Patient Coordinator

Job summary

We are searching for the right candidate, 27.5 hours per week, with a proactive can do approach with passion, integrity and motivation to enable the practice to meet its agreed aims and objectives and to tackle the challenges presented by the NHS. You will be responsible for undertaking a wide range of reception & administrative duties.

The Purpose of the role is to

Welcome patients and visitors to the surgery

Answer the telephones as a priority

Deal with any problems in a courteous and respectful manner

Use the computerised appointment system (SystmOne)

Ensure all patients who need urgent care are accommodated according to practice protocols

Respond to all queries and requests from patients and visitors

Process tasks from clinicians and other colleagues

Good customer care

Actively contribute to the achievement of practice objectives and ensure relevant CQC, Care Quality Commission standards are maintained.

Core Competencies:

Excellent communication and interpersonal skills

Problem-solving and decision-making capabilities

Attention to detail and organisational skills

Ability to work under pressure and manage multiple priorities

Customer service orientation

Professional appearance and conduct at all times

Reliable, punctual, and committed to excellent patient care

Main duties of the job

See attached job description, and personal specification.This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to undertake any additional duties appropriate to the post as requested by the Practice Manager or the Senior GP.

About us

We are a friendly and supportive GP surgery, providing a high standard of care to around 7,800 patients.

We have a multidisciplinary team of GPs, Nurse Practitioner, Practice Nurses, Health Care Assistant, Phlebotomy, First Contact Physiotherapist, Paramedic, Clinical Pharmacists, Social Prescribers, Receptionists and Administrators providing a comprehensive service to our patients

We are part of the M-WEB Primary Care Network (PCN) working collaboratively with Denton Village Surgery, , Moulton Surgery, Kingsthorpe Surgery and Woodview Surgery.

We are a small team with an open & honest ethos, everybody is valued & opinions are heard.

OurVISIONis:

To provide the highest quality primary healthcare to our patients in a safe and supportive environment, with clinical excellence at the heart of everything we do, whilst working within local and national governance, guidelines and regulations.

Our core values shared among the GP Partners and staff are:

• Openness
• Fairness
• Respect
• Accountability

We have always prided ourselves on providing high quality medicine in a traditional family practice setting, engaging with external agencies such as PCNs, ICBs, hospitals, community teams, ensuring that our services meet the needs of our patient group.