Operations Manager - ELR GP FED LIMITED

Job description

Job responsibilities

Purpose of the Role

To lead the development of the company and the delivery of its operational business; working closely with the directors, member practices, local PCNs, commissioners, other LLR Feds and Collaboratives and key stakeholders to ensure that the company delivers benefits to its shareholders and their patients. Responsibility for all company affairs.

Core duties and responsibilities

Strategy

In conjunction with the Board and member practices, establish a clear strategic direction and vision for the company.

Explore and foster innovation in the provision of primary care services.

Establish key strategic relationships to ensure integration with other providers and stakeholders.

Ensure effective integration between the company and the Primary Care Networks (PCNs) that represent shareholding practices.

Prepare key strategic and operational documentation enabling the company to function effectively.

Work with shareholders and partners to develop new and innovative ways to improve quality of general practice and other primary care and community services.

Develop and lead implementation of a communication and stakeholder engagement strategy.

Ensure that the company creates a profile as leading entity in collaborative GP organisations.

Collaborate with Board members on the commercial structuring of the company and its products and services.

Delivery

Provide day-to-day leadership of the company, working closely with other Board members, shareholders and partners.

Develop and implement the companys business plan and annual review.

Ensure that the business plan and related objectives and targets are clearly communicated across the company and translated into personal and team objectives.

Seek opportunities to generate additional revenue from commissioners and other partners.

Responsibility for the companys financial and management systems and processes and ensure that the companys performance is within the parameters agreed by the Board, reporting any potential deviations promptly.

Establish and nurture relationships with external and internal customers, contributing to the successful implementation of the companys business plan.

Create an environment of patient focussed service delivery, continuous improvement and innovation in accordance with the companys values.

Represent the company at external events or with the press.

Promote and maintain workforce systems and practices that meet the requirements of external quality standards, including the CQC, as required.

Work with the Board to ensure robust mechanisms for continuous operational and business improvement processes are in place.

Have in place robust contractual arrangements with commissioners and put in place systems to monitor progress and to produce the requisite financial and other information that may need to be provided.

Ensure that the company complies with statutory requirements and company law.

Put in place a robust IT system to cater for the needs of the company.

Proactively manage team members and address HR issues in a sensitive and professional manner in accordance with appropriate policies and procedures, as appropriate.

This list is not exhaustive and the post-holder will be expected to re-evaluate tasks and requirements to ensure that all targets are met. Over time the emphasis of the job may change without changing the general character of the job. The duties may be reviewed from time to time and revised and updated in consultation with the post-holder to reflect appropriate changes.

Supplementary duties and responsibilities

Mobility employees may be required to work at any of the other sites within the company, subject to consultation.

Health & Safety employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions. The post-holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease.

Data protection and confidentiality all employees are subject to the requirements of the Data Protection Act 2018 and General Data Protection Regulations (GDPR).

Smoking and health the company has a no smoking policy throughout its premises, including buildings and grounds.

Equality and diversity the company is committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing peoples differences. This applies to all activities as a service provider and employer.

Information management & technology all staff are expected to utilise the relevant national and local IM&T systems necessary to undertake their role.

Flexible working the company is committed to offering flexible, modern employment practices, which recognise that all staff need to strike a sensible balance between home and work life. All requests to work flexibly will be considered.

Reasonable adjustments the company will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.

Person Specification

Experience

Essential

• Evidence of delivering large scale change programmes, with clear business improvements.
• Senior manager level or relevant equivalent experience.
• Experience of successfully driving change and transformational programmes.
• Record of successfully engineering and crafting innovative solutions that offer an improved service.

Desirable

• PCN management experience within a PCN that represents the companys member practices.

Qualifications

Essential

• Educated to degree level or relevant equivalent experience.

Desirable

• Masters degree

Skills & abilities

Essential

• Excellent leadership skills.
• Understanding of the dynamics within a business arena and balance against political environment.
• Ability to make difficult and challenging decisions that support strategic aims.
• Understanding of organisational culture on performance and productivity.
• Ability to lead a workforce successfully.
• Awareness of equality and valuing diversity principles.
• Understanding of confidentiality and data protection requirements.
• Car driver / owner of reasonable alternative.

Qualities

Essential

• Personable and approachable
• Adaptable and innovative
• Enthusiasm, with energy and drive
• Trustworthy, honest, reliable, caring and sympathetic
• Hard working, reliable and resourceful
• Willing to work flexible hours as necessary
• Ability to work flexibly across a number of bases
• Good sense of humour

Interpersonal skills

Essential

• Demonstrate the ability to create constructive teams.
• Exceptional communicator, able to create impact and demonstrate proactive stakeholder relationship awareness.
• Demonstrates both professional and personal credibility and is recognised and respected as a leader in their field.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bushloe Surgery

Address

TBC

Leics

Leicestershire

LE3 8GS

Employer's website

https://www.bushloesurgery.co.uk (Opens in a new tab)