Job responsibilities
Purpose of the Role
The PCN Operations Manager role
exists to support the delivery of the PCNs programmes and forms an integral
part of the PCN leadership team working alongside the Head of Strategy (HoS)
and Clinical Director in the delivery of the PCN Directed Enhanced Service
(DES) contract.
The PCN Operations Manager will provide
effective day to day operational management to ensure the smooth running of the
PCN, overseeing its governance and administration. The remit of this role will require attention
to detail in the delivery of high-quality day to day operations.
The role will support the delivery of
the Enhanced Access scheme which will require some Saturday working.
Key responsibilities
Operational and HR management
Ensure effective operational administration
and workflow processes to enable the smooth running of the PCN and delivery of
the PCN DES contract and associated schemes, including the Enhanced Access
scheme.
Work with PCN CD / HoS to develop and implement the PCN
business plan to support delivery of the PCN strategy.
Ensure compliance with health and
safety policies and procedures / best practice and ensure all staff,
contractors, workers and members of the general public discharge them
effectively.
Provide operational management and HR
support to the PCN and its staff, conducting staff probation, performance,
return to work reviews, as required.
Oversee the recruitment, induction and training and
ongoing management of PCN staff.
Line manager for the PCN Project
Support Officer.
Ensure robust HR policies and
processes are in place and implemented for PCN ARRS staff.
Manage risks,
developing contingency plans with service and contract leads.
Ensure the PCN has a Business
Continuity policy that is updated and all staff are kept aware.
Work
with PCN practices to unify structures and processes, as appropriate.
Organise PCN events, including the
PLT programme.
Support the PCN Meetings and ensure
that all actions are progressed as appropriate.
Governance
Develop and maintain effective
governance processes to ensure that the PCN adheres to the governance structure
as set out in the network agreement.
Maintain conflicts of interest
register(s) for the PCN Board(s).
Review, manage and report on
contracts held by the PCN.
Alert other team members to issues of
quality and risk.
Ensure the completion of audits
as required and report the findings to the appropriate person/organisation
within any time limits set.
Work to ensure equality and diversity legislation
is adhered to in PCN activities.
Digital, IM&T and Information Governance
Ensure that the PCN IM&T
equipment is effectively procured and maintained.
Ensure the PCNs compliance with the
GDPR and FOI and other relevant legislation and professional information
management standards.
Manage the PCNs GP TeamNet portal in
conjunction with the PSO.
Review and manage Data Sharing Agreements and Data Protection
Impact Assessments.
Audit appropriate access boundaries to the SystmOne hub and
GP TeamNet.
Investigate, source and implement new
information technologies as directed.
Ensure
that digital and operational PCN transformation is embedded in, and aligned
with, ICS and national strategies.
Review
and improve the PCNs digital maturity and adoption of new technology to
enhance patient access and increase PCN productivity and improve the care
offer.
Quality
Work with PCN colleagues and Practice Managers to ensure
adequate responses to complaints and Learning Events are completed.
Maintain a register of PCN Learning Events and work to
implement the lessons from these events to minimise risk to the organisation
and patients.
Create appropriate policies and procedures with supervision
from the CD or designated peer manage to facilitate the smooth running of PCN
activities.
Use
data and population health management / risk stratification tools to understand
demand, capacity and activity and drive improvements in patient access, quality
and outcomes, operational efficiency and staff experience at work.
Performance management & finance
Work with PCN staff to ensure national and local commissioner
deadlines are met, or breaches of these deadlines are managed to optimise
delivery and minimise risk to the organisation and patients
Produce performance and quality
reports and systems on the delivery of the PCN schemes / ARRS staff to ensure
the delivery of PCN objectives, indicators and targets.
Co-ordinate the delivery of PCN service
submissions.
Collate feedback/analysis data to
report to the ICB and other organisations as required.
Provide and build upon key
performance management data, as appropriate, including Investment & Impact
Fund (IIF) indicators.
Oversee a programme of audits and
surveys that support and evidence measures of improvement.
Work with the HoS to ensure that the
PCNs financial resources are managed effectively, developing and implementing
a financial plan and providing regular reports to the PCN Board.
Submit ARRS claims based on monthly
payroll and invoices.
Relationship Management & Communications
Work with the HoS to develop an
effective communications strategy and ensure effective communication is
maintained within the PCN and with commissioners and external stakeholders.
Work co-operatively with other PCN managers and ELR GP Federation.
Encourage staff to collaborate
through sharing information and intelligence.
Represent the PCN with partner
organisations as required and agreed with the CD/HoS.
Listen and act on staff feedback from
the frontline to build staff trust by adopting a proactive, facilitative
approach.
Build relationships and facilitate
cooperation between practices to support joint working where appropriate.
Develop and manage the PCNs website,
with the support of the PSO.
Service development
Maintain awareness of opportunities for PCN development
including pilot projects for the ICS and work with the HoS to develop business
plans / applications where appropriate with approval of the PCN Board.
Equality and Diversity
Support the equality, diversity and
rights of patients, carers and colleagues.
Act in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with Practices procedures and policies, and current legislation.
Respect the privacy, dignity, needs
and beliefs of patients, carers and colleagues.
Behave in a manner which is welcoming
to and of the individual, is non-judgmental and respects their circumstances,
feeling priorities and rights.
Personal/Professional Development
Participate in any training programme
implemented by the PCN as part of this employment.
Participate in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development.
Take responsibility for ones own performance,
development, learning and performance and demonstrating skill and activities to
others who are undertaking similar work.
This job description is not
all encompassing. Over time the emphasis of the job may change without changing
the general character of the job. Your duties may be reviewed from time to time
and revised and updated in consultation with you to reflect appropriate
changes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions
Order) 1975 and as such it will be necessary for a submission for Disclosure to
be made to the Disclosure and Barring Service (formerly known as CRB) to check
for any previous criminal convictions.