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The Croft Practice

Care Coordinator (Safeguarding)

The closing date is 06 June 2025

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Job summary

The Care Coordinator - Safeguarding post provides a rewarding opportunity to work alongside GPs and Practice teams to develop efficient processes and systems at the very heart of general practice.

Provide central co-ordination for safeguarding information and communication to help GPs plan care for vulnerable patients.

Maintain consistent protocols for safeguarding administration, document handling, record management and communication with partner organisations.

Support multi-disciplinary team working - communicating between teams who have a joint role in looking after vulnerable patients; the Primary Care Network team, Multi Agency Safeguarding Hub and the CCG.

Main duties of the job

  • Safeguarding policies -Help the practice to ensure safeguarding policies and procedures are up to date and consistent with agreed best practice
  • Safeguarding Training -Help the practice run training events which encourage a multidisciplinary approach to safeguarding.
  • Information Governance -Provide advice and training on the recording and coding of safeguarding relevant information within the electronic patient record.
  • Safeguarding Assurance -Support the practice in achieving CQC compliance with respect to the safeguarding of staff and patients.
  • MDT facilitator -Enable and support the development and running of an effective practice safeguarding MDT for children and vulnerable adults.
  • Working together -Help the practice foster effective relationships with local safeguarding partners. Ensure the timely sharing of relevant information, both verbally and in a structured report, when safeguarding concerns arise in respect of both children and adults.
  • System Learning -Support the practice in responding to statutory requests for information required by the local authority to carry out local child or adult safeguarding case reviews and assist the practice with section 42 enquiries. Disseminate learning and support the implementation of review recommendations.
  • Referral Pathways -Promote the understanding of local safeguarding referral pathways, including Early Help and support services for victims of domestic abuse.

About us

The Croft Practice cares for a mainly rural population covering an area of some 30 square miles in West Sussex, surrounding the Five Villages. As members of the Primary Health Care Team, we are committed to giving the best possible care and service to our patients. We provide medical services from our two main surgeries in Eastergate and Yapton, together with a branch surgery in Walberton.

We are rated 'Good' by CQC.

It is an exciting time at The Croft Practice as our new Medical Centre is currently being built which will enable us to continue to provide excellent services to our community.

Details

Date posted

23 May 2025

Pay scheme

Other

Salary

£31,084.02 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2219-25-0002

Job locations

Barnham Road

Eastergate

Chichester

West Sussex

PO20 3RP


Job description

Job responsibilities

To oversee the workflow of safeguarding reports and documents and ensure they are circulated to appropriate clinicians in line with practice safeguarding policies.

To triage incoming information from Adult Services in regards to vulnerable adults, including completing MARAC reports, hospital DNA/WBN letters, police SCARFs and any other information relevant to the safeguarding department.

To summarise and code the documents into the relevant specific templates, highlighting to patients registered GPs anything significant.

To ensure the correct coding is added to patient records to aid clinicians in identifying those children and adults who are cause for concern.

To add alerts to parent records, those who have a child on a safeguarding plan.

Any other tasks delegated by practices, suitable to the candidates strengths.

To contribute to data collection and audit in relation to safeguarding to support and improve standards for safeguarding practice across the PCN.

Plan and provide administrative support for the weekly safeguarding huddle, MDT to be chaired by the Senior GP Partner, including minute taking and agenda items.

Invitations to Initial / Review Child Protection Conference.

Requests for reports for Initial / Review Child Protection Conferences.

General

Responsible for reviewing and processing all incoming proxy access requests, which allow a nominated individual (such as a parent, carer, or legal representative) to access a patients medical records via online services. This includes verifying the legitimacy of the request, ensuring appropriate consent and documentation are in place, and assessing any safeguarding risks in line with practice protocols and national guidelines.

Proxy access requests for care homes.

Working with the Duty Manager to ensure patient consent is correctly recorded on SystmOne Online.

Actively participates and takes minutes in Gold Standard Framework (GSF) meetings to support the identification, care planning, and coordination of patients nearing the end of life, ensuring a multidisciplinary approach to high-quality palliative care.

Job description

Job responsibilities

To oversee the workflow of safeguarding reports and documents and ensure they are circulated to appropriate clinicians in line with practice safeguarding policies.

To triage incoming information from Adult Services in regards to vulnerable adults, including completing MARAC reports, hospital DNA/WBN letters, police SCARFs and any other information relevant to the safeguarding department.

To summarise and code the documents into the relevant specific templates, highlighting to patients registered GPs anything significant.

To ensure the correct coding is added to patient records to aid clinicians in identifying those children and adults who are cause for concern.

To add alerts to parent records, those who have a child on a safeguarding plan.

