Job responsibilities
Role Purpose:
To provide leadership and direction to our Dispensary Team,
ensuring that we deliver a safe, financially secure and efficient and
patient-focused dispensing service
Leadership
Ensure the smooth running of the dispensary function
As a member of the management team, offer leadership and
support to the dispensary team
Develop and implement a dispensary work plan that
contributes to achievement of the practices overall strategic objectives
Promote equality and diversity in all aspects of the role
and ensure that the rights and needs of patients, carers and colleagues are
recognised
Stay up to date with best practice and develop proposals for
ongoing development and improvement of the dispensary service
Financial Management
Ensure the financial resilience of the dispensary through:
Effective stock management
Retention of dispensing patients
Maximising financial claims and income from
incentive and medicines optimisation schemes
Liaising with wholesalers to ensure appropriate
discounts and deals are obtained
Monitor staff costs and maximise productivity
Design and implement processes to ensure
effective cash management within the dispensary
Organising
prescriptions, reviewing endorsements, completing necessary forms, and
submitting prescriptions monthly to the Prescription Pricing Authority (PPA).
Verify dispensary
invoices against delivery notes
Compare credit notes
with returns and follow up on outstanding credits.
Policies & Procedures
Working with the Pharmacy team to develop and implement
robust policies and procedures to ensure errors are minimised and patient
safety is maintained as a priority
Support
the development Dispensary Standard Operating Procedures, ensuring they are
current.
Ensure that dispensary teams operate at all times within
Standard Operating Procedures
Comply with all relevant deadlines for reports and financial
claims eg. End of Month PPA claims.
Maintain accurate stock levels in line with the formulary
for the practice, ensuring accurate stock rotation.
Carry out all monitoring checks to ensure compliance with
CQC regulations, including controlled drugs register.
Dispense items to patients effectively within the SOPS and
Policies and Procedures of the practice.
Dispense accurately and safely to eligible patients
Participate in extended hours as required.
Ensure EMIS is fully utilised to support the smooth running
of the dispensary
Preparing reports (e.g., annual DSQS)
Team Management
Provide direct line management to Dispensary Team
Undertake staff supervision and appraisals
Work with the Practice Manager to ensure effective recruitment,
induction and training of new staff within the dispensary team
Support the professional development of the dispensary team
Ensure all mandatory training is completed within the time
frames
Promote teamwork and co-operation within the dispensary team
and across the wider practice team
Oversee the management of dispensary team rotas, ensuring
that the practice makes best use of available resources across all sites
Manage plan and approve absence leave, including sickness
absence, holidays arranging cover when needed.
Ensure
that all team members consistently check and respond appropriately to
electronic communications such as tasks and emails.
Communication
Maintain a professional demeanour and uphold high service
standards.
Ensure that a friendly, efficient, professional and
consistent service is provided to patients at all sites
Establish effective communication methods to ensure those
within the team and across the whole practice are kept informed of key issues
relating to dispensary
Produce timely and effective communications for patients
regarding dispensary services, including any changes to existing services
Develop effective working relationships within the practice
including with the GP lead for dispensary, Lead Clinical Pharmacist and
management team colleagues
Quality & Safety
Monitor performance across a range of indicators including
dispensing timescales and take corrective action where required
Working in conjunction with colleagues in Quality
department, promptly resolve patient complaints and apply learning to improve
future service delivery
Comply with all legislative and regulatory requirements
Ensure safety alerts are appropriately cascaded and actions
implemented
Maintain knowledge of best practice and make appropriate
recommendations for implementation
Record and monitor SEAs, ensuring that learning is cascaded
and effectively embedded
Recognise and report safeguarding concerns using the
established practice processes
Ensure all Health & Safety and Infection Control
standards are met within the practices dispensary, including general housekeeping.
Work with the Pharmacist in the completion of relevant
audits and quality improvement activities including the Dispensing Services
Quality Scheme (DSQS)
