promptly resolve patient complaints and apply learning to improve future service delivery
Comply with all legislative and regulatory requirements
Ensure safety alerts are appropriately cascaded and actions implemented
Maintain knowledge of best practice and make appropriate recommendations for implementation
Record and monitor SEAs, ensuring that learning is cascaded and effectively embedded
Recognise and report safeguarding concerns using the established practice processes
Ensure all Health & Safety and Infection Control standards are met within the practices dispensary, including general housekeeping.
Work with the Pharmacist in the completion of relevant audits and quality improvement activities including the Dispensing Services Quality Scheme (DSQS)