Any other tasks delegated by practices, suitable to the candidates strengths.

To contribute to data collection and audit in relation to safeguarding to support and improve standards for safeguarding practice across the PCN.

Plan and provide administrative support for the weekly safeguarding huddle, MDT to be chaired by the Senior GP Partner, including minute taking and agenda items.

Invitations to Initial / Review Child Protection Conference.

Requests for reports for Initial / Review Child Protection Conferences.

General

Responsible for reviewing and processing all incoming proxy access requests, which allow a nominated individual (such as a parent, carer, or legal representative) to access a patients medical records via online services. This includes verifying the legitimacy of the request, ensuring appropriate consent and documentation are in place, and assessing any safeguarding risks in line with practice protocols and national guidelines.

Proxy access requests for care homes.

Working with the Duty Manager to ensure patient consent is correctly recorded on SystmOne Online.

Actively participates and takes minutes in Gold Standard Framework (GSF) meetings to support the identification, care planning, and coordination of patients nearing the end of life, ensuring a multidisciplinary approach to high-quality palliative care.

Person Specification

Qualifications

Essential

  • Qualifications, Education & Training
  • NVQ Level 3 in appropriate discipline or equivalent qualifications (or working towards).
  • Experience of introducing and training on the use of new procedures and protocols.
  • Experience of safeguarding in any capacity (work or voluntary).
  • Experience of working in the health or care sector.
  • Experience of direct contact with patients/service users and their carers or families.
  • Experience of coordinating and chairing meetings.
  • Experience of working within a multi-professional team.
  • Experience of working in Primary Care.
  • Experience of clinical terminology and coding.

Experience

Essential

  • Good interpersonal skills.
  • Good organisational skills planning and prioritisation.
  • Good team worker.
  • Shows high ethical integrity understands confidentiality.
  • Respectful of diversity and the different life choices made by individuals.
  • Personalised approach to the needs of individuals.
  • Shows attention to detail when required.
  • Understands the importance of compliance with best practice care pathways.
  • Ability to recognise and work within limits of competence and seek advice when needed
  • Commitment to working with people who are disadvantaged by adverse circumstances
  • Strong interest in safeguarding.

Skills, Knowledge & Aptitudes

Essential

  • Excellent face-to-face, telephone and written communication skills using plain English.
  • Proficient in the use of MS Office 365, including Excel.
  • Able to maintain confidential information and to deal with confidential and sensitive matters discreetly.
  • Able to be adaptable to change, willing to embrace new ideas and processes.
  • Interpersonal skills, ability to work with a wide range of both internal and external contacts.
Person Specification

Qualifications

Essential

  • Qualifications, Education & Training
  • NVQ Level 3 in appropriate discipline or equivalent qualifications (or working towards).
  • Experience of introducing and training on the use of new procedures and protocols.
  • Experience of safeguarding in any capacity (work or voluntary).
  • Experience of working in the health or care sector.
  • Experience of direct contact with patients/service users and their carers or families.
  • Experience of coordinating and chairing meetings.
  • Experience of working within a multi-professional team.
  • Experience of working in Primary Care.
  • Experience of clinical terminology and coding.

Experience

Essential

  • Good interpersonal skills.
  • Good organisational skills planning and prioritisation.
  • Good team worker.
  • Shows high ethical integrity understands confidentiality.
  • Respectful of diversity and the different life choices made by individuals.
  • Personalised approach to the needs of individuals.
  • Shows attention to detail when required.
  • Understands the importance of compliance with best practice care pathways.
  • Ability to recognise and work within limits of competence and seek advice when needed
  • Commitment to working with people who are disadvantaged by adverse circumstances
  • Strong interest in safeguarding.

Skills, Knowledge & Aptitudes

Essential

  • Excellent face-to-face, telephone and written communication skills using plain English.
  • Proficient in the use of MS Office 365, including Excel.
  • Able to maintain confidential information and to deal with confidential and sensitive matters discreetly.
  • Able to be adaptable to change, willing to embrace new ideas and processes.
  • Interpersonal skills, ability to work with a wide range of both internal and external contacts.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Croft Practice

Address

Barnham Road

Eastergate

Chichester

West Sussex

PO20 3RP


Employer's website

https://www.thecroft-practice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Croft Practice

Address

Barnham Road

Eastergate

Chichester

West Sussex

PO20 3RP


Employer's website

https://www.thecroft-practice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of People & Policy

Georgia Raab

georgia.raab@nhs.net

Details

Date posted

23 May 2025

Pay scheme

Other

Salary

£31,084.02 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2219-25-0002

Job locations

Barnham Road

Eastergate

Chichester

West Sussex

PO20 3RP


Supporting documents

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