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Elm House Surgery

Medical Receptionist (GP Surgery)

Information:

This job is now closed

Job summary

Past applicants need not apply.

We are a large, friendly dual GP practice enterprise operating from purpose built premises in Beckenham.

We are looking to recruit an experienced Medical Receptionist to complement our existing team. The ideal candidate will have worked in General Practice previously and be familiar with Emis Web.

We offer competitive rates of pay, NHS Pension, and a supportive environment in which to work.

The role is varied, and you should be able to work in a high pressure environment responding to conflicting demands. We are seeking candidates who are proficient, warm and friendly. The delivery of optimum levels of patient care is of paramount importance - you have to like people!

A variety of part-time hours at a minimum of 16 hours per week will be considered.

Main duties of the job

The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams.

You will work in a large multi-disciplinary team, and be prepared to be front facing as well as dealing with enquiries via telephone. The scope of the role is wide ranging. You will be supported by an experienced Reception Management team.

We are looking for someone who has excellent listening and communication skills, and who has the ability to engage and empathise with patients from all walks of life. You should have a positive 'can do' attitude and be willing to work flexibly to cover for colleagues when needed.

Primary care and EMIS Web experience is desirable.

About us

Both Elm House Surgery and Cator Medical Centre strive to provide a high quality, personalised and accessible service to patients.

We are a forward thinking and progressive organisation, constantly working to improve standards, the patient journey and clinical outcomes.

We are a very large organisation with 5 GP Partners, 1 Managing Partner and a full complement of Salaried GPs, nurses, HCAs, ANPs and support staff. We serve a combined list size of over 30,000 patients.

Both practices are accredited training practices.

Details

Date posted

16 January 2024

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2220-24-0000

Job locations

Elm House Surgery

379 Croydon Road

Beckenham

Kent

BR3 3FD


Job description

Job responsibilities

POST TITLE: Medical Receptionist

RESPONSIBLE TO: Reception Managers

SURGERY: Elm House Surgery and Cator Medical Centre

Purpose:

The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams.

Duties:-

Dealing with enquiries from patients, internal personnel and external organisations in a professional and efficient manner.

Receiving and directing patients and visitors on arrival at the practice with courtesy.

Handling all telephone enquiries and requests within the practice telephone protocol.

Using and assisting Patients to use our Anima triage booking/ enquiry system.

Operating the clinical system to book, cancel and amend appointments.

Operating the clinical system to input and retrieve data as required.

Responsible for receiving and recording messages efficiently and accurately according to practice procedure, ensuring that messages are conveyed to the clinical team in a timely manner.

Ensuring the smooth running of all surgeries.

Liaising with the doctors regarding requests for home visits. Booking home visits as per practice protocol.

Arranging interpreting services as and when required.

Ensuring that all patient registration procedures are carried out accurately and that patients complete the necessary documentation.

Ensuring that patient records are up to date and that information recorded is accurate and relevant.

Dealing with practice notes/ tasks according to practice procedure.

Receiving and sorting incoming mail. Managing outgoing mail as appropriate.

Faxing/ photocopying information when necessary.

Responsible for handover at change of shift those outstanding queries and messages.

Assisting with the resolution of patient complaints informally wherever possible. Escalating complaints to the Reception Managers or Complaints Manager as appropriate.

Ensuring that the practice complaints leaflet is available to patients upon request.

Ensuring the reception and waiting areas are kept clean, safe and tidy at all times.

Responsibility for opening up and closing down the building as per practice procedure.

Attending any necessary training/ courses.

Understanding and participating in annual appraisal and review.

To be aware of Kelsey Healthcare Health and Safety policies and observe the correct and safe procedures are followed.

To observe the rule of patient confidentiality and be aware of the Data Protection Act.

You will be required to undertake all other duties that may be reasonably asked of you.

Job description

Job responsibilities

POST TITLE: Medical Receptionist

RESPONSIBLE TO: Reception Managers

SURGERY: Elm House Surgery and Cator Medical Centre

Purpose:

The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams.

Duties:-

Dealing with enquiries from patients, internal personnel and external organisations in a professional and efficient manner.

Receiving and directing patients and visitors on arrival at the practice with courtesy.

Handling all telephone enquiries and requests within the practice telephone protocol.

Using and assisting Patients to use our Anima triage booking/ enquiry system.

Operating the clinical system to book, cancel and amend appointments.

Operating the clinical system to input and retrieve data as required.

Responsible for receiving and recording messages efficiently and accurately according to practice procedure, ensuring that messages are conveyed to the clinical team in a timely manner.

Ensuring the smooth running of all surgeries.

Liaising with the doctors regarding requests for home visits. Booking home visits as per practice protocol.

Arranging interpreting services as and when required.

Ensuring that all patient registration procedures are carried out accurately and that patients complete the necessary documentation.

Ensuring that patient records are up to date and that information recorded is accurate and relevant.

Dealing with practice notes/ tasks according to practice procedure.

Receiving and sorting incoming mail. Managing outgoing mail as appropriate.

Faxing/ photocopying information when necessary.

Responsible for handover at change of shift those outstanding queries and messages.

Assisting with the resolution of patient complaints informally wherever possible. Escalating complaints to the Reception Managers or Complaints Manager as appropriate.

Ensuring that the practice complaints leaflet is available to patients upon request.

Ensuring the reception and waiting areas are kept clean, safe and tidy at all times.

Responsibility for opening up and closing down the building as per practice procedure.

Attending any necessary training/ courses.

Understanding and participating in annual appraisal and review.

To be aware of Kelsey Healthcare Health and Safety policies and observe the correct and safe procedures are followed.

To observe the rule of patient confidentiality and be aware of the Data Protection Act.

You will be required to undertake all other duties that may be reasonably asked of you.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent

Experience

Essential

  • Experience of working with the general public
  • Experience in reception work
  • Experience in dealing with telephone enquiries

Desirable

  • Experience of working in primary care
  • Medical receptionist experience

Skills & Qualities

Essential

  • Knowledge of computer and keyboard skills
  • Ability to communicate effectively
  • Good telephone manner
  • Ability to work as part of team
  • Ability to use own initiative
  • Computer literate
  • Flexible and able to work additional hours at short notice
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent

Experience

Essential

  • Experience of working with the general public
  • Experience in reception work
  • Experience in dealing with telephone enquiries

Desirable

  • Experience of working in primary care
  • Medical receptionist experience

Skills & Qualities

Essential

  • Knowledge of computer and keyboard skills
  • Ability to communicate effectively
  • Good telephone manner
  • Ability to work as part of team
  • Ability to use own initiative
  • Computer literate
  • Flexible and able to work additional hours at short notice

Employer details

Employer name

Elm House Surgery

Address

Elm House Surgery

379 Croydon Road

Beckenham

Kent

BR3 3FD


Employer's website

https://elmhousesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Elm House Surgery

Address

Elm House Surgery

379 Croydon Road

Beckenham

Kent

BR3 3FD


Employer's website

https://elmhousesurgery.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Sharon Crawford

s.crawford@nhs.net

02089153076

Details

Date posted

16 January 2024

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2220-24-0000

Job locations

Elm House Surgery

379 Croydon Road

Beckenham

Kent

BR3 3FD


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