Job summary
An exciting opportunity has arisen for a motivated and experienced Medicines Lead to join our Reception and Prescribing team. The Medicines Lead will be based on the front desk, working alongside the Reception Team, and will act as the first point of contact for prescription queries. The role involves managing repeat prescriptions, resolving medication issues, liaising with clinicians and pharmacies, and issuing medication to patients in a safe and efficient manner. We are looking for someone with at least 2 years experience in a medicines based role, either in primary care or within a pharmacy setting, who can combine strong clinical administration knowledge with excellent communication and patient care skills.
Main duties of the job
Key responsibilities and accountabilities
Act as the main point of contact for all prescription and medication-related queries, both face to face and via telephone.
Manage and process repeat prescription requests accurately and efficiently.
Resolve patient medication issues by liaising with prescribers, pharmacists, and external providers as required. September 25
Ensure appropriate and safe issuing of medication in line with practice policy and procedures.
Accurately update patient records on SystmOne and ensure audit trails are maintained.
Work collaboratively with the Reception Team to support patient flow and queries.
Support clinicians by triaging and escalating medication-related queries appropriately.
Maintain confidentiality and patient dignity at all times.
Deliver a high standard of patient care with a compassionate, empathetic, and solution-focused approach.
About us
The Croft Practice cares for a mainly rural population covering an area of some 30 square miles in West Sussex, surrounding the Five Villages. As members of the Primary Health Care Team, we are committed to giving the best possible care and service to our patients.
We are rated 'Good' by CQC.
It is an exciting time at The Croft Practice as we have just moved to our new Medical Centre.
Job description
Job responsibilities
Medicines Lead Job Description
Salary: Hours: £25,676.51 per annum
Monday to Friday 37 hours per week
Various shifts between 8am 6:30pm
Type of contract: Permanent
Location: The Croft Practice at Eastergate Medical Centre
Reporting to: Clinical Pharmacist/Lead Care Coordinator
Role summary
An exciting opportunity has arisen for a motivated and experienced Medicines Lead to join our Reception and Prescribing team. The Medicines Lead will be based on the front desk, working alongside the Reception Team, and will act as the first point of contact for prescription queries. The role involves managing repeat prescriptions, resolving medication issues, liaising with clinicians and pharmacies, and issuing medication to patients in a safe and efficient manner.
We are looking for someone with at least 2 years experience in a medicines based role, either in primary care or within a pharmacy setting, who can combine strong clinical administration knowledge with excellent communication and patient care skills.
Key responsibilities and accountabilities
- Act as the main point of contact for all prescription and medication-related queries, both face-to-face and via telephone.
- Manage and process repeat prescription requests accurately and efficiently. Resolve patient medication issues by liaising with prescribers, pharmacists, and external providers as required.
- Ensure appropriate and safe issuing of medication in line with practice policy and procedures.
- Accurately update patient records on SystmOne and ensure audit trails are maintained.
- Work collaboratively with the Reception Team to support patient flow and queries. Support clinicians by triaging and escalating medication-related queries appropriately.
- Maintain confidentiality and patient dignity at all times. Deliver a high standard of patient care with a compassionate, empathetic, and solution-focused approach.
- General
- To work within The Croft Practices mission and values.
- To work in accordance with all policies and procedures of The Croft Practice, particularly (but not exclusively) health and safety, information governance and safeguarding. To commit to own personal development and attend training or development activities as required. To work in accordance with all relevant legislation. To undergo regular supervision and annual appraisal.
- To undertake any other duties as required, and as appropriate to the post.
- Things you should know: Diversity and inclusion are very important to us at The Croft Practice and we value a multitude of diverse talent within the business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
Job description
Job responsibilities
Medicines Lead Job Description
Salary: Hours: £25,676.51 per annum
Monday to Friday 37 hours per week
Various shifts between 8am 6:30pm
Type of contract: Permanent
Location: The Croft Practice at Eastergate Medical Centre
Reporting to: Clinical Pharmacist/Lead Care Coordinator
Role summary
An exciting opportunity has arisen for a motivated and experienced Medicines Lead to join our Reception and Prescribing team. The Medicines Lead will be based on the front desk, working alongside the Reception Team, and will act as the first point of contact for prescription queries. The role involves managing repeat prescriptions, resolving medication issues, liaising with clinicians and pharmacies, and issuing medication to patients in a safe and efficient manner.
We are looking for someone with at least 2 years experience in a medicines based role, either in primary care or within a pharmacy setting, who can combine strong clinical administration knowledge with excellent communication and patient care skills.
Key responsibilities and accountabilities
- Act as the main point of contact for all prescription and medication-related queries, both face-to-face and via telephone.
- Manage and process repeat prescription requests accurately and efficiently. Resolve patient medication issues by liaising with prescribers, pharmacists, and external providers as required.
- Ensure appropriate and safe issuing of medication in line with practice policy and procedures.
- Accurately update patient records on SystmOne and ensure audit trails are maintained.
- Work collaboratively with the Reception Team to support patient flow and queries. Support clinicians by triaging and escalating medication-related queries appropriately.
- Maintain confidentiality and patient dignity at all times. Deliver a high standard of patient care with a compassionate, empathetic, and solution-focused approach.
- General
- To work within The Croft Practices mission and values.
- To work in accordance with all policies and procedures of The Croft Practice, particularly (but not exclusively) health and safety, information governance and safeguarding. To commit to own personal development and attend training or development activities as required. To work in accordance with all relevant legislation. To undergo regular supervision and annual appraisal.
- To undertake any other duties as required, and as appropriate to the post.
- Things you should know: Diversity and inclusion are very important to us at The Croft Practice and we value a multitude of diverse talent within the business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
Person Specification
Qualifications
Essential
- GCSE Maths and English to at least Grade C, or equivalent.
- Evidence of continuing professional development.
Experience
Essential
- Experience working within primary care or a pharmacy setting.
- Experience of providing health promoting initiatives/services in the local community.
- Experience of working to high quality standards.
Desirable
- Experience using the SystmOne system.
Person Specification
Qualifications
Essential
- GCSE Maths and English to at least Grade C, or equivalent.
- Evidence of continuing professional development.
Experience
Essential
- Experience working within primary care or a pharmacy setting.
- Experience of providing health promoting initiatives/services in the local community.
- Experience of working to high quality standards.
Desirable
- Experience using the SystmOne system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
